Customer Service/data Entry

3 months ago


Brampton, Canada Tip Top Consultants Inc. Full time

Responsibilities:

- Analyze customer inquiries and provide appropriate solutions or recommendations
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to customers when appropriate
- Enter and update customer information in the database accurately and efficiently
- Handle customer complaints or concerns with empathy and professionalism
- Collaborate with other team members to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Fluency in Punjabi and or Hindi is a plus
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and navigating computer systems
- Sales experience or knowledge of upselling techniques is beneficial

**Job Type**: Part-time

Pay: From $16.55 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-09-23
Expected start date: 2024-10-01


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