Collections Specialist

3 months ago

Vaughan, Canada Sigma Workforce Solutions Full time

Our client in Vaughan is currently seeking a highly motivated and detail-oriented individual to join our team as an Accounts Receivable Collection Specialist. In this role, you will be responsible for working with a designated list of customers with outstanding balances, ensuring effective communication and resolution of outstanding accounts.

**Responsibilities**:

- Reach out to customers for the collection of overdue accounts.
- Communicate with customers professionally and respectfully, adhering to phone etiquette standards.
- Analyze customer accounts to assess payment history and outstanding balances.
- Provide financial services and assistance to customers concerning their accounts.
- Accurately process accounts receivable and accounts payable transactions.
- Perform precise data entry to update customer information and payment details.
- Reconcile customer accounts to maintain accurate records of payments and balances.
- Utilize mathematical skills to calculate interest, fees, and payment plans.
- Negotiate payment arrangements with customers to effectively resolve outstanding debts.

**Qualifications**:

- Previous experience as a Collection Agent or in a similar role is preferred.
- Strong communication skills, both verbal and written.
- Excellent phone etiquette and customer service skills.
- Ability to analyze accounts and financial information accurately.
- Proficiency in data entry and account management software/systems.
- Knowledge of accounts receivable and accounts payable processes.
- Detail-oriented with robust organizational skills.
- Ability to work independently and achieve collection targets/goals.

**Job Types**: Full-time, Fixed term contract

**Salary**: $22.00-$25.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Collection Specialist: 2 years (required)
- SAP HANA: 1 year (required)

Work Location: In person

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