Casual Guest Service Representative

2 weeks ago

Halifax, Canada Casino Nova Scotia Full time

We are looking for a **Guest Service Representative**

Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun** Walk through our doors and **feel the energy** Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit.

When you join Casino Nova Scotia, you are joining a team that is **proud of our people**, **our business and our community.**

As leaders in the hospitality and entertainment industry, **we credit our success to our people**.

So, come on down, show us your **energy** and let the **fun** begin

**Position Summary**

Under the direction of the Slot Floor Supervisor(s) and Slot Shift Manager(s) the Guest Services Representative is responsible for providing exceptional guest services at the Guest Services Desk and the gaming floor to enhance guest experiences, and is often the first point of contact for casino guests.

Must be collaborative, must excel at multi-tasking and must display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. **Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.**

**Job Duties**
- Greet and welcome each guest to the gaming floor as they arrive using a friendly gesture
- Knowledgeable of all aspects of the Players Club Program and encourage new Players Club sign-ups
- Exceed the expectations of all guests (both internal and external) by responding attentively, efficiently and politely to all guests requests, concerns or needs
- Knowledge of all casino services, as well as the Halifax area, with the ability to promote and direct guests to these areas
- Ability to work within and promote an innovative and multi-tasked environment
- Makes regular gaming floor announcements with flare
- Go the extra mile for our guests with friendly service and thoughtful gestures that create lasting connections
- Actively seek out opportunities to enhance guest experiences on the gaming floor via explaining e-promo, Players Club program, parking, signing up new guests for the Players Club program and explain the benefits that come along with signing up and promoting in-house promotions
- Answer incoming calls from the casino and marketing phone lines using appropriate etiquette
- Work closely with Executive Host(s) to ensure events are executed including RSVP’s
- Ability to handle difficult guests and turn a negative guest issue or concern into a positive one
- Ensure compliance with licensing laws, health and safety and other statutory regulations
- Perform other duties as assigned or directed

**Minimum Qualifications**
- **Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude**:

- Minimum Grade 12 or equivalent is required
- Customer service experience is required
- NSAGD License, or the ability to get one is required
- Demonstrated ability to build and maintain respectful departmental relationships is required
- Demonstrated ability to be comfortable speaking in front of groups is required
- Concierge or front desk experience is preferred
- We thank all applicants for their interest and will contact those qualified to continue in the recruitment process._

**Job Type**: Casual

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

  • Guest Service Agent

    1 day ago

    Halifax, Canada HOTEL HALIFAX Full time

    Ideally situated in the heart of downtown, Hotel Halifax is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we would...

  • Guest Services Manager

    2 weeks ago

    Halifax, NS, Canada InnVest Real Estate Investment Trust Full time

    GUEST SERVICE MANAGER Cambridge Suites Hotel Halifax Job Type Full Time Start Date ASAP GUEST SERVICE MANAGER ( The Prince George Hotel and Cambridge Suites Halifax) Passion Drives Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. With...

  • Guest Service Agent

    4 days ago

    Halifax, Canada Leadon (Barrington) Operations Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services -...

  • Casual Custodian

    7 days ago

    Halifax, Canada Halifax Regional Centre for Education Full time

    **Custodian - casual list (full-time hours available)** Casual employees are eligible to accept day-to-day and short term assignments to provide support to schools when permanent employees are away. HRCE has 137 school locations so, depending on where you live, there is potential for steady and frequent substitute work. **New applicants must follow the...

  • Casual Custodian

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 000C8-Feb0624A Position: Casual Custodian Location: Various Locations (See Notes) Department: Operations Assignment: Casual Custodian Status: Casual/Sub Start Date: Monday, February End Date: Saturday, July Posted: Monday, February :00 PM Deadline: Sunday, June :00 PM Details: The Halifax Regional Centre of Education is accepting...

  • Guest Services Agent

    3 weeks ago

    Halifax, Canada Halifax Tower Hotel Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Provide information on hotel facilities and services - Process guests' departures, calculate charges and receive payments - Maintain an inventory of vacancies,...

  • Guest Service Agent

    2 weeks ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Service Agent

    1 day ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Residential Guest Services Agent

    7 days ago

    Halifax, Canada Queen's Marque District Full time

    **Residential Guest Services Agent - **_**Queen's Marque**_ You may have seen us, literally coming out of the water. Or wondered what is happening with that new development on the waterfront. Join us and you will have the opportunity to experience this new development as part of its core service delivery team. At Queen’s Marque we are committed to being...

  • Guest Experience Ambassador

    4 days ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Casual Buffet Host/hostess

    9 hours ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for **Buffet Hosts!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino Nova Scotia, you...

  • Guest Experience Ambassador

    2 weeks ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Promotional Representative

    4 days ago

    Halifax, Canada XMC Sponsorship and Experiential Marketing Full time

    XMC is looking for energetic and outgoing Brand Ambassadors to join our team! The main objective of a Brand Ambassador is to actively engage consumers to communicate key messaging and create brand awareness through various activations. Brand Ambassadors will represent our client in field, informing consumers about the key benefits and features of a...

  • Cruise Account Representative

    9 hours ago

    Halifax, Canada Ambassatours Gray Line Ltd. Full time

    Discover The Opportunity Halifax, NS Hospitality and Food Service Experienced Full-time - Permanent **Role**: The Cruise Account Representative administers the planning, forecasting, contracting, and precise delivery of awarded business to a cruise line, directly impacting the company's financial results, reputation, and client relationships. Representative...

  • Guest Experience Supervisor

    4 days ago

    Halifax, Canada Events East Full time

    At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and...

  • Manor Representative

    1 day ago

    Halifax, Canada Chebucto community net Full time

    **About us** Chebucto community net is a small business in Halifax, NS. We are professional, customer-centric, social, and our goal is to Provide affordable Internet. Our work environment includes: - Casual work attire - On-the-job training - Flexible working hours As a Manor Representative, it will be your job to go to the various Metro Housing manors,...

  • Guest Experience Team Lead

    4 days ago

    Halifax, Canada Events East Full time

    **KEY RESPONSIBILITIES**: **Operations**: **Shift/Floor Supervision**: - Provide floor supervision of the team if no shift lead is scheduled. - Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given to the Manager. - Ensure the schedule is fulfilled to plan, including...

  • Guest Floor Attendant

    4 days ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Floor Attendant

    2 weeks ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Security Guards Metro HRm Pt

    1 day ago

    Halifax, Canada Northeastern Protection Service Inc Full time

    **Job Types**: Casual, Part-time **Salary**: $13.60-$16.00 per hour Flexible Language Requirement: - French not required COVID-19 considerations: Masking is required, and vaccination policy is still in effect. Application question(s): - Are you currently living in the Halifax Region as required? **Education**: - Secondary School...