Cruise Account Representative

2 weeks ago


Halifax, Canada Ambassatours Gray Line Ltd. Full time

Discover
The Opportunity
Halifax, NS Hospitality and Food Service Experienced Full-time - Permanent

**Role**: The Cruise Account Representative administers the planning, forecasting, contracting, and precise delivery of awarded business to a cruise line, directly impacting the company's financial results, reputation, and client relationships. Representative will work in a team-oriented, multi-disciplinary environment in collaboration with the Ambassatours Gray Line cruise department management team. This position requires a superiorly organized individual able to tackle multiple projects and duties with appropriate time management.
What you'll do

**Responsibilities**:
**Responsibilities & Duties**:
prepares proposals specific to the port and clients' requested programs
sets tour schedules with the cruise line and works with the ship staff to provide capacities and clear waitlists
confirms supplier contracts
works with the ship staff to ensure accuracy of tour content being advertised to guests
monitors and develops the quality of the shore excursions and guest experiences
responds to shore excursion staff inquiries
preparation of daily paperwork used by support staff to ensure smooth tour dispatch
organization and confirmation of tour vehicles, guides, suppliers, etc. for cruise arrivals
resolves shore excursion staff and guest concerns and complaints
responsible for reconciliation and signing of invoices
supports company cruise support staff including tour guides and pier coordinators
helps to schedule and organize staff orientation and training sessions
maintains strong communication with colleagues, clients & partners
maintain tour statistics throughout season
participation in regular meetings with manager and department team
What you'll need

**Qualifications**:
excellent organizational skills
excellent oral and written communication skills
ability to work well under pressure, multi-task and balance multiple goals and priorities
ability to work with a minimum of supervision
strong observation skills and attention to detail
effective conflict resolution skills
knowledge of Microsoft suite programs - Word, Excel, Teams, Etc.
friendly, customer-focused personality
professional manner and appearance
We're looking for
Core Skills
ACE Management Planning Sales Support
A little bit about us
Ambassatours Gray Line Ltd.

Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax. We offer a wide variety of tour guiding opportunities in many entertaining and interesting tours including Hop On Hop Off sightseeing tours aboard vintage British double deckers buses, coach, walking and hiking tours.

Are you interested?
Work With Us

**Reports to**: Cruise Accounts & Group Sales Manager (Primary); Director Cruise Development (Supportive); Director Cruise Operations (Supportive)

**Workplace**: 1226 Hollis Street with occasional support at the Port of Halifax, or other sites of operation as required. Work from home available in the event of severe weather, or when approved in advance by Managers.

**Hours**: Largely, Monday to Friday, 9:00 AM - 5:00 PM with 1 hour for lunch. This will vary in season - April through October - as demands of the position increase, including evening hours & weekends.

**Overtime**: Time worked in excess of 40 hours per week to be tracked in a lieu time bank, in compliance with the lieu time policy. Overtime hours must be approved in advance by Managers.

**Vacation**: 2 weeks paid



  • Halifax, Nova Scotia, Canada DHL Full time

    What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is...


  • Halifax, Canada NOVALINK Marketing INC Full time

    **Entry Level Account Representative** - NOVALINK Marketing NOVALINK Marketing is a leading sales and direct marketing company based in Halifax, NS. We specialize in face-to-face customer acquisitions, leadership and coaching, with a major focus on cable and the telecom industry, representing one of Nova Scotia’s most well known telecom brands. We are...


  • Halifax, NS, Canada Long & McQuade Limited Full time

    Careers:Sales and Rental Associate / Account Services Representative Title Sales and Rental Associate / Account Services Representative Job Description • Help our customers through the selling and renting of musical instruments and gear • Define the individual needs of every customer and match those needs with the right combination of our products and...


  • Halifax, Canada Mad Gringo Hot Sauce Full time

    Mad Gringo Hot Sauce, a family-run business in operation for 12 years, is seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our line of hot sauces to both retail and distribution channels. This role requires a dynamic individual who is willing to engage...

  • Marketing Coordinator

    4 weeks ago


    Halifax, Canada Ambassatours Gray Line Ltd. Full time

    Discover The Opportunity Halifax, NS Marketing and Advertising Student Term $18.25 / hour Role Mission & Summary The primary role of the Marketing Coordinator is to increase awareness and strengthen the visibility of our brand, our products, and our people. The Marketing Coordinator will be responsible for ongoing content creation for our numerous social...


  • Halifax, Canada Sonova Full time

    Halifax, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...


  • Halifax, Canada Connect Hearing Full time

    Halifax, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference? _ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...

  • Accounting Manager

    1 month ago


    Halifax, Canada Ritch Williams & Richards Full time

    Ritch Williams & Richards is an insurance litigation boutique law firm in downtown Halifax. We represent national and multi-national insurance companies in all manner of insurance claims and legal actions throughout Atlantic Canada. We have ‘big firm’ clients but provide a ‘small firm’ culture and work experience. **Position overview** The...


  • Halifax, Canada LifeRaft Full time

    We're on the lookout for a results-oriented and dynamic Business Development Representative to bridge the gap between our Marketing and Sales teams. The ideal candidate is a proactive go-getter with excellent communication skills and a natural ability to connect with others.Your mission? Reporting to the Director, Marketing, uncover fresh business prospects...


  • Halifax, Canada LifeRaft Full time

    We're on the lookout for a results-oriented and dynamic Business Development Representative to bridge the gap between our Marketing and Sales teams. The ideal candidate is a proactive go-getter with excellent communication skills and a natural ability to connect with others.Your mission? Reporting to the Director, Marketing, uncover fresh business prospects...


  • Halifax, Canada LifeRaft Full time

    We're on the lookout for a results-oriented and dynamic Business Development Representative to bridge the gap between our Marketing and Sales teams. The ideal candidate is a proactive go-getter with excellent communication skills and a natural ability to connect with others.Your mission? Reporting to the Director, Marketing, uncover fresh business prospects...


  • Halifax, Canada Mosaic North America Full time

    : **Retail Representative** We are currently recruiting for a results-oriented** Retail Representative** to represent our clients, in the Halifax, NS region This Full-Time role offers you the unique opportunity to utilize your retail sales experience in a more strategic way through the development of direct sales, merchandising and POS placement. As a...


  • Halifax, Canada IMP Aerospace and Defence Full time

    **Requisition ID: 653** **Why Choose IMP Aerospace & Defence**: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are apart of our ever-growing team. IMP...


  • Halifax, Canada Movella Full time

    Do you get thrilled by generating and pursuing leads and turning them into revenue? Are you a true sales hunter with the proven ability to close? Do you have a background in inside sales? And are you interested to work for a growing and innovative high-tech company, where people and fun are part of our core values? We'd love to have you! **Your role as an...


  • Halifax, Canada Cintas Full time

    **Requisition Number**: 173715 Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the Route Service...


  • Halifax, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our Halifax Branch. **Scope of the Position** The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking...


  • Halifax, Canada Cole International Full time

    **Location**: Halifax Branch Reporting to the Branch Manager, the Technical Service Representative is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries and maintenance of clients' import databases. This includes but not limited to researching information on imported products and working with...


  • Halifax, Canada Dalhousie Student Union Full time

    About the Dalhousie Student Union (DSU): The DSU represents the collective voice of over 18,000 students in Halifax, Nova Scotia. The DSU advocates for student rights, builds community on campus through events, supports over 300 societies, and provides focused services to foster a supportive and positive student experience. Position Summary: The Information...


  • Halifax, Canada Steamates cleaning Full time

    Part-Time Field Sales Representative (Spanish Speaker) **Responsibilities**: - Conduct outside sales activities to generate new business and meet sales targets in designated markets - Identify and pursue potential clients in assigned territories - Maintain strong relationships with existing clients through regular communication and account management -...


  • Halifax, NS, Canada LifeRaft Full time

    We're on the lookout for a results-oriented and dynamic Business Development Representative to bridge the gap between our Marketing and Sales teams. The ideal candidate is a proactive go-getter with excellent communication skills and a natural ability to connect with others. Your mission? Reporting to the Director, Marketing, uncover fresh business...