Service Desk Analyst
3 weeks ago
IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America.
We're doing well, and we're growing - and now looking to add another great person to our (already awesome) Service Desk team.
**Responsibilities**
- Provide front-line support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell)
- Monitoring client IT systems to ensure maximum efficiency and minimize downtime
- Following up on ongoing support issues and communicating developments to clients
- Assisting in the maintenance of the IT Weapons Data Centre as assigned
- Assuming the 24/7 Technical Escalation Service Desk on-call duties as scheduled/required
- Create Technical Documentation
- Server patching and testing
- Submit regular time sheet entries
- Ongoing professional development and industry certification
**Requirements**:
- Troubleshooting Citrix and LAN/WAN connectivity issues
- Active Directory and Microsoft Exchange administration
- Support for Windows Server, BlackBerry Enterprise Server
- Familiarity with server virtualization (VMware, Microsoft System Center)
- Mobile device support (iOS, BlackBerry, Android)
- NOC (Network Operating Centre) monitoring and client communication
- Service ticket administration and time entries
- Onsite desk-side support
- VoIP phone system troubleshooting and support
- Hardware configuration - setting up computers, thin client, iPad’s, etc.
- Bilingual (French) optional
**Education/Certifications**
- University Degree and/or related Technical Diplomas are encouraged
**Working at IT Weapons**
In between our efforts, triumphs, late nights, and dedication to our clients, comes a fast-paced, team-oriented and friendly culture that helps drive the success of our organization. An open concept office and centralized meeting areas help create a casual and collaborative atmosphere. Neckties are cut loose on day one to help emphasize our unique philosophy. Staying fast, efficient, and flawless is our competitive edge. Our team-first approach extends far beyond typical business hours. IT Weapons runs our own internal basketball league, we play weekly competitive hockey, and hosts multiple social events throughout the year. We cut loose with barbecues, poker nights, an annual company retreat, catered gourmet lunches, and more. A team that plays together wins together.
KM
LI-DNI
LI-DNP
-
Service Desk Analyst
2 months ago
Brampton, Canada Konica Minolta Full timeJoin IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...
-
Service Desk Analyst
2 weeks ago
Brampton, Canada Konica Minolta Full timeJoin IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...
-
Analyst-service Desk
2 weeks ago
Brampton, Canada Peel Regional Police Full time**PRP External Header** **External Job Vacancy** **PRP Header Information** **Posting Title**: - Analyst-Service Desk **Department**: - ITS Client Technology Services **Status**: - Temporary, Full-Time **Hourly Range**: - $27.40 - $42.98 **Grade**: - H6 **Open Positions**: - 1 **Job ID**: - 303887 **Additional Info**: - **See Below **Open...
-
Analyst-service Desk
2 weeks ago
Brampton, Canada Peel Regional Police Full timePRP External Header External Job Vacancy PRP Header Information **Posting Title**: Analyst-Service Desk Department: ITS Client Technology Services Status: Temporary,Part-Time Hourly Range: $26.93 - $42.24 Grade: H6 Open Positions: 1 Job ID: 303806 Additional Info**:* See Below Open Date: 2023-01-20 Close Date: 2023-02-05 Position Summary As an Analyst -...
-
IT Service Desk Analyst
2 months ago
Brampton, Canada Airwork Full timeWe have an opening for an IT Service Desk Analyst for 5 days a week in Brampton at a fast growing Reefer installation company. You will be a point of contact for users in the organization for IT related problems. **Location** Brampton near Intermodal Dr and Goreway Dr **Time** 8 hour shifts 5 days a week, Mon - Fri Requires occasional on-call...
-
Co-op Student- Service Desk Analyst
1 month ago
Brampton, Canada Peel Regional Police Full time**Responsibilities** **RESPONSIBILITIES**: - Assist in responding to initial reports of technology incidents, service requests and how-to-inquiries - Assist Service Desk Analysts in recording and tracking service requests and inquiries from initial contact to final resolution - Assist with initial assessment and diagnosis and first level troubleshooting...
-
Analyst-service Desk
5 days ago
Brampton, Ontario, Canada Peel Regional Police Full timePRP External HeaderExternal Job VacancyPRP Header InformationPosting Title: Analyst-Service DeskDepartment: ITS Client Technology ServicesStatus: Temporary, Full-TimeHourly Range:- $ $42.98Grade: H6Open Positions: 1Job ID:Additional Info:- **See BelowOpen Date:Close Date:Position SummaryAs a Analyst - Service Desk within our Client Technology Services...
-
Service Desk Analyst Co-op
1 week ago
Brampton, Canada IKO Full timeDescription POSITION SUMMARY: The Service Desk Analyst – Co-Op is part of the Global Service Desk team which acts as a single point of contact for the intake, triage and resolution of incidents and management of requests. Our Service Desk employs a flexible support model which allows our associates to contact us via multiple channels including...
-
Service Desk Analyst
3 weeks ago
Brampton, Canada IT Weapons Full timeIT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America. We're doing well, and we're growing - and now looking to add another great...
-
Service Desk Team Lead
3 weeks ago
Brampton, Canada Konica Minolta Full time**POSITION PROFILE** - The Service Desk Team Lead is responsible for providing technical assistance to team members and clients, with system and network requests as well as, managing the activities and responsibilities of a team of Service Desk Analysts.**PRIMARY DUTIES AND RESPONSIBILITIES** - Supervise, mentor, and lead a team of Service Desk Analysts and...
-
Service Desk Team Lead
5 days ago
Brampton, Ontario, Canada Konica Minolta Full timePOSITION PROFILE The Service Desk Team Lead is responsible for providing technical assistance to team members and clients, with system and network requests as well as, managing the activities and responsibilities of a team of Service Desk Analysts.PRIMARY DUTIES AND RESPONSIBILITIES Supervise, mentor, and lead a team of Service Desk Analysts and Specialists...
-
Service Desk Analyst
4 days ago
Brampton, Ontario, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Service Desk Specialist
2 months ago
Brampton, Canada Algoma University Full time**Job Title: Service Desk Specialist**: - Staff Bargaining Unit_ **Position Status**:Permanent, Full Time (35 hours/week) OSSTF **Department**:Innovation & Technology (ITS) **Supervision Received**:Manager, IT Service Operations **Supervision Exercised**:Student Assistants **Location**:Brampton or Mississauga, ON **Number of Positions**:4 (2 full-time...
-
Service Desk Specialist
2 months ago
Brampton, Canada Algoma University Full time_Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our _Special Mission_. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Service Desk Specialist
1 week ago
Brampton, Canada Algoma University Full time_Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Service Desk Specialist
5 days ago
Brampton, Ontario, Canada Algoma University Full timeJob Title:Service Desk Specialist: Staff Bargaining Unit_Position Status:Permanent, Full Time (35 hours/week)OSSTFDepartment:Innovation & Technology (ITS)Supervision Received:Manager, IT Service OperationsSupervision Exercised:Student AssistantsLocation:Brampton or Mississauga, ONNumber of Positions:4 (2 full-time and 2 part-time)PRIMARY FUNCTIONS:A. Service...
-
Service Desk Analyst
3 weeks ago
Brampton, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Service Desk Analyst Co-op
7 days ago
Brampton, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Analyst-service Management
4 days ago
Brampton, Canada Peel Regional Police Full time**PRP External Header** **External Job Vacancy** **PRP Header Information** **Posting Title**: - Analyst-Service Management **Department**: - ITS Client Technology Services **Status**: - Regular, Full-Time **Salary Range**: - $66,365.00 - $111,818.00 **Grade**: - C9 **Open Positions**: - 1 **Job ID**: - 304497 **Additional Info**: -...
-
Service Desk Analyst Co-op
4 days ago
Brampton, Ontario, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...