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Service Desk Technician

4 months ago

Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

**What We Offer**:

- Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- EQ Care® - You and your family will have free access to speak with a doctor by phone or app from wherever you.
- Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.

**Service Desk Technician**

You are someone who “gets” IT. You’re frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people.

You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Google is your best friend.

This is a hands-on position. Reporting to the Manager - IT Client Experience, you’ll interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations.

You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well.
- Provide first and secondary-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
- Setup and maintain new computers, laptops, and mobile devices including all required hardware and software
- Provide help desk support for users for all hardware and software issues and requests
- Effectively communicate electronically and in person with computer users experiencing difficulties
- Work individually and in a team on IT projects, such as hardware or software upgrades
- Comfortable in using a ticketing system to log all support calls and requests
- Travel between proximity locations as required
- Assist in the purchase of PC's and PC components
- Identify, scan and clean infected desktop/laptop systems
- Document solutions to problems and recommend fundamental changes to system configurations to prevent recurrences
- Provide feedback on problematic trends and patterns in technical support to leadership
- 5+ years of Desktop support experience in a large-scale distributed environment.
- Fundamental knowledge of Windows (10/11), Active Directory, Microsoft Office, Azure, network protocols and telephony
- Experience with supporting IP and cloud-based phone systems
- General experience with Citrix, iOS, Android
- The ability to work in a fast paced, high volume, changing environment
- Demonstrated systematic, analytical approach to problem solving
- Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals
- Experience in a help desk environment
- Experience with manufacturing environments will be considered an asset
- Experience with Intune, Power Apps and PowerShell will be considered an asset
- Experience in building automation workflows in no code/low code environments such as Atlassian Jira to enhance operational efficiency will be considered an asset.
- Excellent customer service skills
- Good verbal and written communication skills
- Self-motivation and a team player attitude
- Should this excellent opportunity interest you, please submit your resume, including salary expectations.We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.