Service Appointment Coordinator

7 days ago


Ottawa, Canada TAYLOR CREEK VOLKSWAGEN Full time

Taylor Creek Volkswagen is looking for a customer service champion to join us as a full-time **Service** **Appointment Coordinator.** This is your opportunity to work in a fun and professional family-owned dealership and to be part of a great Volkswagen team

At Taylor Creek Volkswagen, we are proud to be recognized as one of the nation’s best Volkswagen dealerships. Our commitment to excellence and customer satisfaction has earned us the prestigious Wolfsburg Award for four consecutive years. As an appointment coordinator you will play a quarterback role in the service department to ensure our customers have the experience they deserve and our service team’s continued success.

**Primary Responsibilities Include**:

- Advising customers about factory scheduled maintenance for their Volkswagens
- Working closely with service advisors, parts staff, and the management team to make sure we are well prepared for each day’s appointments
- Helping to coordinate parts orders, recall notifications, and post-visit follow ups
- Establishing trust and building relationships with our ever-growing client base

**Qualifications**:

- Fluent bilingualism (English/French) is imperative for this position
- Experience handling a high volume of calls while maintaining a helpful professionalism at all times
- Excellent multi-tasking capabilities
- High energy with a focus on providing a premium customer experience
- Strong organizational skills and problem-solving capabilities
- Computer savvy: use a variety of office and CRM software

**What we offer**:

- Stable full-time employment with a well-known family-owned dealership group
- Competitive compensation package (base pay with bonuses)
- Health and medical benefits
- Employee discounts and onsite parking
- Bright new modern facility located right beside a future LRT station
- Continuous on-the-job training with possibilities for career advancement
- A fun work environment with a truly supportive team

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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