Customer Experience Manager

6 months ago

Surrey, Canada Tesla Full time

Tesla participates in the E-Verify Program

What to Expect
- Our Customer Experience Managers are seasoned retail leaders with natural charisma. In this role, you will collaborate with the Store Leader to recruit, train, develop, and manage a dynamic store team, contributing to Tesla's mission of accelerating the world's transition to sustainable energy. Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key aspect of the role.- Success is measured by achieving cumulative store sales targets, driving optimal team performance, and maintaining smooth store operations. To excel at Tesla, you must be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team, contributing to collective success.What You’ll Do
- Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
- Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
- Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
- Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla’s dress code and grooming guidelines

What You’ll Bring
- Bachelor’s Degree, 2+ years applicable experience, proven track record to meet or exceed goals, or equivalent
- Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
- Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner
- Ability to work evenings and weekends in a retail environment, ability to relocate as needed
- Valid driver’s license in country of employment and ability to obtain appropriate state licensing, where applicable

Compensation and Benefits

Expected Compensation

$75,600 - $148,838/annual salary + cash and stock awards + benefits
- Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • Customer Experience Manager

    3 days ago

    Surrey, British Columbia, Canada Savers Full time

    The Savers family of stores operates as a global for-profit thrift retailer, offering high-quality, gently used merchandise to customers. Our Rethink Reuse business model ensures that communities can shop smartly and reduce waste by recycling more than 700 million pounds of used goods each year. Additionally, we support over 100 nonprofit organizations by...

  • Customer Experience Specialist

    16 hours ago

    Surrey, British Columbia, Canada T.K. Graphics Full time

    We are seeking a highly skilled Customer Service Representative to join our team at T.K. Graphics. As a key intermediary between the company and its clients, this role is pivotal in delivering exceptional customer service, providing accurate information, and contributing to the business's overall success.Key Responsibilities:Customer Interaction and...

  • Customer Experience Associate

    2 months ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.5 - $27.05 CAD Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    Work Location: Surrey, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Specialist

    7 months ago

    Surrey, Canada Rumor Avenue Full time

    **Who We Are** Rumor Avenue is a product studio that supports multiple high-growth tech startups, agencies and Fortune 500 companies. We are unique in our approach of design, development, strategy and product vision. We partner with mission driven ideas that make the world a better place. **Job Summary** This position will support one of our partner...

  • Customer Experience Associate

    3 months ago

    Surrey, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the...

  • Customer Experience Associate

    5 days ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    1 week ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    1 month ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Specialist

    2 weeks ago

    Surrey, British Columbia, Canada T.K. Graphics Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at T.K. Graphics. In this dynamic role, you will serve as the main point of contact for customers, providing exceptional support and ensuring seamless communication with internal teams.Key Responsibilities:Customer Interaction and Satisfaction: Serve as the primary point...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 425486BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2640 152 Street **Employment Type** - Regular **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 430996BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 18630 Fraser Highway **Employment Type** - Regular **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 425042BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 15190 101 St Avenue **Employment Type** - Casual **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Specialist/ Receptionist

    3 weeks ago

    Surrey, Canada BC Greenhouse Builders Full time

    **BC Greenhouse Builders Ltd.** BC Greenhouse Builders is a leading manufacturer of residential, estate, and institutional greenhouses.Founded in 1951, this family-owned business is known throughout the industry as a leader in quality and innovation in everything related to greenhouse building. Our energy and passion as a” people first” company truly...

  • Customer Experience Director

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Experience Director to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will oversee daily sales operations, train staff, and ensure exceptional customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets.Develop and implement customer...

  • Customer Experience Ambassador

    1 month ago

    Surrey, British Columbia, Canada Indigo Books & Music Full time

    About UsAt Indigo Books & Music, we strive to create a unique and welcoming environment for our customers. Our stores are designed to inspire imagination and curiosity, making us the perfect destination for book lovers of all ages.Job SummaryWe are seeking a Customer Experience Ambassador to join our team in creating exceptional customer experiences. As a...

  • Customer Experience Ambassador

    3 weeks ago

    Surrey, British Columbia, Canada Videotron Full time

    At Videotron, we're always on the lookout for talented individuals who are passionate about delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a vital role in turning store visitors into committed customers by building genuine connections and fostering meaningful interactions.Job OverviewWe're seeking a charismatic...

  • Customer Experience Ambassador

    1 week ago

    Surrey, British Columbia, Canada Videotron Full time

    We are seeking a dynamic Customer Experience Ambassador to join our team at Videotron's Guildford Town Centre location. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and driving sales through product demos, device support, and general inquiries.Company OverviewVideotron is a leader in the movement...

  • Customer Experience Centre Agent

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Join the dynamic team at Jim Pattison Auto Group as a Part-time Customer Experience Centre Agent! Why Join us - Competitive wages. - Modern facilities and resources. - Recognition and rewards initiatives. - Amazing colleagues, great working environment, and a team building culture! A day in the life - Manage large amounts of inbound, outbound calls and...

  • Customer Experience Centre Agent

    1 month ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Join the dynamic team at Jim Pattison Auto Group as a Customer Experience Centre Agent! Why Join us - Competitive wages. - Unlimited opportunities for career advancement and skill development. - Modern facilities and resources. - Exclusive access to vendor promotions, offers, and purchase programs. - Comprehensive benefits package. - Amazing colleagues,...