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Inside Sales Representative

3 months ago

Brampton, Canada Dock Systems Inc Full time

Dock Systems Inc. has established itself as the industry leader in service and safety with a dedicated fleet of service trucks manned by factory trained technicians. Our mission is to manufacture and supply superior products and services at competitive prices while maintaining 100% customer satisfaction.

We’re looking for an independent, and self-motivated individual to join our Sales team as an Inside Sales Representative. The inside sales rep will be required to understand the organizational structure at their assigned accounts to effectively coordinate activities with the account managers. When required, the inside sales rep will focus on calling customers to generate new leads for quotes and service calls. They will help with project management, leads and much more.

**Responsibilities**
- Communicating with customers to understand their needs and identify sales opportunities
- Coordinating with field personnel to collect required information to prepare quotes
- Escalating sales leads to account managers when required
- Coordinating sales activities with account managers for their respective accounts
- Tracking and organizing sales opportunities
- Inbound lead development and qualification, as well as outbound lead generation activities
- Achieve key performance indicator (KPIs) metrics
- Work closely with marketing, sales, and management teams to communicate customer needs, feedback, and insights
- When required, assists customer/sales rep complaints and problems with accounts and products as they relate to pre-sales issues, and tries to resolve them as quickly and efficiently as possible.

**Qualifications**:

- 2-3 years inside sales and customer service experience of industrial building products or tools
- Excellent interpersonal and communication skills with ‘above & beyond’ customer service
- Team approach to achieving high performance - Self-management drive to succeed and achieve goals
- Mechanical aptitude and strong technical inclination considered an asset
- Knowledge of estimating procedures, pricing, and discounting.
- Knowledge of sales procedures.
- Independent ability to evaluate and prioritize situations, solve problems, and execute well-thought-out resolutions

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- BRAMPTON, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 2 years (preferred)

Work Location: One location