Manager, Training

3 weeks ago


Old Toronto, Canada Menkes Developments Ltd Full time

Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of training for all Customer Care Teams in accordance with brand standards through the use of adult education principles. The role is also responsible for documenting processes and standardizing customer communications.

Responsibilities

  • Working in collaboration with Customer Care Managers and Team Leads, accomplish defined objectives by assessing requirements, creating and implementing training plans, overseeing progress and resolving obstacles as they emerge.
  • Spearhead process oversight and detect deficiencies, documenting existing procedures with the goal of introducing training to enhance efficiency
  • Develop innovative learning resources by conducting needs assessments with the goal of implementing effective, engaging training for new hires and continued education for existing Team members.
  • Build trust through strong facilitation and presentation skills to engage the audience.
  • Oversees the management of training curriculum.
  • Partner with external resources to determine suitable training.
  • Cultivate strong partnerships cross-functionally across numerous functions including Construction, Start-up, Property Management, Sales and Décor with the goal of enhancing Customer Care standards
  • Research in the area of Customer Service by keeping current with industry trends and market conditions.

Qualifications

  • An undergraduate degree in Arts, Business Administration or Education
  • At least 5 years of progressive experience in a similar role with a proven ability to design, develop and execute engaging blended learning programs
  • Experience in the residential construction industry is highly desirable
  • Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset
  • A flexible, upbeat and energetic attitude – a self-starter who can quickly build strong partnerships
  • Capable of taking initiative and making recommendations
  • Superior planning, coordination and prioritization skills
  • Excellent communication skills – both written and oral
  • High degree of proficiency with technology
  • Ability to contribute in a fast-paced, deadline-driven team atmosphere

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

To apply, please forward your resume toemployment@menkes.com and in the subject line please include the name of the position and quote Ref #3028.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

#J-18808-Ljbffr
  • Training Manager

    1 month ago


    Toronto, Canada Hospitality Workers Training Centre Full time

    **We are Hiring!** **About Us**: As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career, and by supporting hospitality employers in recruiting and...


  • Old Toronto, Canada BADRI Management Consultancy Full time

    Our client is an award-winning consumer brand that is revolutionizing their industry. They are a well-known global organization with an incredible culture and an award-winning CEO. They are looking to hire a Sales Training Manager. This leader will play a pivotal role in connecting with global teams, creating core sales materials, and providing strong...


  • Old Toronto, Canada BADRI Management Consultancy Full time

    Our client is an award-winning consumer brand that is revolutionizing their industry. They are a well-known global organization with an incredible culture and an award-winning CEO. They are looking to hire a Sales Training Manager. This leader will play a pivotal role in connecting with global teams, creating core sales materials, and providing strong...


  • Old Toronto, Canada BADRI Management Consultancy Full time

    Our client is an award-winning consumer brand that is revolutionizing their industry. They are a well-known global organization with an incredible culture and an award-winning CEO. They are looking to hire a Sales Training Manager. This leader will play a pivotal role in connecting with global teams, creating core sales materials, and providing strong...


  • Old Toronto, Canada Canadian Pacific Railway Full time

    Select how often (in days) to receive an alert: Manager - Tamper Training Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth...


  • Old Toronto, Canada Canadian Pacific Railway Full time

    Select how often (in days) to receive an alert: Manager - Tamper Training Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth...


  • Old Toronto, Canada Canadian Pacific Railway Full time

    Select how often (in days) to receive an alert: Manager - Tamper Training Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth...


  • Old Toronto, Canada Align Technology, Inc. Full time

    Join a team that is changing millions of lives.Transforming smiles,changing lives.AtAlign Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...


  • Old Toronto, Canada Align Technology, Inc. Full time

    Join a team that is changing millions of lives.Transforming smiles,changing lives.AtAlign Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...


  • Old Toronto, Canada Align Technology, Inc. Full time

    Join a team that is changing millions of lives.Transforming smiles,changing lives.AtAlign Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...


  • Toronto, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

    Advance your career and make a difference in the lives of Ontarians with this opportunity in the Employment and Training Division. Employment and Training Consultants are at the forefront of a changing environment working with stakeholders and assisting clients who are entering and re-entering the labour market. NOTE: Occasional travel is required **OPS...

  • Manager, Training

    1 month ago


    Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The JobOur Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training...

  • F45 General Manager

    3 days ago


    Toronto, Canada F45 Training Stockyards Full time

    **Gym Manager Job Description** **Summary** **The general manager oversees membership sales, member experience, the safety and cleanliness of the gym and also making sure that the equipment and machines used are in excellent working condition. It is also the responsibility of the general manager to ensure all staff are following the guidelines of their...

  • Training Specialist

    20 hours ago


    Old Toronto, Canada Teva Pharmaceuticals Full time

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic...

  • Training Specialist

    19 hours ago


    Old Toronto, Canada Teva Pharmaceuticals Full time

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic...

  • Training Specialist

    2 days ago


    Old Toronto, Canada Teva Pharmaceuticals Full time

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic...

  • Training Specialist

    4 days ago


    Old Toronto, Canada Tevapharm Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and...

  • Training Specialist

    4 days ago


    Old Toronto, Canada Tevapharm Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and...

  • Training Specialist

    4 days ago


    Old Toronto, Canada Tevapharm Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and...

  • Manager in Training

    1 month ago


    Toronto, Canada Healthy Planet Full time

    Manager In Training **Responsibilities**- Ensure that the store is operating optimally and report to Operations Manager in Head Office should an issue arise- Freezers and coolers- - Cleanliness of the departments- - HVAC- - Plumbing- - ADT Security and Security Cameras- - Pest Control- - Maintain adequate inventory and stock based on monthly sales- Organize...