Collections Specialist
5 months ago
GFL Environmental is looking for a Collections Specialist to join our team out of our Vaughan office The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in accordance with the GFL Credit Policy.
**Key Responsibilities**:
- Ensure timely collection of outstanding receivables to meet collection objectives
- Contact customers regarding overdue accounts, determine and resolve reasons for non-payment
- Regular review and reconciliation of customer accounts to allow for an accurate account status
- Monitor customer accounts for non-payment, late payment and other irregularities
- Research and resolve payment discrepancies, providing backup to customers when required
- Process credit card payments
- Analyze customer payment patterns and develop strategies to improve cash flow
- Use tracing techniques to locate customers
- Issue credit hold notifications
- Update management on overdue accounts
- Make recommendations for 3rd party collections and bad debt write offs
- Comply with all company policies, procedures and directives from management
- Able to adapt to change and learn new processes as the business evolves/develops
- Perform other duties and responsibilities as required
**Knowledge, Skills, Abilities and Competencies**:
- 2 - 3 years of related experience and/or training in Accounts Receivable/ Collections
- Strong attention to detail and a high level of accuracy
- Team player with positive attitude who takes initiative and has a strong work ethic
- Ability to work well under pressure, multi-task and meet set deadlines
- Excellent customer service and phone skills
- Working knowledge of Microsoft Office-Outlook, Word and Excel
- Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner
- Ability to resolve customer complains and questions
- Effective time management and organizational skills
- Ability to work efficiently and independently
- Close attention to detail and good organizational skills
- Post-secondary education preferred
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
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