Property Manager

5 months ago

Newmarket, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Oxford is seeking a Property Manager to join our Hillcrest and Upper Canada Mall teams. Reporting to the Director/GM, the Property Manager (PM) role is responsible for the oversight of both shared and dedicated site team members at two retail shopping centres including the Reception/Administration and Guest Experience teams. This position maintains a strong focus on tenant and Guest relationships and ensuring the day-to-day operations of the shopping center are running efficiently to create a first-class experience.

In this role, you will lead employee engagement efforts to ensure consistent and high-level service; and in the absence of the Director/GM, you will be expected to assume the overall leadership of the properties including Marketing, Operations, Security, Administration and Specialty Leasing. You will maintain and improve the upkeep of the property by ensuring an efficient alignment of site level resources while collaborating with contractors, service providers, and internal / external stakeholders.

**As a member of this team, you will be responsible for**:
FINANCIAL MANAGEMENT & REPORTING
Provide mentorship and coordination in all aspects of the multi-year budget process along with regular forecasting and reporting
Maintain a balanced and sustainable operating expense budget and capital plan;
Coordinate the preparation of monthly financial reports and assist the Director/GM during quarterly corporate updates with co-owner and executive team members;
Analyze and report on other critical data at the property as the need arises;
Collaborate with Leasing to provide information pertaining to customer traffic patterns, market share, local trends and trade area changes, leasing projections, and category analysis;
Support the execution of the Asset Management plans and site strategic plans.
Liason with various departments (Legal, Marketing, Leasing, and Development) to ensure corporate standards and the Oxford brand and vision is maintained.

CUSTOMER SERVICE EXCELLENCE
Appropriately respond to and address daily inquiries, from both tenants and guests, regarding the property’s policies and procedures, and all other issues that may arise;
Ensure Tenant Experience initiatives are aligned with property objectives and corporate programs;
Conduct regular interior and exterior property inspections;
Manage the coordination, completion, and communication efforts in a timely fashion with respect to tenant changes and renovations, before, during, and after any construction project or property updates;
Maintain relationships and involvement with industry associations and community initiatives. Foster and build positive relationships with external stakeholders, tenants, and employees;
Oversee and manage the Guest Experience team, inclusive of customer service initiatives and gift card sales program.

EMPLOYEE ENGAGEMENT
Develop and execute innovative strategies to enhance each asset’s market position, driving foot traffic, revenue growth, and tenant satisfaction;
Lead and direct administration and guest experience teams in the completion of their duties while ensuring those duties are constantly aligned with property objectives;
Mentoring of direct reports, including mid-year/annual reviews, creation of development and business plans; supporting training opportunities and ongoing education;
Support in the facilitation of property level employee engagement programs to ensure a consistent brand experience at all levels of the property;
Act as the liaison between property departments to ensure a clear and consistent flow of information is received and disseminated amongst the team.

PROPERTY OPERATIONS & ADMINISTRATION
Provide support in all aspects of mall operations, property management, security and tenant relations, ensuring seamless day-to-day functionality and superior customer service.
Support the Property Administration team to ensure accurate and timely tenant documentation, billings, and collection of receivables;
Respond to and follow up on all escalated legal and receivables issues/documentation;
Oversee the accurate entry of leasing information and forecasts;
Review and approval of monthly JDE audit report;
Review and approval of all new Lease Profiles for Tenant files;
Review, approval and reporting of monthly operating expe

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