Coordinator, Customer Support

3 weeks ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**Job Brief**: Assist all customers and travel agents by performing activities pertaining to ticketing, schedules changes and programs modifications and/or booking processes.

**Position Type**: Permanent, Full-time (37.5 hrs per week).

**Shift type**: days, evenings, weekends, statutory holidays

**RESPONSIBILITIES**:

- Communicate schedule changes to our clients in a timely manner;
- Advise our clients of any air and / or land modification affecting their bookings; find alternatives if the changes do not satisfy the client needs;
- Answers all Support calls;
- Process all queues related to all reservation systems;
- Quality assurance for cruise bookings;
- Process all ticketing tasks for all departments (Cruise, Europe, NAM, Res)
- Fix files that contains errors done during the booking process;
- Handle all reports pertaining to Support;
- When necessary, provide back-up support on lines to reservations and / or Customer Care departments;
- Maintain current and accurate product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through all customer interactions.

KNOWLEDGE AND SKILLS REQUIRED
- Ability to prioritize work and solve problems;
- Ability to work with mínimal direction to achieve objectives in a high pace environment;
- Strong verbal and written communication skills, combined with initiative, flexibility and good judgement;
- Excellent working knowledge of Pacific and ARD Web;
- College diploma in Travel and Tourism and / or a minimum of one (1) year experience as a Reservation agent;
- Bilingual - English and French;
- Good knowledge of ACV product offering;
- Reliable;
- Available to work on shifts.

WHY COME WORK FOR AIR CANADA VACATIONS?
Competitive Starting salary of $17.95/hour
Exciting Travel privileges and discounts after 6 months of service
Eligible for an Annual Incentive Plan

**Incentive award**: $1000 to be paid after 6 month, and another $500 to be paid after 9 months, and $500 to be paid after one year
Flexible Work Arrangements
Job shadowing and opportunity for growth within the organization
Comprehensive Group Health insurance
Access to a Telemedicine platform with online medical consultations
Company pension plan with employer match
Employee Share Ownership Plan
Tuition reimbursement of up to $5000 per year
Wellness Reimbursement for expenses of up to $300 per year

And many more
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service

  • Client Representative, Customer Solutions Bell

    2 weeks ago

    Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Support Coordinator

    1 month ago

    Montréal, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    4 days ago

    Montréal, Canada TC Transcontinental Full time

    Validate the information necessary for putting orders into production; - Ensure the tracking of orders from the start to the end of production; - Ensure that the schedule for all stages of production is respected; - Inform external customers of the status of their orders regularly and answer questions; - Liaise with other team members to ensure customer...

  • Customer Support Coordinator

    4 weeks ago

    Montréal, QC, Canada EightSix Network Inc Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    4 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    4 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    1 month ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • (Jim) Coordinator, Jlive Customer Support

    2 months ago

    Montréal, Canada Federation CJA Full time

    JLive is digital platform that connects individuals to Jewish life in their community, delivering curated information about local events and experiences. The Jlive Coordinator will be the main customer support contact for Jewish organizations in Montreal. The position’s main purpose is to maintain relationships with Jewish organizations across the Montreal...

  • Coordinator, Customer Support

    2 weeks ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Job Brief**: Assist all customers and travel agents by performing activities pertaining to ticketing, schedules changes and programs modifications and/or booking processes. **Position Type**: Permanent, Full-time (37.5 hrs per week). **Shift type**: days, evenings, weekends, statutory holidays **RESPONSIBILITIES**: - Communicate schedule changes to our...

  • Supervisor, Customer Support

    1 week ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Develop and motivate an effective Customer Support team to ensure productivity standards are met. - Supervise Customer Support staff, which involves performance evaluation, hiring, workforce planning, development, coaching, discipline and analyzing productivity reports. - Provide guidance and support to subordinates, travel agents,...

  • Customer Support Manager

    1 day ago

    Montréal, Canada Connect&Go Full time

    We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we...

  • Customer Service Coordinator

    2 weeks ago

    Montréal, Canada SEG Products Canada Full time

    **Customer Service Coordinator** We are a consumer-packaged goods company located in the heart of downtown Montreal. We are seeking a full-time Customer Service Coordinator to support the customer service team. The Customer Service Coordinator will be responsible for, responding to customer reviews online (Amazon), providing appropriate replacement...

  • Customer Service Coordinator

    2 months ago

    Montréal, Canada Olympic Transport Full time

    Our company is undergoing tremendous growth in transportation field and we are looking for that special person to join our team to fill the position of Service Coordinator. If you are fully bilingual, dynamic, motivated, detail oriented, creative and can perform well under pressure, you are that special person we’re looking for. The role of Service...

  • Customer Service Coordinator

    2 months ago

    Montréal, Canada Olympic Transport Full time

    Our company is undergoing tremendous growth in transportation field and we are looking for that special person to join our team to fill the position of Service Coordinator. If you are fully bilingual, dynamic, motivated, detail oriented, creative and can perform well under pressure, you are that special person we’re looking for. The role of Service...

  • Customer Support Coordinator

    1 week ago

    Montréal, Canada Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...