Business Office Manager

6 months ago

Abbotsford, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our **Abbotsford, BC Dealership** as a **Business Office Manager**. This is a **Full Time, regular position**.

The Business Office Manager is primarily responsible for overseeing all aspects of financial service sales, while working closely with customers and with the Sales and Service Departments to ensure the profitability and success of the Business Office, The Business Manager is expected to consistently display and model the values and mission of the company.

**WHY JOIN OUR TEAM**:
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble_**_ _**(emphasize team over self), **_Hungry_**_ _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused on social action and getting together as a team

**CORE COMPETENCIES**:

- Aptitude for sales
- Able to work Flexible hours
- Honesty and integrity
- Pleasant personality
- Detail oriented

**JOB DUTIES**:

- Adhere to the company Mission, Vision & Values
- Generate revenue through the Business Office by ethically promoting and selling products for both financial and after-market items for clients to consider in their buying decision
- Promote extended service agreements, financing, tire replacement and credit life, accident and health insurance plans to customers
- Monitor all retail, and to a lesser extent, wholesale sales transaction through IDS and F&I Point by capping, uncapping, vehicle identification number input on trades, lot location, GL location, vehicle status, delivery date co-ordination, assigning trade-in vehicle stock numbers and odometer verification input
- To fully disclose all vehicle options, programs, financial arrangements, taxes and F.S.O. products and all monies terms and conditions associated with them
- Communicate with all departments within the dealership as well as insurance companies, financial companies and after-market companies associated with the Adventurer Group in a professional manner
- Negotiate terms & conditions with financial institutions
- Promote, train and develop a positive, harmonized, winning relationship with all Sales Managers and sales staff in order to maximize efficiency and profitability
- Develop incentives for salespeople to sell insurance and financing in accordance with dealership policies
- Assist all client concerns or desires in regard to the products or services under F.S.O. control, as well as providing the customer with the correct direction for those items outside the direction of the Business Office Manager.
- Controlling all financial variables regarding clients, financial institutions, manufacturers’ rebates, dealer promotions, Federal and Provincial taxes and regulations. Ensuring complete payment for all sold vehicles. Managing all forms of payments or deposit
- Fostering a positive work environment for all those working under the direction of the F.S.O. Correctly providing all clients with their manufacturer’s warranty information and ensuring all relative warranty forms or documents to be complete (verify all documents for correct titles, taxes and lien information)
- Schedule & organize delivery of units
- Prepare monthly reports and distribute to dealer
- Any other items, as directed by the General Manager

**REQUIREMENTS**:

- Secondary education and or related experience
- Business experience is required (experience from one of the following areas is acceptable: agriculture, marine, automotive, insurance, financing, and banking).
- Experience working within RV industry is an asset.
- Proficiency in “Customer Service First “
- Additional experience is provided by the dealership.

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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