Sales Administrator

2 months ago

Toronto, Canada Richemont Full time

Reference Code: 92875- Sales Administrator- Richemont- Mississauga, Toronto, ON, CA- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
- At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.**SALES ADMINISTRATOR - MISSISSAUGA, TORONTO**

**MAIN PURPOSE**
- Provide customer service support to all brands and their partners in relation to sales administration. Responsible for ensuring operational efficiency; assisting with all aspects of EDI order maintenance; and providing customer service throughout the year. Tasks to be performed accurately, efficiently and in a timely manner.**KEY RESPONSIBILITIES**
- Respond to all communication from Canadian dealers and internal contacts.
- Sales orders creation, maintenance and tracking with precision and accuracy.
- Order allocation, delivery and invoice processing in coordination with supply chain.
- Interaction with wholesale team, distribution centre, supply chain, finance, logistics and customer service.
- Provide extensive product knowledge and handle all requests from customers on products and open backorders (before, during and after sale).
- Support and assist within the Canadian Sales Admin Team if and when needed.
- Customer Return Authorization administration and reconciliation.
- Reporting: compile and analyse ongoing results related to but not limited to sales, lead times and volume.
- Research and coordinate the resolution of SAP transmission issues, if and when they arise.
- Support office operations & administration including filing, answering phones, faxing, copying, etc.
- Perform other duties as required (with regard to compliance, CSR, presentations, performing training, etc.), inventory replenishment and management.
- Place orders for and distribute straps to accounts.
- Sales orders for wholesale accounts and dealers, reception of inbound deliveries on day of arrival, unless otherwise communicated and approved by Supervisor.
- Place purchase orders for specific articles not stocked at CAD1 to meet the brand(s) objectives with consistent follow-up (i.e. straps, buckles, refills, etc.)
- Maintain an organized, clean, and accurate inventory.
- Provide assistance on resolving customer service issues.
- Process warranty replacements.
- Process intercompany goods transfers.
- Any other customer service or logistics duties pertaining to the operation as required or warranted.

**JOB PROFILE**

**Education**:

- University or college degree/diploma in a related field required.

**Required Experience**:

- 1-2 Years of experience in a similar position.

**Technical Skills / Abilities**:

- Excellent interpersonal and communication skills.
- Team-oriented but also self-motivated with a strong entrepreneurial spirit.
- Excellent problem-solving skills and an ability to prioritize in a fast-paced environment.
- Advanced knowledge of Microsoft Office.
- Strong Knowledge of SAP.
- Capacity to manage several projects simultaneously.
- Excellent written, verbal, and interpersonal skills.
- Ability to travel for Sales Meetings and Trainings.
- Additional language skill a plus.
- Able to work flexibly, embrace and manage change.- #Richemont #WeCraftTheFuture
- CONNECT WITH US

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