Service Desk Specialist

7 days ago

Brampton, Ontario, Canada Algoma University Full time

Job Title:

Service Desk Specialist:

  • Staff Bargaining Unit_

Position Status:
Permanent, Full Time (35 hours/week)

OSSTF

Department:
Innovation & Technology (ITS)

Supervision Received:
Manager, IT Service Operations

Supervision Exercised:
Student Assistants

Location:
Brampton or Mississauga, ON

Number of Positions:4 (2 full-time and 2 part-time)

PRIMARY FUNCTIONS:
A. Service Desk 50%

B. Inventory Control 10%

C. Purchasing 10%

D. Imaging 10%

E. Training 5%

F. Administrative Duties 5%

G. Other Duties 10%

TOTAL 100%


The primary function of the Service Desk Specialist is to provide technical assistance and support related to computer systems, hardware, or software.

The incumbent will also respond to queries, run diagnostic programs, isolate problems, and determine and potentially implement solutions.

This position processes purchase orders and is responsible for purchasing goods and services as requested by the ITS team, as well as maintaining the inventory of goods and services.

This person will aid in imaging computer systems for transition to operations, and will also be responsible for assisting all customers with questions about any of the University's supported software and computing platforms.

Other duties include installing/configuring software/hardware and assisting in providing training.

RESPONSIBILITIES:

Service Desk (50%)

  • Faculty and staff computers and printers
  • Student computer labs and printers
  • Classroom computers and audio/visual equipment
  • External clients as required
  • Troubleshoot reported problems, record incidents, document resolutions or escalate as required.
  • Research problems using various resources; work with senior staff and other consultants.
  • Utilize the ITS work order system to track service calls.
  • Ensure the needs of internal clientele are met and ensure a timely response.
  • Create and maintain faculty, staff, and student accounts.
  • Create faculty, staff, and student ID cards using the campus access control system.
  • Assign access levels to ID cards, and provide card and event history reports.
  • Oversee the sale of Service Desk products and services, such as print quota, computer equipment, and phone cards.
  • Assist senior ITS staff with the implementation and support of software packages as required.
  • Provide training to Service Desk assistants.
  • Prioritize, assign, and coordinate tasks to Service Desk assistants.
  • Provide support for Learning Management Systems (LMS).
  • Provide support for streaming clients.
  • Provide support for virtual private network (VPN) connections and issues.
  • Provide support for remote desktop (RDP) connections and issues.

Inventory Control (10%)

  • Work with the Systems and Network Administrator to optimize inventory control procedures.
  • Examine the levels of supplies and materials to determine shortages.
  • Document daily deliveries and shipments to update inventory.
  • Prepare reports on inventory operations, equipment levels, and adjustments for the Systems and Network Administrator.
  • Evaluate new inventory to ensure it's ready for shipment.
  • Perform daily analysis to predict potential inventory problems.
  • Order new supplies to avoid inefficiencies or excessive surplus.
  • Analyze different suppliers to obtain the best costeffective deals.
  • Recommend an inventory of parts for emergency repairs.
  • Aid in the procurement of assets.

Purchasing (10%)

  • Process purchasing requests from IT Team.
  • Researching and comparing suppliers, goods, and services.
  • Selecting the most suitable suppliers in terms of reliability, product quality, and costefficiency.
  • Monitoring inventory levels and determining purchase needs.
  • Requesting cost proposals and negotiating contracts and prices.
  • Preparing and processing purchase orders.
  • Maintaining records of all transactions, purchase orders, receipts, and payments.
  • Scheduling and verifying purchase deliveries.
  • Building and maintaining positive, longterm supplier relations.

Imaging (10%)

  • In coordination with the Systems and Network Administrator, order technology based on user needs.
  • Prepare systems for imaging including, but not limited to upgrades, repairs, and cleaning.
  • Ensure proper system builds.
  • Deploy systems.
  • Audit images for connectivity, integrity, and functionality.
  • Work with Systems and Network Administrator to schedule regular image updates.

Training (5%)

  • Support faculty, staff, and students in their use of campus computing resources by providing simple and effective documentation such as manuals and operational procedures.
  • Assist in coordinating training sessions for staff and faculty based on needs and skill levels.

Administrative Duties (5%)

  • Maintain and document solutions as identified by the IT Team for root causes of IT issues.
  • Maintain the knowledge base in the service desk management system.
  • Perform daily system monitoring of the service desk management system.
  • Maintain a

  • Service Desk Team Lead

    7 days ago

    Brampton, Ontario, Canada Konica Minolta Full time

    POSITION PROFILE The Service Desk Team Lead is responsible for providing technical assistance to team members and clients, with system and network requests as well as, managing the activities and responsibilities of a team of Service Desk Analysts.PRIMARY DUTIES AND RESPONSIBILITIES Supervise, mentor, and lead a team of Service Desk Analysts and Specialists...

  • Analyst-service Desk

    7 days ago

    Brampton, Ontario, Canada Peel Regional Police Full time

    PRP External HeaderExternal Job VacancyPRP Header InformationPosting Title: Analyst-Service DeskDepartment: ITS Client Technology ServicesStatus: Temporary, Full-TimeHourly Range:- $ $42.98Grade: H6Open Positions: 1Job ID:Additional Info:- **See BelowOpen Date:Close Date:Position SummaryAs a Analyst - Service Desk within our Client Technology Services...

  • Service Desk Analyst

    7 days ago

    Brampton, Ontario, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Service Specialist

    7 days ago

    Brampton, Ontario, Canada Rogers Communications Full time

    At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.Our rapidly...

  • Sales Specialist

    7 days ago

    Brampton, Ontario, Canada YMCA of Greater Toronto Full time

    Salary Rate: $41,750 - Check out the YMCA's total compensation packageLocation: Brampton Health and FitnessWork Hours: 37.5 hours weeklyEmployment Type: Regular Full Time SalariedNumber of Vacancies: 1Anticipated Start Date: June 1, 2024Deadline to Apply: April 22, 2024 by 5 pmBe the Spark Join our passionate Sales Specialist team and help us to achieve...

  • Male Personal Support Worker

    7 days ago

    Brampton, Ontario, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents.We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Service Desk Analyst Co-op

    7 days ago

    Brampton, Ontario, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Sr. Accounts Payable Specialist

    7 days ago

    Brampton, Ontario, Canada Reefer Sales & Service Full time

    Position: Sr. Accounts Payable SpecialistLocation: Brampton HQ, OntarioReports into: CFO, and/or delegate This is not a remote position - You are required to be on-site every day.About The Role:Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North...

  • Sr. Accounts Payable Specialist

    7 days ago

    Brampton, Ontario, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable SpecialistLocation: Brampton HQ, OntarioReports into: CFO, and/or delegate* This is not a remote position - You are required to be on-site every day. About The Role:With over 30 years of experience, Reefer Sales leads the way in providing temperature-controlled transportation hardware, equipment, service,...

  • Real Estate Front Desk Support

    7 days ago

    Brampton, Ontario, Canada REMAX Realty Specialists Inc.,Brokerage Full time

    We require a part time front desk support person to work a mix of Evenings 5pm-8:30pm, Saturday 9-5pm, Sundays 10am-4pm and/or half day shifts.Our front desk support person will be responsible for answering our phones, booking and confirming appointments, broker loading listings to various boards, typing all real estate related legal documents and providing...

  • Service Specialist

    7 days ago

    Brampton, Ontario, Canada Rogers Communications Full time

    At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.Our rapidly...

  • Service Specialist

    7 days ago

    Brampton, Ontario, Canada Rogers Full time

    Service SpecialistOur Technology team is dedicated to connecting Canadians to what matters most every day. Together, we proudly serve 30 million Canadians monthly by leading innovative technology projects. We handle large-scale, complex projects that shape Canada's tech future and enhance connectivity nationwide. If you're interested in joining us, consider...

  • Front Desk Coordinator

    7 days ago

    Brampton, Ontario, Canada Salvaggio Dentistry Full time

    Front Desk CoordinatorCould you be the newest team member of our wonderful dental team?Who we areSalvaggio Dentistry prides itself on building a culture of exceptional Service and giving back to the community. We are committed to ensuring our patients receive the highest level of care while showing our gratitude for their trust. Salvaggio Dentistry strives...

  • Service Specialist

    7 days ago

    Brampton, Ontario, Canada Rogers Communications, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust...

  • Front Desk Receptionist

    7 days ago

    Brampton, Ontario, Canada Lastman Bad Boy Full time

    One of Ontario's finest and most highly successful retail chains crossing Ontario, Lastman's Bad Boy is the one stop shop for all your household needs: furniture, mattresses, appliances, and electronics.We are famous for our Solid Gold promise: lowest prices, best service, integrity, and commitment.At Bad Boy, everyone counts, and we are as dedicated to our...

  • Co-op – Service Desk Analyst

    7 days ago

    Brampton, Ontario, Canada Maple Lodge Farms Full time

    Description Maple Lodge Farms is Canada's largest independently owned poultry processor. It engages in processing and supplying chicken products in Canada and internationally. It offers bacons, deli chicken meats, sliced packaged meats, fresh seasoned chicken, frozen boxed meats, and wieners. Maple Lodge Farms, Ltd. was founded in 1955 and is based in...

  • Print Support Specialist

    1 month ago

    Brampton, Ontario, Canada Ricoh Americas Corporation Full time

    Print Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...

  • Print Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Ricoh Americas Corporation Full time

    Print Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...

  • Real Estate Front Desk Receptionist

    7 days ago

    Brampton, Ontario, Canada REMAX Gold Realty Inc. Full time

    RE/MAX Gold Realty Inc is a fast pace real estate office We currently have three locations and are look for a Front Desk Receptionist that is flexible to work at the required locations. If you have experience within a Real Estate office and are looking to expand your skill set, then this is the job for you The hours we are looking for are...

  • Real Estate Front Desk Receptionist

    7 days ago

    Brampton, Ontario, Canada REMAX Gold Realty Inc. Full time

    RE/MAX Gold Realty Inc is a fast pace real estate office We currently have three locations and are look for a Front Desk Receptionist that is flexible to work at the required locations. If you have experience within a Real Estate office and are looking to expand your skill set, then this is the job for you The hours we are looking for are Week Day Afternoon...