Lobby Lounge Supervisor

7 months ago

Vancouver, Canada FAIRMONT Full time

**Company Description**
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

**Job Description** Why work for Fairmont Pacific Rim?**
- Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
- A competitive rate of $30.55 per hour
- Complimentary meal through our Colleague Dining Program
- Travel reimbursement program for a TransLink monthly pass
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- An award-winning restaurant in a Food & Beverage division that promotes growth, cross-training and career development opportunities
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Career development opportunities with national and international promotion opportunities. The sky is your limit

**What you will be doing**:
Reporting to the Restaurant Managers, responsibilities and essential job functions include but are not limited to the following:

- Offer genuine sense of hospitality at each point of guest and team contact
- Leading the Restaurant team in all aspects of the department
- Act as role model where you consistently offer professional, friendly and engaging service and ensure FORBES 5 Star dining service standards are followed
- Must be able to think independently
- Have full knowledge of all offerings
- Ensure all restaurant information and tools are maintained at the highest level
- Take lead in handling all guest concerns, reacting quickly and professionally with the goal to bring around full resolution with guest satisfaction top of mind
- Create and maintain a positive company culture with aim to sustain an engaged, knowledgeable and enthusiastic team while building mutual trust, respect, and cooperation
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
- Ensure teamwork and effective communication between back of house and front of house
- Ensure restaurant closes are done properly and efficiently
- Ensure that all safety and sanitation policies are followed when handling food and beverage

**Qualifications** Your experience and skills include**:

- A passion for all things hospitality required
- The ability to be happy and welcoming, responsive and solution oriented is a must
- Must be able to demonstrate the ability to handle the pressures of providing excellent service in a fast paced atmosphere with genuine interest and passion for food, wine and crafted cocktails
- Previous Luxury hospitality experience required
- Food and Beverage experience in a high capacity role required
- Previous experience in a high volume restaurant preferred
- Experience with FORBES 5 Star is preferred
- Previous MICROS/Silverware experience preferred
- Excellent leadership, communication, organizational skills required
- Strong interpersonal and problem solving abilities required
- Highly responsible and reliable required
- Ability to work cohesively as part of a team required Ability to focus attention on guest needs, remaining calm and courteous at all times required

**Additional Information** Your team and working environment**:

- With a bar, dining room, and an outdoor terrace garden, Botanist is an offer filled with wonderment and charm. We're seeking talented, passionate and energetic people to join our team. If you love food, drink and engaging with people, we'd love to hear from you.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

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