Support Agent Commercial Operations

3 months ago

Montréal QC, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

**POSITION OVERVIEW**

**DUTIES AND RESPONSABILITIES**
- Ensure adequate follow-up of the complaints and perform the necessary research, internally and externally, to respond appropriately;
- Acquire good knowledge of the Air Inuit cargo tariff rules;
- Develop and maintain excellent communication with clients, employees and other departments within the company;
- Ensure that client expectations are met or exceeded;
- Perform any other duties required by the company.

**QUALIFICATIONS**
- High school diploma or equivalent;
- Good experience in customer service, cargo logistics and claims, preferably in the aviation industry;
- Spoken and written bilingualism: French / English is mandatory (Inuktitut an asset);
- Good knowledge of air cargo transportation rules and Transport Canada regulations;
- Excellent customer service and communication skills;
- Good time management skills and ability to work independently;
- Being familiar with the territory of Nunavik and the characteristics of the company are assets;
- Good knowledge of Microsoft Word, Excel and Outlook.

**EMPLOYMENT CONDITIONS**
- Regular work week (Monday to Friday)
- 37.5 h/week

**COMPENSATION**
- Compensation and benefits are determined in accordance with corporate policy.

**BENEFITS**

What we offer:

- An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
- A group insurance plan (life, medical, dental, short
- and long-term disability);
- A 3-week vacation allowance (6%);
- Company profit-sharing;
- Telemedicine program for employee and family members;
- Employee Assistance Program (EAP) for employee and family members;
- A retirement allowance program;
- A program of flight privileges and discounted travel with several airlines around the world;
- Various innovative recognition programs.

**APPLICATION**

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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