Customer Support Specialist

3 weeks ago


North York, Canada Novalink Marketing Inc Full time

As a **Customer Support Specialist**, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries in a timely, professional, and empathetic manner. Your role is essential to ensuring a positive customer experience by addressing concerns, answering questions, and guiding customers through product or service-related issues.

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer concerns, complaints, or technical issues in a patient and efficient manner, ensuring customer satisfaction.
- **Order Support**: Assist customers with order-related inquiries, including tracking, returns, exchanges, and product availability.
- **Product Knowledge**: Maintain a thorough understanding of company products and services to provide informed guidance and troubleshooting.
- **Documentation**: Accurately document customer interactions and feedback in our CRM system, ensuring that all necessary information is recorded for future reference.
- **Collaboration**: Work closely with other departments, including technical support and logistics, to ensure that customer issues are resolved promptly and thoroughly.
- **Continuous Improvement**: Suggest process improvements to enhance the customer experience, based on feedback and observations.
- **Escalation Management**: Identify and escalate complex or unresolved issues to appropriate teams for further assistance.

Pay: $50,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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