Customer Service Representative

2 months ago

Surrey, Canada The CPAP Store Full time

**Full-Time Customer Service Specialist**

Join a company that’s changing lives The CPAP Store is the largest sleep apnea and e-commerce store in Canada. Our relentless focus on improving lives and doing what’s best for our clients means that our team is the backbone of our success. We specialize in helping clients transform their quality of sleep through personalized treatment plans for sleep disorders. Our elite team includes registered respiratory therapists, sleep technicians, and board-certified sleep physicians, working closely with private and public sleep labs to ensure precise diagnoses and treatments.

Your Role

We’re seeking an energetic, independent, and highly motivated individual to be a Full-Time Customer Service Specialist. If you’re passionate about communicating professionally and can deliver our message effectively to clients, we want you on board. You’ll play a pivotal role in customer service, online support, and shipping/receiving, including order packing while contributing to our growing team.

Key Responsibilities:

- Engage our existing customer base and transition them to our online platform.
- Develop expertise in obstructive sleep apnea and treatment options.
- Communicate our company’s vision and values professionally.
- Maintain accurate sales activity reports.
- Assist in creating marketing strategies and materials.
- Collaborate with the care team to deliver consistent messaging.
- Process and pack orders for shipping, ensuring accuracy and timeliness.
- Receive, inspect, and organize shipments in the warehouse.
- Be capable of lifting and moving packages up to 30 lbs.
- Support other departments as needed within the same scope.
- Take on additional tasks as directed by management.

What We’re Looking For:

- Fluency in English (French is a plus).
- A college diploma or university degree with a marketing focus.
- At least 1 year of customer service or inside sales experience, ideally in a related industry.
- Excellent communication, organization, and interpersonal skills.
- Ability to prioritize tasks, multi-task efficiently, and thrive in a fast-paced environment.
- Exceptional customer service skills; adept at problem-solving and responding to customer inquiries.
- A self-starter who can work independently while being an enthusiastic team player.
- Strong knowledge of obstructive sleep apnea and CPAP therapy is advantageous.
- A valid driver’s license.
- Flexibility to work weekends as needed.

Why Join Us?
- Be part of a rapidly growing team with a passion for helping others.
- Earn an annual bonus for your contributions.
- Work with professionals who believe in providing top-quality care and service.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Schedule: 8-hour shift, weekends may be required

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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