Customer Experience Specialist/ Receptionist

4 weeks ago


Surrey, Canada BC Greenhouse Builders Full time

**BC Greenhouse Builders Ltd.**

BC Greenhouse Builders is a leading manufacturer of residential, estate, and institutional greenhouses.Founded in 1951, this family-owned business is known throughout the industry as a leader in quality and innovation in everything related to greenhouse building. Our energy and passion as a” people first” company truly sets us apart.

**IF YOU ARE LOOKING FOR A FUN, DYNAMIC, CARING AND RAPIDLY GROWING COMPANY TO BUILD YOUR CAREER WITH, THEN LOOK NO FURTHER. WE URGE YOU TO KEEP ON READING.**

**Job Summary**:
The Customer Experience Specialist is a vital part of the sales team, representing BC Greenhouse Builders and serving as the primary point of contact. This role is pivotal in ensuring the smooth operation of the sales floor, where the specialist manages phone communications and directs inquiries. The primary objective is to represent the company with professionalism and warmth, delivering outstanding customer service and nurturing leads until they are ready to be handed off to our Greenhouse Experts.

**Duties and Responsibilities**:
**Phone Management and Call Direction**:

- Ability to maintain a clear understanding of the sales teams’ day-to-day activities to answer, screen, and direct incoming calls and inquiries to the appropriate departments or individuals effectively.
- Arrange meetings and calls for sales experts, ensuring their calendars are organized and all appointments are efficiently scheduled.
- Extend a professional and courteous welcome to all callers and walk-in customers.
- Record messages with precision and ensure their timely delivery.

**Incoming Inquiry Management**:

- Handles incoming leads, ensuring timely responses and thorough follow ups.
- Qualifying inquiries by providing relevant product knowledge and guiding potential customers through the initial stages of engagement to prepare them for deeper conversations with Greenhouse Experts.
- Assist in preparing sales quotes for potential clients, ensuring accuracy and timeliness.
- Optimizing lead conversion and enhancing overall customer experience is the objective.

**General Customer Service & Sales Support**:

- Troubleshoot and resolve customer problems effectively, ensuring a positive experience. Escalate complex issues to higher levels of support as needed.
- Assist in the management and ordering of product shipment crates as required.
- Implement strategies to enhance customer satisfaction and loyalty, including follow-ups and personalized service.
- Keep detailed records of customer interactions, transactions, and feedback for future reference and quality assurance

**Essential Job Requirements**:

- **Experience**: Proven experience in customer service roles, demonstrating strong skills in handling customer inquiries, resolving issues, and providing exceptional service.
- **Organizational and Multitasking Skills**: Strong ability to manage multiple tasks in a fast-paced sales office simultaneously and prioritize them effectively.
- **Outstanding Communication Skills**: Exceptional ability to convey information clearly and effectively, both verbally and in writing.
- Skilled at actively listening, ensuring understanding of customer needs and responding with appropriate and concise information.
- Capable of adapting communication style to suit diverse audiences to foster positive interactions and build strong relationships with customers.
- **Problem-Solving Skills**: Demonstrated aptitude for resolving challenges that may arise during quote preparation or customer interactions.
- **Professional and Friendly Demeanor**: Ability to connect with customers, reflecting their needs and maintaining a professional attitude.
- **Independent and Collaborative Work Style**: Capable of working independently while also fostering a collaborative environment with the sales team and other departments.

**If this sounds like you, then we want to hear from you**

**We thank all applicants for their interest; however only those selected for interviews will be contacted.**

Pay: $23.00-$28.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

**Experience**:

- Receptionist: 2 years (required)

Work Location: In person


  • Dental Receptionist

    7 months ago


    Surrey, Canada Flagship Dental Full time

    Thanks for your interest in a dental receptionist position at Flagship Dental. We are a private family practice in Cloverdale and we are excited to be adding to our team! We are a high-tech office, performing all areas of general dentistry, and we have the privilege of seeing generations of families as the office has existed for over 40 years. We are looking...

  • Dental Receptionist

    4 weeks ago


    Surrey, Canada South Zone Dental Full time

    What we offer: - Competitive wages plus other perks - part-time flexible hours - Health and dental benefits - Stable employment with opportunities for professional growth - High-end digital practice with training and support - Free parking for all staff members What we seek: Reliable, positive, and enthusiastic individuals who can work well independently...

  • Receptionist

    2 months ago


    Surrey, Canada CDI College Full time

    **Your Role in a Snapshot**: "Be the friendly face of our campus—join us as our Receptionist!" **Position**:Receptionist **Location**: Surrey,BC **Compensation**:$20/hr **Job Type**: Full Time, Permanent, Onsite **Hours of work**: 1:00 PM- 9:00 PM **Expected Start Date**:18 November 2024 **Your Day to Day**: The Receptionist will at various times be...

  • Receptionist

    4 months ago


    Surrey, Canada Vancouver Career College Full time

    We are happy to say that we are looking for a **Receptionist** to join our team at Vancouver Career College - Surrey, BC**.** *** **Position Title**: Receptionist **Reports To**: Campus Director **Hours**:8:30 am to 5:30 pm (Monday to Friday) **Location**:13401 108 Ave, Surrey, BC V3T 5T3 **Job Status**: Ongoing Full-time **Compensation**: $39,520 per...

  • Receptionist

    4 months ago


    Surrey, Canada CDI College Full time

    We are happy to say that we are looking for a **Receptionist** to join our team at CDI College - South Surrey, BC **.** *** **Position Title**: Receptionist **Reports To**: Campus Director **Hours**:8:00 am to 4:30 pm (Monday to Friday) **Location**:14928 56 Ave #112, Surrey, BC V3S 2N5 **Job Status**: Ongoing Fulltime **Compensation**: $39,000 per...

  • Receptionist

    3 months ago


    Surrey, Canada Groupe Dermapure Inc. Full time

    Dermapure South Surrey is seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada! **A day in the life of a receptionist**: **1. Greeting Customers/Customer Service** - Greet customers when they arrive at the clinic and provide outstanding customer...

  • Receptionist

    6 months ago


    Surrey, Canada Groupe Dermapure Inc. Full time

    Dermapure South Surrey is seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada! **A day in the life of a receptionist**: **1. Greeting Customers/Customer Service** - Greet customers when they arrive at the clinic and provide outstanding customer...

  • Dental Receptionist

    6 months ago


    Surrey, Canada Happy smile dental clinic Full time

    '''Duties''' - Greet patients and visitors in a friendly and professional manner - Answer phone calls and schedule appointments - Verify insurance coverage and collect patient information - Maintain patient records and update electronic medical records - Assist with billing and insurance claims processing - Coordinate referrals to specialists as needed -...

  • Dental Receptionist

    6 months ago


    Surrey, Canada EnviroDent Recruiting Full time

    '''Job Summary''' We are seeking a skilled and professional Dental Receptionist to join our team. The Dental Receptionist will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring the smooth operation of the dental office. '''Duties''' - Greet and welcome patients as they arrive at the dental...

  • Receptionist

    7 months ago


    Surrey, Canada Merit Kitchens Full time

    At Merit Kitchens, the Receptionist is responsible for a wide variety of clerical office duties in support of company administration. This includes greeting and screening visitors, answering, and referring inbound telephone calls. The receptionist will also support other departments with administrative tasks and assist in organizing staff events. **Job...

  • Receptionist

    2 months ago


    Surrey, Canada Finetech Windows and Doors Full time

    **Job Overview** **Duties** - Greet and welcome visitors in a friendly and professional manner. - Manage incoming phone calls using phone systems, directing calls to appropriate personnel. - Perform administrative tasks including filing, data entry, and maintaining office supplies. - Provide customer support by addressing inquiries and resolving issues...

  • Receptionist

    7 months ago


    Surrey, Canada Sukhi Bath Motors Full time

    Sukhi Bath Truck Centre is looking for a permanent full-time **Receptionist**. This position is based at our dealership located at 15284 Fleetwood Drive Surrey, BC. As a key member of our team, the Receptionist has a strong understanding of our dealership’s brand and is therefore expected to maintain the highest standard of professional and personal...

  • Dental Receptionist

    6 months ago


    Surrey, Canada King George Dental Full time

    **Dental Receptionist Requirements**: - **Having the knowledge of office software specifically CLEARDENT.** - Having experience of working in a dental office. - Having the knowledge of general administrative practices. - Having excellent communication skills. - Good telephone etiquette. - Excellent customer service skills. **Job Type**: Part time /...

  • Office Receptionist

    3 months ago


    Surrey, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Surrey, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with...

  • Receptionist

    7 months ago


    Surrey, Canada Dermapure Full time

    **The opportunity -** **Dermapure Surrey** is seeking a dynamic **Receptionist** to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada! **A day in the life of a receptionist -** 1. Greeting Customers/Customer Service - Greet customers when they arrive at the clinic and provide...

  • Dental Receptionist

    3 months ago


    Surrey, Canada Ocean Park Dental Centre Full time

    **Overview** **Qualifications**: - Minimum of 1-2 years of dental receptionist experience. - Experience with Tracker is an asset. - Previous chairside experience is an asset, even more so if you can currently do both positions. - Positive attitude who works well with others. - Strong communication and customer service skills. - Ability to multitask and...

  • Receptionist

    6 months ago


    Surrey, Canada ProSport Health Centre Full time

    We are hiring a receptionist for our Physiotherapy clinic. You must have experience with Jane App. - Minimum 5 years experience is recommended but willing to train the right individual **Job Type**: Part-time Pay: $17.00-$21.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus pay -...

  • Receptionist

    7 months ago


    Surrey, Canada ProSport Health Centre Full time

    We are hiring a receptionist for our Physiotherapy clinic. You must have experience with Jane App. - Minimum 5 years experience is recommended but willing to train the right individual **Job Type**: Part-time **Salary**: $17.00-$21.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus...

  • Dental Receptionist

    3 months ago


    Surrey, Canada Access Endodontics Full time

    Our team is looking for a permanent full-time dental receptionist for our Endodontic office in South Surrey. Qualities we are looking for: - Quick learner - Good communication skills - Strong customer service ethic - Able to navigate around dental programs and computers well, TDO experience would be an asset - Detail orientated - Hardworking and willing to...


  • Surrey, Canada Sullivan Denture Centre Full time

    '''Duties''' As our Receptionist, you will be the first point of contact for our patients providing excellent customer service and administrative support. - Greet and welcome patients in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the front desk - Verify insurance information and send preauthorizations -...