Customer Care Specialist

6 months ago

Thunder Bay, Canada Wasaya Airways LP Full time

**Job Summary**

Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care Standards.

**Job Duties and Responsibilities**
- Answer phones professionally and promptly
- Respond to customer requests and inquiries, provide service information as needed.
- Assisting with new agent training
- Book and track employee non-revenue travel and buddy passes
- Entering payments and transferring credits for reservations
- Create reservations on an established reservation system.
- Ensure that all customers are aware of travel policies and procedures.
- Track and maintain flight passenger records as they pertain to reservations.
- Transmit all passenger flight information to Northern Station Agents
- Maintain all non-revenue personnel information.
- Resolve customer complaints as per company policy.
- Liaise with authorized client representative(s) to obtain information on client and staff travel.
- Check/seat aircraft availability with various approved air carriers.
- Book flights with appropriate carrier
- Prepare and provide travel itineraries to client’s network.
- Monitor Day of Flight Operation through Wasaya SOC
- Record and report all details including air carrier billing particulars.
- Assist with client billing.
- Complete monthly reports on clients’ travel
- Attend meetings and record minutes as required.
- Ensure that contract maintenance billing is accurate and forwarded to accounting for processing.
- Foster a healthy working environment and promote a positive climate within the workplace.
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned

**Minimum Skills and Qualifications**
- High school diploma or equivalent
- 1-2 years previous airline reservations experience preferred (or an equivalent combination of related post-secondary education and work experience is an asset)
- Strong customer service and troubleshooting skills.
- Knowledge of the region serviced by Wasaya’s scheduled service.
- Must possess excellent communication skills.
- Superior telephone manners and strong interpersonal skills
- Knowledge of various computer reservation systems, preferably experience with Amelia is an asset.
- Knowledge of airline or travel agency reservation systems preferred.
- Able to work in a team environment, as well as unsupervised.
- Able to maintain accurate records and uphold customer confidentiality.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure and with mínimal supervision.
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Previous airline experience is an asset.
- The ability to communicate in Oji-Cree or Ojibway is an asset.
- Experience with and/or knowledge of First Nations Organizations is an asset.

**Working Conditions**
- Overtime as required, on call.
- Weekend work is required.

**Physical Requirements**
- Ability to lift or move up to 10lbs.
- Manual dexterity is required to use desktop computers and peripherals.

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Spiritual Care Specialist

    6 days ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION Health Care Professional** **Status: Full Time** **Department: Palliative & Transitional Care Services** **Site: St. Joseph's Hospital** **Location: Thunder Bay, Ontario** **Shifts: Days/Evenings** **Rate of Pay: $44.67 - $57.91 per hour** Reporting to the Clinical Manager, the Spiritual Care Specialist is responsible for the...

  • Spiritual Care Specialist

    6 days ago

    Thunder Bay, Canada St Joseph's Care Group Full time $45 - $58

    Reporting to the Clinical Manager, the Spiritual Care Specialist is responsible for the quality of spiritual and religious care provided to clients, families, and staff. The Specialist works with the inter-professional team, clients, and their families to assess spiritual and religious needs, develop individualized care plans/treatment goals to meet these...

  • Customer Care Agent

    6 months ago

    Thunder Bay, Canada Amada Logistics Inc. Full time

    We are seeking a hi ly motivated and customer ocused individual to join o team as - ustomer Care Spe ist. As a - tomer Care Specialist, you w be responsible for prov - Monday to Friday Education: - Secondary School (preferred) Work Location: In person

  • Customer Care Specialist

    7 months ago

    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer...

  • Customer Care Specialist

    2 months ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Customer Care Specialist

    7 months ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Customer Experience Specialist

    3 days ago

    Thunder Bay, Canada Wayne Toyota Full time

    **Join Our Team at Wayne Toyota as a Customer Experience Specialist!** Wayne Toyota, a leading name in automotive retail in Thunder Bay, Ontario, is on the lookout for a dedicated and enthusiastic Customer Experience Specialist. Our professional, agile, and customer-centric dealership continually invests in our team of professionals, ensuring they embody...

  • Nail Care Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Thunder Bay, Canada. The ideal candidate will have certification in Nail Care or Cosmetology and previous experience as a nail care technician. Responsibilities include performing manicures, pedicures, and nail treatments,...

  • Inbound Customer Relations Associate

    7 months ago

    Thunder Bay, Canada I-CARE CANADA Full time

    I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us....

  • Clinical Care Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada North Bay Regional Health Centre Full time

    North Bay Regional Health Centre OverviewNorth Bay Regional Health Centre (NBRHC) is a unique healthcare organization providing acute care services to North Bay and its surrounding communities. As the district referral centre, we offer specialist services for smaller communities in the area, and we are the specialized mental health service provider serving...

  • Care Coordinator Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada DNSSAB Full time

    About the RoleWe are seeking a highly skilled and dedicated Care Coordinator Specialist to join our team at DNSSAB. This is a fantastic opportunity for someone who is passionate about delivering exceptional service and support to our clients.Job SummaryThe Care Coordinator Specialist will be responsible for coordinating care services for individuals in need....

  • Customer Service Representative

    4 months ago

    Thunder Bay, Canada SUPERIOR Home Health Care Full time

    **Job Position**: Customer Service Representative **Job Type**: Permanent, Full Time **Schedule**:Monday - Friday 8:30 - 5, every other Saturday 10 -2, Additional Hours as required **Benefits**: Group Health/Dental Benefits **Compensation**: Competitive Wage At Superior Home Health Care, we offer our clients the amazing, compassionate, and personalized...

  • Personal Care Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Personal Care Specialist to join our team at beBee Professionals in Thunder Bay, Canada. As a Personal Care Specialist, you will provide high-quality care to clients, enhancing their quality of life and promoting independence.Key Responsibilities:Assist clients with personal hygiene, dressing, and mobility.Provide support with medication...

  • Customer Care Student

    8 months ago

    Thunder Bay, Canada Tbaytel Full time

    **Company Biography** Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition...

  • Exercise Specialist Ft Pain Mgmt

    6 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: Non-Union: Health Care Professional** **Status: Full Time** **Department: 1 North - Behavioural Supports Transitional Unit** **Site: Hogarth Riverview Manor** **Shifts: Days** **Rate of Pay: $38.00 - $49.29** per hour** Reporting to the Clinical Manager - Behavioural Supports Transitional Unit, the Exercise Specialist, as a member of an...

  • Customer Care Manager

    4 months ago

    Thunder Bay, Canada Leon's Full time

    Overview: **LEON’S IS CURRENTLY HIRING A CUSTOMER CARE MANAGER** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support...

  • Community Care Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada Closing the Gap Healthcare Full time

    About Closing the Gap HealthcareClosing the Gap Healthcare (CTG) is a Canadian-owned, award-winning, fully accredited and publicly funded organization dedicated to providing people of all ages with the highest level of care across a wide range of home and community-based healthcare services.Job Summary:We are seeking an experienced Community Registered Nurse...

  • Procurement Specialist Ft

    4 weeks ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION** **Status: Full-Time** **Department: Materiel Management** **Site: St. Joseph's Hospital** **Location: Thunder Bay, ON** **Shifts: Days** **Annual Salary: $56,971 - $71,219** The Procurement Specialist (PS) reports to the Manager, Procurement & Strategic Sourcing and is responsible for conducting the day-to-day procurement for...

  • Physiotherapist - Rehabilitation Specialist

    1 week ago

    Thunder Bay, Ontario, Canada St Joseph's Care Group Full time

    Rehabilitation Specialist OpportunityWe are seeking a highly skilled Physiotherapist to join our interdisciplinary team at St. Joseph's Care Group in Thunder Bay, ON.About the RoleThis temporary position involves providing high-quality rehabilitative care to clients across various settings within St. Joseph's Care Group and Thunder Bay Regional Health...

  • Nurse Care Specialist

    2 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    In beBee Professionals, we are looking for a skilled Nurse Care Specialist to join our team in Thunder Bay. This position requires providing essential nursing care to patients, ensuring their comfort and well-being.Key Responsibilities:We perform thorough nursing assessments and provide direct patient care.We assist in developing and implementing patient...