Inside Sales Representative

5 months ago

Brampton, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Inside Sales Representative is responsible for acting as a point of contact for existing small
- to mid-sized customers not represented by a CN Account Manager. The incumbent manages all commercial aspects of the customer portfolio and cross-sells the full suite of CN transportation services. The position is the first CN contact for customer inquiries related to transportation solutions, and provides guidance on the optimal transportation solution. The role uses Customer Interaction Client (CIC) tool, and manages the Inside Sales queue in a timely fashion to offer first-class customer service while driving sustainable revenue growth.

**Main Responsibilities**

**Customer Satisfaction and Interactions**
- Ask questions to determine the most appropriate transportation solution
- Sell full suite of CN services (e.g. Carload, Intermodal and Customs brokerage)
- Prospect new customers and assist them in the registration process
- Follow up to ensure customer satisfaction
- Build a portfolio of customers after first 3 months
- Lead customer contract negotiations
- Work with various internal CN stakeholders to develop solutions for customers

**Salesforce Compliance**
- Enter all sales opportunities in Salesforce as they come in
- Follow up with customers after sending rate proposals
- Maintain accurate opportunity pipeline to reflect realistic business potential or CN
- Maintain customer and contact information up to date

**Supply Chain Sales Support**
- Offer assistance to Supply Chain Sales Account Manager as required when not able to respond to customer to ensure CN offers impeccable customer service
- Provide training to new hires

**Administrative Tasks and Safety**
- Edit weekly and monthly reports
- Document safety incidents in customer relationship management (CRM) and coordinate meetings with customers and CN operations
- Coordinate with Marketing to reduce unrated waybills and disputes
- Perform data mining and prospecting activities
- Ensure timely renewals of publications

**Working Conditions**

The role has standard working conditions in an office environment with a hybrid workweek with 3 days at the office. The role requires mínimal travel (10%).

**Requirements**:
**Experience**

Sales - Business to business (B2B)
- Minimum 2 years of relevant work experience
- Sales in Business to Business (B2B) experience*
- Experience in supply chain logistics
- Experience in customer service
- Experience in social media
- Any experience for these above would be considered as an asset

**Education/Certification/Designation**
- Bachelor's Degree in Commerce, Marketing, Finance or Business Administration, or equivalent
- Master's degree in Commerce, Marketing, Finance or Business Administration, or equivalent*
- Any designation for these above would be considered as an asset

**Competencies**
- Initiates and drives organizational changes to enable business transformation
- Continuously displays a customer centric attitude in order to improve the customer’s journey
- Develops solutions that align with customers’ expectations to increase satisfaction
- Regularly identifies opportunities to create value and customer loyalty
- Collaborates with key internal stakeholders to enable higher productivity
- Inspires others with impactful communications and adapts to the audience
- Negotiates towards a win-win outcome while taking all points of view into consideration
- Time and project management
- Knows the business and stays current with industry trends to elevate expertise
- Active listening

**Technical Skills/Knowledge**
- General Microsoft computer skills (Excel and PowerPoint)

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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