Service Writer

3 months ago

Kelowna, Canada Dawson Group Full time

**Dawson International Truck Centres** // **Are you looking for a chance to be part of something big, something meaningful, something important? How about keeping our vital transportation infrastructure — our roads, highways and bridges — safe for B.C. families and businesses

Dawson International Truck Centres is a full service International, Isuzu, Trail King and Peerless dealership, offering service, parts and sales in five locations across the BC Interior. We support the transportation industry by providing them with the necessary equipment and services for economic growth.

Work for us and you will be a valued member of the Dawson Group, a family owned group of transportation and construction companies serving all of B.C. **People First** is one of our core values, and we take it seriously. As well, we pride ourselves on acting with** Integrity, Excellence and Respect**. These values define us and guide all the decisions we make.

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of **Service Writer**, reporting to the **Manager of Service**. The Service Writer is a key position that provides support to the service department by being the first line of communication for customers. Your base location will be** Kelowna, B.C**.

**WHAT SUCCESS LOOKS LIKE**
- Professionally greet customers, & answer phones
- Create repair estimates for authorization
- Inform Credit department if customer A/R account is exceeded
- Keep Customers updated on status & cost of repairs
- Assist in the time keeping of Technicians
- Manage invoice payments and files
- Open work orders, Sublet PO’s on work orders, & contact customer for PO’s to close work orders
- Process Repair orders
- Determine type of warranty, period of limitations, warranty status, and or cause of failure
- Check on product coverage

**WHAT YOU BRING**
- Minimum two (2) years Administrative experience
- Heavy Truck industry and/or mechanical knowledge and experience is preferred
- Strong written and verbal communication skills
- Detail oriented and able to work under pressure
- Previous OEM Service experience an asset

**BENEFITS**

Looking to be a key member of a well-established family-owned company? Our core values include**:People First, Integrity, Respect and Excellence** and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

**The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

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