Appointment Coordinator

2 weeks ago

Ottawa, Canada Alpha Auto Group - Ogilvie Subaru Full time

Join us at **Ogilvie Subaru **as our **Service** **Appointment Coordinato**r If you're on the lookout for an exciting opportunity with room to grow, this is it Responsibilities include wrangling customer needs, making sure everyone leaves with a smile. You'll be the wizard behind our customer relations magic, building a database of happy clients while staying on top of product info and promos. Got skills in presentation, teaching, and juggling tasks? We want you

Plus, enjoy competitive pay, chances to climb the career ladder, and a workplace where fun meets support. It's more than a job—it's a joyride

**Responsibilities**
- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered
- Utilize phone skills to set solid appointments with daily customer call-ins, previous customers, referrals, other generic leads and service and parts customers.

**Qualifications**
- Presentation skills - ability to present information in a clear and professional manner.
- Teaching - ability to teach others how and why to perform their job
- Time Management - manage one’s own time
- Typing - ability to type efficiently
- Mathematics - using mathematics to solve problems.
- Basic computer skills
- Possess an acceptable driving record and valid driver's license

Pay: From $18.00 per hour

Ability to commute/relocate:

- Ottawa, ON K1B 3M8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Appointment Coordinator: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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