Service Desk Manager
3 weeks ago
Job Overview
We are seeking a highly skilled and experienced Service Desk Manager to join our team As a Service Desk Manager, you will be responsible for overseeing a team of technical support specialists and ensuring the smooth operation of our technical support services. This is a leadership role that requires excellent communication and problem-solving skills.
Roles and Responsibilities
- Supervise and provide guidance to a team of technical support specialists
- Monitor and prioritize incoming support requests
- Ensure timely resolution of technical issues
- Conduct regular performance evaluations and provide feedback to team members
- Develop and implement training programs to enhance the skills of the support team
- Collaborate with other departments to improve overall customer satisfaction
- Stay up-to-date with the latest technology trends and advancements
**Qualifications**:
- 3 year in Service Desk Manager or similar role
- Familiar understanding of ITIL v4
- Proven experience in a technical support role, preferably in a supervisory capacity
- Strong knowledge of VPN, Office, MacOS, ServiceNow, Software troubleshooting, Firewall, IT support, Operating systems, Jira
- Excellent communication and interpersonal skills
- Ability to effectively communicate technical information to non-technical users
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and meet deadlines
**Job Types**: Full-time, Permanent
**Salary**: From $70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Supplemental pay types:
- Bonus pay
Ability to Relocate:
- Winnipeg, MB R3H 0N5: Relocate before starting work (required)
Work Location: In person
Application deadline: 2024-03-15
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