Fairmont Gold Manager

1 month ago

Vancouver, Canada AccorHotel Full time

**Company Description**
Company Description

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
**Why work at Fairmont Waterfront?**
- Deeply committed to sustainability and community
- More than 50% of leadership team including c-suite, are women
- Firm believers in diversity - we have colleagues from 60 countries
- Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, on-going diversity training for all colleagues, hotel level committee and representation
- Industry leading Leadership program and learning program through our Academies
- Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5500 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more
- One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experience. Salary range starting at $71,000
- _full-time and part-time status colleagues_

**Job Description** Summary of Responsibilities**:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

- Lead the Fairmont Gold team of Supervisors and Attendants to uphold service excellence across all areas, including check-in, concierge, food & beverage, and guest rooms.
- Drive performance toward key KPIs, including Fairmont Gold Revenue, ADR, Honor Bar Sales, Labor Management, EES, Voice of Guest, and LQA.
- Review Fairmont Gold reservations to ensure all guest requests are met and expectations exceeded.
- Create and implement new initiatives that enhance the guest experience, providing that extra touch guests expect from Fairmont Gold.
- Coordinate exclusive activations in the Fairmont Gold Lounge to create memorable experiences for our guests.
- Provide guests with clear, accurate, and timely information about attractions, dining options, special events, and other services.
- Address and resolve guest complaints promptly, following up to ensure satisfaction.
- Manage Fairmont Gold room inventory, including upgrades, upsells, out-of-order rooms, sell-outs, preventative maintenance, and special room projects.
- Build a strong working relationship with the Front Office and Housekeeping departments to sell and promote Fairmont Gold within the hotel.
- Collaborate with the Culinary Team to develop the Fairmont Gold Lounge menu, manage food costs, oversee ordering, and ensure presentation quality.
- Lead special projects related to the Fairmont Gold department.
- Monitor and address departmental deficiencies while ensuring adherence to safety and emergency protocols.
- Recruit, train, coach and guide all team members supporting the Fairmont Gold area to ensure consistent service delivery.
- Manage labor costs and departmental expenses, ensuring financial accountability.
- Assist in overseeing other areas of the Front Office as needed.
- Perform other duties as assigned.

**Qualifications** Qualifications**:

- A “hands on” leader with excellent organizational and time management skills.
- Proven ability to balance complimentary objectives, guest service, colleague engagement and profitability.
- Excellent organizational and written /verbal communications and interpersonal skills.
- A comprehension of hotel revenue management strategies and accounting processes.
- Ability to work a varied work schedule
- An operational knowledge and proficiency in Front Office systems - Property Manager, Alice, Royal Service Manager, Word, and Excel.
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
- Previous experience managing a large hotel department for 3+ years.
- A minimum of 2 years in a luxury hotel, with front office and concierge experience an asset.
- Diploma or Degree in Hospitality Management is an asset.
- Must be able to inspire a team to achieve the ultimate luxury experience.
- Must have a proven record of exceeding guest expectations and commitment to guest service.

**Physical Aspects (include but not limited to)**
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

**Our commitment to Diversity

  • Luxury Hotel Floor Manager

    1 week ago

    Vancouver, British Columbia, Canada AccorHotel Full time

    Overview of the Fairmont Gold Supervisor RoleWe are seeking an experienced and dedicated individual to join our team as a Fairmont Gold Supervisor at AccorHotel. As a key member of our team, you will play a vital role in ensuring exceptional guest experiences.Fairmont Hotel Vancouver is a registered heritage property operating since 1939, symbolizing...

  • Lead Engineering Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Skeena Gold + Silver Full time

    Seeking a Senior Project Engineer to lead multi-disciplinary engineering, procurement and construction activities in support of the Eskay Creek revitalization project.About Skeena Gold + SilverSkeena Gold + Silver is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current...

  • Area Revenue Manager, Fairmont Pacific Northwest Hotels

    5 months ago

    Vancouver, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Human Resources Internship Opportunity at Skeena Gold + Silver

    2 weeks ago

    Vancouver, British Columbia, Canada Skeena Gold + Silver Full time

    Skeena Gold + Silver is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. We are committed to leading the industry in reconciliation, diversity, and inclusion, working...

  • Document Control Lead

    2 weeks ago

    Vancouver, Canada Skeena Gold + Silver Full time

    About Skeena Gold + SilverSkeena Gold + Silver is a Canadian mining company focused on the revitalization of the high-grade Eskay Creek gold-silver mine in northwest British Columbia, Canada.

  • Manager, Social Responsibility

    6 months ago

    Vancouver, Canada Equinox Gold Corp Full time

    Equinox Gold is a growth-focused Canadian mining company with seven operating gold mines, commissioning underway at a new project, and a clear path to achieve more than one million ounces of annual gold production from a pipeline of development and expansion projects. **Responsibilities**: Reporting to the Vice President, External Affairs and Social...

  • Manager Permitting and Compliance

    6 months ago

    Vancouver, Canada Artemis Gold - Blackwater Project Full time

    Overview: Artemis Gold Inc., listed on the TSX Venture exchange, is a well-financed, growth-oriented gold development company with strong financial capacity aimed at creating shareholder value through the identification, acquisition and development of gold properties in mining friendly jurisdictions. Our current focus is construction of the Blackwater Mine...

  • Manager, Internal Audit

    6 months ago

    Vancouver, Canada Equinox Gold Corp Full time

    Equinox Gold is a Canadian mining company with seven operating gold mines and a clear plan to increase production by advancing a pipeline of growth projects. The Company is delivering on its growth and diversification strategy, rapidly growing from a single-asset developer to a multi-mine producer, and is advancing toward its vision of producing one million...

  • Guest Relations Manager

    1 month ago

    Vancouver, Canada AccorHotel Full time

    **Company Description** Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada...

  • Health, Safety

    6 months ago

    Vancouver, Canada Equinox Gold Corp Full time

    Equinox Gold is a growth-focused Canadian mining company with seven operating gold mines, commissioning underway at a new project, and a clear path to achieve more than one million ounces of annual gold production from a pipeline of development and expansion projects. Job Summary Reporting to the Director, Environmental Affairs, the primary responsibility...

  • Lobby Lounge Supervisor

    7 months ago

    Vancouver, Canada FAIRMONT Full time

    **Company Description** You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. **Job Description** Why work for Fairmont Pacific Rim?** - Be a part of a progressive hotel that embraces the...

  • Director, Financial Applications

    6 months ago

    Vancouver, Canada Equinox Gold Corp Full time

    Equinox Gold is a growth-focused Canadian mining company with seven operating gold mines, construction underway at a new project, and a clear path to achieve more than one million ounces of annual gold production from a pipeline of development and expansion projects. **Job description**: Reporting to the Vice President of Technology, the Director of...

  • Global Total Rewards Professional

    2 weeks ago

    Vancouver, British Columbia, Canada Eldorado Gold Full time

    About the Role:">This is a highly specialized position that requires strong analytical skills and attention to detail. The successful candidate will have a minimum of 5 years of experience in a compensation or total rewards role, with a background in human resources, finance, or a related field.">Key Responsibilities:">">Develop, implement, administer, and...

  • Total Rewards Specialist with Global Expertise

    2 weeks ago

    Vancouver, British Columbia, Canada Eldorado Gold Full time

    About the RoleWe are seeking a highly skilled Total Rewards Specialist to join our team at Eldorado Gold. As a key member of our Human Resources department, you will be responsible for providing expert support to our global operations.Job DescriptionCompany OverviewEldorado Gold is a leading mining company with a commitment to excellence and innovation. Our...

  • Document Control Specialist

    2 weeks ago

    Vancouver, Canada Skeena Gold + Silver Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Document Control Specialist to join our team at Skeena Gold + Silver in Vancouver, BC. This is an exciting opportunity for someone who enjoys working in a dynamic environment with a focus on document management.

  • Human Resources Assistant

    2 weeks ago

    Vancouver, British Columbia, Canada Skeena Gold + Silver Full time

    Skeena Gold + Silver is a Canadian mining company committed to leading the industry in reconciliation, diversity, and inclusion. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine.We are seeking a highly motivated Human Resources Assistant to join our dynamic team in Vancouver, British Columbia. As a key...

  • Civil Earthworks Project Lead

    2 weeks ago

    Vancouver, British Columbia, Canada Skeena Gold + Silver Full time

    Skeena Gold + Silver is a leading Canadian mining company focused on the revitalization of the Eskay Creek gold-silver mine in northwest British Columbia. We're committed to innovation, diversity, and inclusion, working closely with Indigenous partners to leverage their knowledge and respect for the land.Job Description:The Senior Civil Engineer - Civil...

  • Accounts Payable Specialist

    2 weeks ago

    Vancouver, Canada Artemis Gold - Blackwater Project Full time

    Overview: Artemis Gold Inc. is listed on the TSX Venture exchange and is a well-financed, growth-oriented gold development company with strong financials aimed at creating shareholder value through the identification, acquisition and development of gold properties in mining friendly jurisdictions. Our current focus is the construction of the Blackwater Mine...

  • Guest Relations Manager

    6 months ago

    Vancouver, Canada Accor Full time

    Company Description Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and...

  • Payroll Clerk

    2 weeks ago

    Vancouver, Canada Skeena Gold + Silver Full time

    Skeena Resources Limited is a Canadian exploration mining company, focused on working towards the restart of the past-producing Eskay Creek gold-silver mine with additional development projects in our portfolio, all located in Tahltan Territory in the Golden Triangle of northwest British Columbia, Canada. Eskay Creek was the highest-grade gold mine in the...