Customer Care Specialist

5 months ago

Thunder Bay, Canada Wasaya Airways LP Full time

**Job Summary**

Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care Standards.

**Job Duties and Responsibilities**
- Answer phones professionally and promptly
- Respond to customer requests and inquiries, provide service information as needed.
- Assisting with new agent training
- Book and track employee non-revenue travel and buddy passes
- Entering payments and transferring credits for reservations
- Create reservations on an established reservation system.
- Ensure that all customers are aware of travel policies and procedures.
- Track and maintain flight passenger records as they pertain to reservations.
- Transmit all passenger flight information to Northern Station Agents
- Maintain all non-revenue personnel information.
- Resolve customer complaints as per company policy.
- Liaise with authorized client representative(s) to obtain information on client and staff travel.
- Check/seat aircraft availability with various approved air carriers.
- Book flights with appropriate carrier
- Prepare and provide travel itineraries to client’s network.
- Monitor Day of Flight Operation through Wasaya SOC
- Record and report all details including air carrier billing particulars.
- Assist with client billing.
- Complete monthly reports on clients’ travel
- Attend meetings and record minutes as required.
- Ensure that contract maintenance billing is accurate and forwarded to accounting for processing.
- Foster a healthy working environment and promote a positive climate within the workplace.
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned

**Minimum Skills and Qualifications**
- High school diploma or equivalent
- 1-2 years previous airline reservations experience preferred (or an equivalent combination of related post-secondary education and work experience is an asset)
- Strong customer service and troubleshooting skills.
- Knowledge of the region serviced by Wasaya’s scheduled service.
- Must possess excellent communication skills.
- Superior telephone manners and strong interpersonal skills
- Knowledge of various computer reservation systems, preferably experience with Amelia is an asset.
- Knowledge of airline or travel agency reservation systems preferred.
- Able to work in a team environment, as well as unsupervised.
- Able to maintain accurate records and uphold customer confidentiality.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure and with mínimal supervision.
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Previous airline experience is an asset.
- The ability to communicate in Oji-Cree or Ojibway is an asset.
- Experience with and/or knowledge of First Nations Organizations is an asset.

**Working Conditions**
- Overtime as required, on call.
- Weekend work is required.

**Physical Requirements**
- Ability to lift or move up to 10lbs.
- Manual dexterity is required to use desktop computers and peripherals.

Pay: From $17.28 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Care Agent

    5 months ago

    Thunder Bay, Canada Amada Logistics Inc. Full time

    We are seeking a hi ly motivated and customer ocused individual to join o team as - ustomer Care Spe ist. As a - tomer Care Specialist, you w be responsible for prov - Monday to Friday Education: - Secondary School (preferred) Work Location: In person

  • Customer Care Specialist

    5 months ago

    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer...

  • Customer Care Specialist

    4 weeks ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Customer Care Specialist

    5 months ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Nurse Care Specialist

    2 months ago

    Thunder Bay, Ontario, Canada RT Medical Full time

    Job SummaryRT Medical is seeking a skilled Nurse Care Specialist to join our team. As a Nurse Care Specialist, you will provide high-quality care to individuals in their homes, clinics, or other settings. This is a rewarding opportunity to make a positive impact on people's lives while working with a dynamic and patient-focused healthcare company.Key...

  • Nurse Care Specialist

    2 months ago

    Thunder Bay, Ontario, Canada RT Medical Full time

    Job SummaryRT Medical is seeking a skilled Nurse Care Specialist to join our team. As a Nurse Care Specialist, you will provide high-quality care to individuals in their homes, clinics, or other settings. This is a rewarding opportunity to make a positive impact on people's lives while working with a dynamic and patient-focused healthcare company.Key...

  • Veterinary Care Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada Thunder Bay & District Humane Society Full time

    We are seeking a dedicated Veterinary Care Specialist to join our team at the Thunder Bay & District Humane Society. As a key member of our veterinary clinic, you will be responsible for providing high-quality care to our furry friends. With a strong educational background and relevant experience, you will be able to effectively manage the needs of our...

  • Nail Care Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Thunder Bay, Canada. The ideal candidate will have certification in Nail Care or Cosmetology and previous experience as a nail care technician. Responsibilities include performing manicures, pedicures, and nail treatments,...

  • Addiction Support Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada St. Joseph's Care Group Full time

    Job Title: Addiction Support SpecialistJob Summary: We are seeking a skilled Addiction Support Specialist to join our team at St. Joseph's Care Group. As an Addiction Support Specialist, you will work in a residential setting, providing support and guidance to individuals struggling with addiction.Key Responsibilities:- Provide individualized support and...

  • Veterinary Care Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada Thunder Bay & District Humane Society Full time

    We are seeking a dedicated and compassionate Veterinary Care Specialist to join our team at the Thunder Bay & District Humane Society. As a key member of our veterinary clinic team, you will be responsible for providing high-quality care to our furry friends.Key Responsibilities:Providing medical care and treatment to animalsAssisting with surgeries and...

  • Care Coordinator Specialist

    5 days ago

    Thunder Bay, Ontario, Canada ParaMed Full time

    DescriptionAt ParaMed Home Health Care, we're seeking a skilled Care Coordinator Specialist to join our team. As a key point of contact for clients and field staff, you will provide superior customer service skills to match clients in need of care to appropriate field staff.Why you'll love working with us:Celebration and Recognition programsPart-time and...

  • Inbound Customer Relations Associate

    5 months ago

    Thunder Bay, Canada I-CARE CANADA Full time

    I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us....

  • Nutrition Care Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada Waters Edge Community Full time

    Role SummaryThe Nutrition Care Specialist will play a critical role in supporting the health and well-being of our residents by providing high-quality nutritional care. This includes planning, organizing, and directing residents' nutritional care in collaboration with the interdisciplinary team.Key ResponsibilitiesProviding nutritional care assessments,...

  • Customer Service Representative

    2 months ago

    Thunder Bay, Canada SUPERIOR Home Health Care Full time

    **Job Position**: Customer Service Representative **Job Type**: Permanent, Full Time **Schedule**:Monday - Friday 8:30 - 5, every other Saturday 10 -2, Additional Hours as required **Benefits**: Group Health/Dental Benefits **Compensation**: Competitive Wage At Superior Home Health Care, we offer our clients the amazing, compassionate, and personalized...

  • Nurse Care Specialist

    1 month ago

    Thunder Bay, Ontario, Canada RT Medical Full time

    Job SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at RT Medical. As a Nurse Care Specialist, you will provide high-quality patient care and support to individuals in their homes, clinics, and other settings.Key ResponsibilitiesAssess and Plan Care: Conduct thorough assessments of patients' needs and develop...

  • Nurse Care Specialist

    2 months ago

    Thunder Bay, Ontario, Canada RT Medical Full time

    Job SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at RT Medical. As a Nurse Care Specialist, you will provide high-quality patient care and support to individuals in their homes, clinics, and other settings.Key ResponsibilitiesAssess and Plan Care: Conduct thorough assessments of patients' needs and develop...

  • Personal Care Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Personal Care Specialist to join our team at beBee Professionals in Thunder Bay, Canada. As a Personal Care Specialist, you will provide high-quality care to clients, enhancing their quality of life and promoting independence.Key Responsibilities:Assist clients with personal hygiene, dressing, and mobility.Provide support with medication...

  • Director of Care Services

    3 weeks ago

    Thunder Bay, Ontario, Canada Southbridge Care Homes Full time

    Job SummarySouthbridge Care Homes is seeking an experienced Executive Director to lead our Thunder Bay location. As a key member of our leadership team, you will be responsible for providing exceptional care to our residents while maintaining a safe and healthy environment for both residents and staff.Key Responsibilities:Provide overall leadership to ensure...

  • Addiction Support Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada St. Joseph's Care Group Full time

    Job SummaryWe are seeking a skilled Addiction Support Specialist to join our team at St. Joseph's Care Group. As an Addiction Support Specialist, you will provide support and guidance to individuals struggling with addiction, working in a residential setting to help them achieve recovery.Key ResponsibilitiesProvide individual and group support to clients...

  • Dental Care Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada dentalcorp Full time

    About Us:We are a dynamic dental practice dedicated to delivering exceptional care and personalized treatment plans. Our team is committed to fostering strong relationships with our patients and enhancing their oral health and overall well-being.Located in a scenic city, our modern practice offers a unique blend of natural beauty and vibrant community. Enjoy...