Implementation Specialist

2 weeks ago


London, Canada S&P Global Full time

**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

**JOB DESCRIPTION SUMMARY**:
Own and manage the DMS implementation setup of new customers
Obtain customer data, ingest it into our systems, and quality check for expected functionality
Own and manage the implementation of Mastermind’s Digital offerings
Query and extract data using common computer languages including SQL, C#, and/or Python
Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
Proactively recognize and address setbacks and risks to expectations and escalate as required
Own the initial and ongoing data quality of assigned customers
Prioritize and manage concurrent work streams with mínimal supervision

**A Successful Implementation Specialist will be**:
Proactive and accountable
Customer centric
Coachable, collaborative and solutions oriented
A clear and succinct communicator (both written and verbal)
An individual who enjoys process and mastery of technical detail
Agile

**Minimum Requirements**:
Bachelors’ degree with 2+ years' relevant professional experience
Customer facing experience preferred
Comfortable with technology, and an understanding of process-based tools
Proficient user of Microsoft Excel
Proficiency with SQL

**Preferred Qualifications**:
Auto industry experience or auto databases
Customer or functional project management experience
Working knowledge of Python
Facebook Business Manager experience
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)

**Job ID**: 288577

**Posted On**: 2023-06-19

**Location**: London, Ontario, Canada



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