Service Desk Analyst

2 weeks ago

Winnipeg, Canada University of Manitoba Full time

The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM’s impact is global.

Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of Manitoba’s Top Employers and one of Canada’s Best Diversity Employers. At the University of Manitoba, what inspires you can change everything.

**The opportunity**:
The Service Desk Analyst provides IT-related assistance to all University of Manitoba faculty, staff, retirees, and students. The incumbent is responsible for providing excellent customer technical service that is courteous and responsive in a client-facing environment. The individual will work with IST customers providing guidance, advice, and documentation to troubleshoot or resolve IT-related problems. The position will be required to schedule audiovisual booking requests. **We are looking to hire 3 positions, the requisition numbers are 26896, 26897, 29898 when look on our career site.**

**The qualifications and experience we’re looking for**:

- Bachelor's degree or Community College 2 - 3-year Diploma with related certificates in an IT discipline required.
- ITIL Foundations certificate preferred.
- One to two years of experience working on a Help Desk or Service Desk in an academic or administrative environment required.
- Must have experience using an ITSM tool to record and manage incidents and service requests.
- Experience working with an ACD phone system is preferred.
- An acceptable equivalent combination of education and experience may be considered.
- An acceptable equivalent combination of education and experience may be considered.
- Excellent oral and written communication skills required in dealing with all levels of staff and all levels of user knowledge required.
- Must have advanced knowledge of MS Window, MAC, iOS, Android, etc., operating systems required.
- Thorough knowledge of Microsoft Office Suite and similar business productivity tools required.
- Must have an excellent knowledge of web browsing software.
- Must have a strong knowledge of supporting and configuring mobile devices and tablets.
- Must be able to work quickly and calmly under pressure and have a good deal of patience.
- Must have excellent troubleshooting skills for the following: PC workstations, laptops, printers, fax machines, and scanners.
- Must have experience supporting clients using Active Directory and MS Exchange.
- Ability to provide support to staff and students in person and online regarding user issues with a variety of devices and screens required.
- Ability to manage varying workloads to analyze situations quickly and correctly under pressure required.
- Must be able to work individually and in a team environment.
- The ability to accurately type 30 words per minute required.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.
- The incumbent should be able to demonstrate a commitment to professional development pertinent to the field.
- Must be available to work occasional overtime, on-call shifts, and scheduled shifts at either campus.
- Shift work is scheduled: M-F 8:00 a.m. to 8:00 p.m. Must be available to work at both campuses.

**Why the University of Manitoba?**

Along with being one of Manitoba’s top employers, we are proud to provide a collaborative and enriching work environment. In addition to a strong compensation package with a competitive salary, the University provides an exceptional workplace that includes:

- Comprehensive group benefits and pension plan.
- Competitive vacation time.
- Employee and Family Assistance Program.
- A full spectrum of professional development opportunities.

**Closing Date: June 11, 2023**

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact 204-474-7195. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privac

  • Analyst- Service Desk

    4 weeks ago

    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...

  • Service Desk Analyst

    6 days ago

    Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • Service Desk Support

    2 weeks ago

    Winnipeg, MB, Canada TEEMA Full time

    Job Title:  Senior Service Desk Technician Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the contract. Service Desk Support Receive, record,...

  • Service Desk Technician

    1 week ago

    Winnipeg, Canada TEEMA Full time

    Job Title: Senior Service Desk Technician Job ID: 67542 Location: Winnipeg, Manitoba Overview: Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the...

  • Service Desk Technician

    2 weeks ago

    Winnipeg, MB, Canada TEEMA Full time

    Job Title:  Senior Service Desk Technician Job ID: 67542 Location: Winnipeg, Manitoba Overview: Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the...

  • IT Service Desk Intern

    4 weeks ago

    Winnipeg, Canada Parrish and Heimbecker Full time

    **IT Service Desk Intern** This is a paid summer intern position from May 2024 - September 2024. **Parrish & Heimbecker **:Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an IT Service Desk Intern for our Grain...

  • Information Technology Service Desk Lead

    1 month ago

    Winnipeg, Canada ThoughtStorm Inc Full time

    Manitoba Hydro requires the onsite and/or hybrid services of a full-time Service Desk Lead / Manager to manage the daily operations of the IT Service Desk and deliver the following: - Manage and ensure the Service Desk contractor is meeting the required performance objectives, including Service Level Management; perform contract management duties as...

  • Help Desk Technician

    7 days ago

    Winnipeg, Canada Evident IT Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...

  • 107 - Clinical Analyst

    7 days ago

    Winnipeg, Canada CancerCare Manitoba Full time

    **Clinical Analyst** **Clinical Cancer Information Management - MacCharles** **Permanent, Full-time (1.0 EFT)** **Competition# **107-23-7112501 **Job Summary**: - Provide administrative and technical user support in response to escalations from the service desk, - Provide tier 2 responses to incidents and problems escalated by the service desk including...

  • Front Desk Supervisor

    5 days ago

    Winnipeg, Canada Inn at the Forks Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • IT Service Desk Technician

    4 weeks ago

    Winnipeg, Canada Oxygen Technical Services Full time

    Oxygen Technical Services, a leading Managed Services Provider, is looking to add an IT Service Desk Technician - Tier 3 to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible. The...

  • Front Desk Agent

    4 weeks ago

    Winnipeg, Canada Park West Inn, Charleswood Full time

    Responsibilities include but are not limited to: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel...

  • Co-op Student

    4 weeks ago

    Winnipeg, Canada Royal Canadian Mint Full time

    **SUMMARY OF DUTIES**: To help the Mint’s Help Desk department with various support related tasks. This could include preparing new computers, relocating equipment between Ottawa locations, and handling day-to-day tasks and calls. **Requirements**: - Post secondary studies in computer science (3rd or 4th year) is an asset - Good knowledge of Windows...

  • Hotel Front Desk Supervisor

    5 days ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Front Desk Agent

    1 month ago

    Winnipeg, Canada Westmont Hospitality Group Full time

    **Night Auditor -** **Hilton Suites Winnipeg Airport** - Review Night Audit and Front Desk Logbooks. - Ensure 100% Guest Satisfaction; handle guest concerns with effective follow-up. - Run tapes for all postings and balance each department. - Review and balance all credit cards with the Trans-select machines and PMS. - Close batches for Restaurant, Lounge...

  • Hotel Front Desk Manager

    5 days ago

    Winnipeg, Canada Kothari Group Inc Full time

    **JOB SUMMARY**: **RESPONSIBILITIES** - **Staff Leadership**:_ - Supervise and train front desk staff. - Set performance expectations, provide regular feedback, and conduct performance evaluations. - Create a positive and motivated work environment, fostering teamwork and professional growth. - **Guest Services**:_ - Ensure exceptional guest service by...

  • Front Desk Supervisor

    3 weeks ago

    Winnipeg, Canada Altea Active Full time

    Altea Active’s Front of House Supervisors are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities,...

  • Service Associate

    4 weeks ago

    Winnipeg, Canada Seven Oaks General Hospital Full time

    **Requisition ID**: 330182 **Position Number**: 20058017 **Posting End Date**: Feb 2, 2023 **City**: Winnipeg **Site**: Seven Oaks General Hospital **Work Location**: Seven Oaks General Hospital **Department / Unit**: WI Membership Operations **Job Stream**: Non-Clinical **Union**: CUPE-2509(204) **Anticipated Start Date - End Date**: 02/03/2023 -...

  • Service Associate

    4 weeks ago

    Winnipeg, Canada Seven Oaks General Hospital Full time

    **Requisition ID**: 349596 **Position Number**: 20058412 **Posting End Date**: December 8, 2023 **City**: Winnipeg **Site**: Seven Oaks General Hospital **Department / Unit**: WI Membership Operations **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date - End Date**: 12/14/2023 - Indefinite **Reason for Term**:Other Leave **FTE**:...

  • Overnight Front Desk Attendant

    6 days ago

    Winnipeg, Canada Home First Winnipeg Inc. Full time

    **Overnight Front Desk Attendant** Home First Winnipeg is a non-profit organization that provides housing, meals and support services to individuals who have experienced chronic homelessness. We believe in a housing first approach that is, regardless of the challenges that people may face with addiction, mental health or other issues, each of us deserves a...