Service Desk

2 months ago

Winnipeg, Canada Manitoba Hydro Full time

**SERVICE DESK & MAINTENANCE PLANNER**

**Winnipeg, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

Under the direction of the Admin Contract Services Supervisor and Construction Project Management Supervisor you will be
responsible for implementing preventative maintenance schedules/work orders, plan and document commissioning and routine
equipment inspections. Ensures that all equipment requiring regular maintenance is properly scheduled within a computerized
preventive maintenance system. Assist in the management of service contractors and consultants including tendering, service
monitoring, site orientation and quality issues. Assist in developing and monitoring procedures in the operation and maintenance of
all types of building equipment.

**_ Responsibilities:_**
- Receive service/demand work requests from customers, conduct initial priority assessment and expedite high

priority/emergency responses. Notify Supervisor and Project Team when priority schedule is in jeopardy.
- Maintain and update the Computer Aided Facility Management (CAFM) databases to ensure corrective and preventative

maintenance tasks and demand work requests are properly issued, recorded, monitored, and updated in a timely manner.
- Demonstrated ability to comprehend, develop, expand, and implement extensive preventive and predictive maintenance

programs consistent with Reliability Centered Maintenance (RCM) principles.
- Contribute to the development and maintenance of procedures and processes required to effectively operate the Facilities

Management System.
- Assist in planning and scheduling preventative maintenance activities.
- Work with Project Coordination Team as required.
- Issue preventative and demand work orders to Coordination staff, contractors, and property managers including relaying
- relevant technical information or clarifying information as required.- Prepare monthly summary reports of demand and preventative work orders for each operational area.
- Assist staff in conducting analysis of service/demand work requests to identify repetitive breakdowns or failures of
- system/equipment.- Prepare purchase requisitions, service entries, visa and cheque payments for goods received and assist with the proper
- account allocation for the timely processing of service providers' invoices.- Maintain various filing systems for maintenance records, equipment data, correspondence, procedures, and manuals.
- You must be self-motivated and possess strong analytical, organizational, interpersonal and communication skills, and an

aptitude for customer service.

**_ Qualifications:_**
- Grade 12 education plus a related apprenticeship with a minimum of two-year facility related experience, having a strong

mechanical aptitude to satisfy all requirements of the position.
- Possessing a valid minimum third-Class Power Engineers Certificate of qualification will be considered an asset.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56685029-01
- Knowledge of, and experience with diesel back-up generators systems will be considered an asset.
- Knowledge of, and experience with, the development of computerized preventive maintenance programs.
- Plan and produce work orders and schedules for equipment requiring maintenance and provide work packages to work crews
- (creating GANTT charts & Maintenance Schedules).- Demonstrated knowledge and ability to work with various Building Management Systems (BMS) computer software such as

Niagara 4, Honeywell Excel Building Supervisor, Honeywell XBSI Integrated and Zone All Starcom Systems, General
Electric TLC Computerized Lighting Control Systems.
- Technical knowledge of heating, ventilation, air conditioning, plumbing, electrical services, fire systems, and general

knowledge of building envelopes and grounds maintenance.
- Experience in development of commissioning procedures, reading, interpreting, and verifying contract documents (drawings,

specifications, and submittals) required.
- Willing to update technical knowledge in keeping with changing technology and processes.
- Familiar with and adhere to Manitoba Hydro Safety Manual and other safety practices and procedures.
- related to building maintenance pro

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