Raven Cafe Lead Hand

3 months ago

Courtenay, Canada Mount Washington Pacific, ULC Full time

**POSITION**: Raven Café Lead Hand

**REPORTS TO**: Assistant Manager/Indoor Ops Supervisor, Nordic Operations

**LOCATION**: Raven Lodge

**STATUS**:Full-time seasonal

**Primary Objectives**:
The Raven Café hosts guests for breakfast, lunch, coffees, snacks and après daily. We are a licensed facility and hold our fondue portion of the Snowshoe Fondue tours in the Raven Café. The Raven Café Front of House staff are one of the first points of contact between the guest and our Nordic Operation. The Lead Hand helps to manage and organize this small team on a daily basis. Duties include taking orders from guests, making specialty coffee and alcoholic drinks, running food and bussing tables as well as cash handling and balancing, managing staff daily tip out, completing product restocking and ordering and managing staff schedules to achieve daily budgeted targets and meet business volumes. All Raven Café staff must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort and its products. The Lead Hand, Rave Cafe is expected to adhere to the policies and procedures of the Nordic Centre and Mount Washington Alpine Resort at all times and train/lead other staff to do so.

**Responsibilities**:
**Specific**:

- Assist in training new employees, ensuring they have all the tools they need to be able to provide exceptional customer service.
- Assist in the daily supervision of Raven Café Baristas with assistance from the Supervisor.
- Maintain effective communication with the back of house staff.
- Function as an on-floor point of contact for all frontline staff café staff
- Delegate and/or perform general janitorial duties as needed.
- Daily/weekly ordering of products from the main alpine lodge
- Managing staff tip outs
- Take and relay food and beverage orders.
- Create specialty coffees and pastries.
- Serve food and beverages to guests.
- Ensure guest satisfaction.
- Provide food and beverage product knowledge.
- Use proper serving techniques.
- Operate assigned POS system and perform daily cash procedures ensuring accuracy at all times.
- Complete daily tasks such as restocking, cleaning, general maintenance, etc.
- General knowledge of the resort (i.e. Biathlon Range, Tube Park, Alpine area, etc).
- Flexibility working in other areas of the Nordic operation if and when needed.
- Ensure the safety and security of the Raven Lodge by adhering to set safety rules and regulations.

**Expectations**:

- Previous food and beverage experience is an asset.
- Serving It Right is mandatory.
- Food Safe is an asset
- Excellent communication skills required.
- Professional appearance and attitude.
- Cash handling experience an asset.
- Excellent time management skills required.
- Knowledge of health and safety regulations is required
- POS experience and Workplace Hazardous Materials Information System (WHIMS) are assets.
- Perform additional duties such as assisting in the Retail, Rental and Outdoor Operations areas as required.

**To Apply**:

  • Raven Cafe Server/barista

    2 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mount Washington Alpine Resort **Employment Type**: Seasonal Full Time and Part Time **Reports to**: **Your Opportunity**: Do you have a flair for customer service, great people skills, enjoy being busy, and love to have fun while getting paid for it? Come join the team at the Nordic Raven Cafe! We are hiring PT/FT baristas for the Raven Cafe...

  • Nordic Cashier

    7 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Raven Cashier **REPORTS TO**: Supervisor, Indoor Operations **LOCATION**: Raven Lodge **STATUS**:Full & Part Time positions available **Primary Objectives**: The Raven Cashier is the first point of contact between Nordic Retail, Rentals, Lessons, Tours and the guest. Duties include selling Nordic tickets, rentals, merchandise, lessons and...

  • Nordic Indoor Operations Lead Hand

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**:Lead Hand, Indoor Operations **REPORTS TO**:Supervisor, Indoor Operations **LOCATION**:Nordic Centre at Mt. Washington Alpine Resort **YOUR OPPORTUNITY** Are you a people leader with experience in guest service? Come join our team! As a Lead Hand in our Nordic Indoor Operations, you will assist with the daily operations of our winter-loving...

  • Nordic Outdoor Ops

    6 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Nordic Outdoor Operations Staff **REPORTS TO**: Supervisor, Outdoor Operations **LOCATION**: Raven Lodge **STATUS**:Full-time & Part-time positions available **Primary Objectives**: Duties include assisting with all outdoor operational responsibilities such as trail maintenance, signage, guiding, ticket checking and toboggan area...

  • Nordic Indoor Operations Lead Hand

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Lead Hand, Indoor Operations **REPORTS TO**: Supervisor, Indoor Operations **LOCATION**: Nordic Centre at Mt. Washington Alpine Resort **PRIMARY OBJECTIVES**: Delegate daily staff assignments, attend departmental meetings, assist in training. Enforce all rules, regulations and policies of Mount Washington Alpine Resort and assist with the...

  • Nordic Supervisor, Indoor Operations

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Supervisor, Indoor Operations **REPORTS TO**: Manager, Nordic Operations **LOCATION**: Nordic Centre at Mt. Washington Alpine Resort **PRIMARY OBJECTIVES**: Delegate daily staff assignments, attend departmental meetings, assist in training and liaise between the Raven Retail, Rental and Outdoor Operations areas. Enforce all rules,...

  • Nordic Supervisor, Indoor Operations

    3 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Supervisor, Indoor Operations **REPORTS TO**: Assistant Manager, Nordic Operations & Senior Manager Nordic, Retail, Summer Ops **LOCATION**: Nordic Centre at Mt. Washington Alpine Resort **PRIMARY OBJECTIVES**: Delegate daily staff assignments, attend departmental meetings, assist in training and liaise between the Raven Retail, Rental and...

  • Park Crew Lead Hand

    4 days ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**:Terrain Park Lead Hand **DEPARTMENT**: Terrain Park **REPORTS TO**: Terrain Park Supervisor **COMPENSATION**:$17.65 - $19.75 **START DATE**:December 6, 2024 **WORKING HOURS**: **Full-time, seasonal** position requiring flexibility in scheduling, including early morning hours. The role includes the expectation to work **weekends and...

  • Ziptour Lead Hand

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Lead Hand, ZipTour Operations **REPORTS TO**: Supervisor, ZipTour Operations **LOCATION**: Mount Washington ZipTour Centre **WHY THE ZIPTOUR AT MT. WASHINGTON ALPINE RESORT?** We are seeking an enthusiastic, hard-working, and reliable individual to join our team as Supervisor, ZipTour Operations. We bring adventure and awareness of the...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading the kitchen and ensuring the highest quality of food is served to our customers.Responsibilities:Prepare and cook complete meals or individual dishes and foodsInspect...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading the kitchen and ensuring the highest quality of food is served to our customers.Responsibilities:Prepare and cook complete meals or individual dishes and foodsInspect...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring that our guests receive exceptional dining experiences.Responsibilities:Menu Planning and Execution: Develop and implement menus that...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring that our guests receive exceptional dining experiences.Responsibilities:Menu Planning and Execution: Develop and implement menus that...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring that our guests receive exceptional dining experiences.Responsibilities:Menu Planning and Execution: Develop and implement menus that...

  • Executive Chef

    1 month ago

    Courtenay, British Columbia, Canada Airpark Beachwood Cafe Full time

    Job Title: Executive ChefWe are seeking an experienced Executive Chef to join our team at Airpark Beachwood Cafe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring that our guests receive exceptional dining experiences.Responsibilities:Menu Planning and Execution: Develop and implement menus that...

  • Cooks (Qualicum Beach)

    2 months ago

    Courtenay, Canada Qualicum Beach Cafe Full time

    **Who we are**: Welcome to the Qualicum Beach Cafe, a true west coast hospitality experience with an ocean view! We are a growing company and excited to be in one of the most spectacular restaurant locations on Vancouver Island. We are an upscale casual restaurant that focuses on seafood with a hint of Italian influence. Our culinary team offers the highest...

  • Seasonal Server

    5 months ago

    Courtenay, Canada Nanoose Bay Cafe Full time

    **Who we are**: Welcome to the Qualicum Beach Cafe, a true west coast hospitality experience with a stunning marina ocean view! We are a growing company and excited to be in one of the most spectacular restaurant locations on Vancouver Island. We are an upscale casual restaurant that focuses on seafood with a hint of Italian influence. We have an extensive...

  • Trail Crew Lead Hand

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **DEPARTMENT & POSITION**:Lead-Hand** - **Mt Bike Trail Crew **STATUS**:Full time, seasonal **REPORTS TO**:Trail Crew Supervisor **WORKING HOURS**:Seasonal operation hours **Your Opportunity**: Trail Crew members are responsible for all Mountain Bike trails, providing guests with the best trails Mount Washington has to offer. Trail Crew members must be...

  • Sales & Customer Service Lead Hand

    2 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION: REC Sales Lead Hand**: **REPORTS TO**:Sales Supervisor, Sales Assistant Supervisors, Snow School Manager **LOCATION**:Rossignol Experience Centre (REC), Bradley Building **YOUR OPPORTUNITY**: **RESPONSIBILITIES**: - Function as an on-floor point of contact for all Reservations Agents, assisting with questions and guest or program-related...

  • Sales & Customer Service Lead Hand

    5 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION: REC Sales Lead Hand**: **REPORTS TO**:Sales Supervisor, Sales Assistant Supervisors, Snow School Manager **LOCATION**:Rossignol Experience Centre (REC), Bradley Building **YOUR OPPORTUNITY**: **RESPONSIBILITIES**: - Function as an on-floor point of contact for all Reservations Agents, assisting with questions and guest or program-related...