Customer Service/data Entry
3 months ago
Responsibilities:
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to customers when appropriate
- Enter and update customer information in the database accurately and efficiently
- Handle customer complaints or concerns with empathy and professionalism
- Collaborate with other team members to ensure customer satisfaction
**Experience**:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Fluency in Punjabi and or Hindi is a plus
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and navigating computer systems
- Sales experience or knowledge of upselling techniques is beneficial
**Job Type**: Part-time
Pay: From $16.55 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-09-23
Expected start date: 2024-10-01
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