Manager, Community Resource Development and Training

3 weeks ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time
**Department**: Employment Services
**Union**: Excluded
**File #**: 23-ES-02
**Posting Date**: June 30, 2023
**Posting Close**: July 21, 2023

**Dixon Hall **is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to the Director, Employment Services, the Manager, Community Resource Development and Training is responsible for the overall leadership and management of the training function of the department and developing strategic frameworks to address the immediate and long-term training needs of departmental clients including job seekers, employers, and community members in general. The Manager, Community Resource Development and Training leads a team of full-time resources and information specialists and trainers, as direct reports, and other staff who contribute to learning and training of clients for multiple projects/programs of the Employment Services department (DHES).

The Manager, Community Resource Development and Training oversees a portfolio of training programs, while guiding and coaching trainers across the Employment Services department. This position assesses multiple client developmental needs to drive training initiatives while identifying and arranging suitable training solutions. The Manager ensures that learning and training opportunities are designed to meet community needs and develops resources that are culturally appropriate, relevant, and aligned with the informed, innovative, and tailored approaches for audiences such as newcomers, BIPOC communities, women and youth. The Manager works with key stakeholders to ensure that new and existing partnerships enhance program quality and lead to innovative and result-based training development and delivery. The Manager also supports strengthening organizational learning and integrating new methodologies into knowledge management systems by adhering to organizational systems, procedures, and communications.

**DUTIES AND RESPONSIBILITIES**
- Develop training curriculum, presentations, and other learning solutions for hybrid settings to effectively respond to learning needs and challenges of job seekers, employers, other clients, and community members.
- Responsible for training, developing and managing performance of direct reports.
- Develop a strategic framework for training and contribute to knowledge management strategies of the agency by identifying, organizing, maintaining and disseminating information generated from various processes such as lessons learned, clients testimonials, need assessments, etc.
- Develop and deliver training programs, workshops and information sessions in hybrid settings.
- Proactively collaborate with job seekers, employers and business leaders to identify gaps, learning opportunities and training added values.
- Conduct needs assessments, internally and externally, among the community and program beneficiaries to determine ongoing learning and development requirements for Employment Services.
- Develop Monitoring and Evaluation Framework for effectiveness of training programs and adjust /refine accordingly.
- Monitor the delivery of all learning activities, including registrations and tracking attendance and client satisfaction.
- Create and manage learning resources, and constantly contribute to organization’s knowledge management system by identifying, organizing, archiving and disseminating information generated from lessons learned, clients’ testimonials, need assessments and others.
- Manage relationships with key funding partners, fulfill requirements, and completes reports related to grant agreements.

**QUALIFICATIONS**
- Bachelor’s or Master’s degree in Education, Organizational Development or a related discipline; Formal Adult Learning Designation
- Minimum 10 years’ experience in development and management of training programs for the community
- Demonstrable portfolio of training modules/programs in the fields of: Employment, Labor Market Initiatives, targeting Job Seekers, Employers and Business Leaders.
- Minimum 5 years of direct management experience of staff and training teams
- Demonstrable experience and knowledge of online tools and techniques in delivering training and managing programs in remote settings and online platforms.
- 5 years of experience in managing (conducting and analyzing) needs assessments for community members, clients and with business leaders through interviews, surveys and focus group discussions.
- Ability to translate business needs into creative learning strategies and solutions that are impa

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