Guest Services Manager

4 weeks ago

Halifax NS, Canada InnVest Real Estate Investment Trust Full time

GUEST SERVICE MANAGER Cambridge Suites Hotel Halifax
Job Type Full Time
Start Date ASAP
GUEST SERVICE MANAGER ( The Prince George Hotel and Cambridge Suites Halifax)
Passion Drives Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
The Guest Service Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability.
The duties of the Guest Service Manager include, but are not limited to the following:
To encourage Guest Services / Reservations Sales Agents personnel to maximize revenue opportunities through same-day inventory management, accepting room reservations, upselling to arrivals and generally promoting a culture of revenue generation throughout the team.
To provide seamless guest service, ensuring the initial impact on guest arrivals imparts a sense of well-being and hospitality, and that this feeling is sustained through an impeccable standard of service, appearance, behavior, knowledge and accuracy among all Guest Service personnel.
To enhance guest experiences through leadership support of food & breakfast service team.
the delivery of service excellence through actions, responses, decisions and communication which exceeds the anticipated and expressed expectations of all guests.
To promote professionalism and personal development through maintaining impeccable grooming standards, participation in committees, outside organizations, pursuing applicable educational and training opportunities, and supporting the initiatives of the Hotel.
To recruit and develop a committed and motivated team of supervisors and employees, ensuring the delivery of consistent standards through personal leadership, continuous training, coaching, performance review, discipline, reward and recognition.
To provide immediate positive action in response to complaints and failures in the hotel operation, and to develop decision-making skills in all Guest Services / reservations personnel to regain the loyalty of dissatisfied guests and to exceed the expectations of all guests, by providing coaching and encouragement at every available opportunity.
To be fully credit-conscious in order to be decisive on exceptional guest credit requests, and to follow through on guest credit concerns for specific in-house accounts.
To effectively respond to all reasonable additional assignments determined by the Director or Operations or any member of the hotel leadership team.
Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
Opera PMS experience is an asset, must be knowledgeable with Microsoft Window applications and other computer related programs
Must have a flexible schedule and be able to work evenings, weekends and holidays
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  • Guest Service Supervisor

    7 days ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    **Responsibilities**: - Greet guests in a friendly and professional manner. - Answer guest inquiries and provide information about the hotel, local attractions, and services. - Provide guests with directions and assistance with their luggage. - Process guest check-ins and check-outs. - Proactive guest management to ensure positive environment for all...

  • Guest Service Agent

    4 weeks ago

    Halifax, Canada HOTEL HALIFAX Full time

    Ideally situated in the heart of downtown, Hotel Halifax is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we would...

  • Seasonal Guest Service Representative

    5 days ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for a **Guest Service Representative!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino...

  • Casual Guest Service Representative

    2 days ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for a **Guest Service Representative!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino...

  • Guest Services Coordinator

    2 days ago

    Halifax, Canada Spirit Spa Full time

    Spirit Spa is currently recruiting for a Guest Services Coordinator who shares our passion for creating exceptional guest experiences and who will help oversee the day to day schedule of our team. The Guest Services Coordinator acts as "Spa Concierge", seeking opportunities to go above and beyond the spa service to make guests' visit special. At Spirit...

  • Guest Service Agent

    4 weeks ago

    Halifax, Canada S.P. Lodge Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the...

  • Guest Service Agent

    3 days ago

    Halifax, Canada S.P. Lodge Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points...

  • Guest Services

    4 weeks ago

    Halifax, Canada WAXON Laser + Waxbar Full time

    Job Description - GUEST SERVICES At WAXON we focus on one thing and do it really, really well! For us, that’s hair removal. WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How do we do it? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees...

  • Guest Services Representative

    7 days ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part-Time) **Job Description Summary** Title: Guest Services Representative (Part-Time) Location: Halifax Shopping Centre Reporting To: Guest Services Supervisor **Main Objectives**: - Be an active, efficient and effective member of the Guest Services **TEAM**: - Provide premium customer service through...

  • Part-time Guest Services Representative

    5 days ago

    Halifax, Canada Cushman & Wakefield Full time

    Job Title Part-time Guest Services Representative Job Description Summary **Title**: Guest Services Representative (Part-Time) **Location**: Halifax Shopping Centre **Reporting To**: Guest Services Supervisor **Main Objectives**: Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through...

  • Conference Services Manager- The Westin Nova Scotian

    2 weeks ago

    Halifax, NS, Canada New Castle Hotels & Resorts Full time

    Conference Services Manager- The Westin Nova Scotian #3680 {{jcity}}{{jstate}} The Westin Nova Scotian Position Type Full-Time Exempt Manager Job Description Conference Services Manager- The Westin Nova Scotian Are you a meticulous planner? Does putting together a large party or meeting challenge you while seeing a small function go off perfectly...

  • Full-time Temporary Guest Service Representative

    5 days ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for a **Guest Service Representative!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino...

  • Guest Service Agent

    6 days ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Room Attendant

    7 days ago

    Halifax, Canada Garden South Park Inn Full time

    The Garden South Park Inn is currently looking for a hard working team player to fill the position of Part Time Guest Room Attendant. The Guest Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under supervision of the Housekeeping Supervisor and/or the Executive Housekeeper or Designate. The Guest Room...

  • Guest Services Agent

    7 days ago

    Halifax, Canada Leadon (Barrington) Operations Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room...

  • Guest Experience Team Lead

    4 weeks ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Management Full-time - Permanent **KEY RESPONSIBILITIES**: **Operations**: **Shift/Floor Supervision**: Provide floor supervision of the team if no shift lead is scheduled. Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given...

  • Operations Manager

    6 days ago

    Halifax, NS, Canada JRoss Recruiters Full time

    Oversee the day-to-day operation of delivering guest service, including Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & seasonal Activities. Coordinate, lead, motivate, and develop Department Managers, Supervisors, and team members. Liaise with operating departments within the district to ensure seamless...

  • Catering Manager

    6 days ago

    Halifax, NS, Canada EightSix Network Inc Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend! OVERVIEW: The Catering & Events...

  • Director, Project

    4 weeks ago

    Halifax, NS, Canada Oliver & Bonacini Full time

    Freehand Hospitality's diverse portfolio of restaurants and bars showcase a wide array of cooking styles-from upscale Maritime dining to casual Latin fare to French bistro favourites. Merging together globally inspired techniques with treasured Atlantic Canadian ingredients, along with warm and genuine hospitality, our mission is to deliver unique and...

  • Catering Manager

    2 weeks ago

    Halifax, NS, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend! OVERVIEW: The Catering & Events...