Raven Cafe Lead Hand

4 months ago

Courtenay, Canada Mount Washington Pacific, ULC Full time

**POSITION**: Raven Café Lead Hand

**REPORTS TO**: Assistant Manager/Indoor Ops Supervisor, Nordic Operations

**LOCATION**: Raven Lodge

**STATUS**:Full-time seasonal

**Primary Objectives**:
The Raven Café hosts guests for breakfast, lunch, coffees, snacks and après daily. We are a licensed facility and hold our fondue portion of the Snowshoe Fondue tours in the Raven Café. The Raven Café Front of House staff are one of the first points of contact between the guest and our Nordic Operation. The Lead Hand helps to manage and organize this small team on a daily basis. Duties include taking orders from guests, making specialty coffee and alcoholic drinks, running food and bussing tables as well as cash handling and balancing, managing staff daily tip out, completing product restocking and ordering and managing staff schedules to achieve daily budgeted targets and meet business volumes. All Raven Café staff must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort and its products. The Lead Hand, Rave Cafe is expected to adhere to the policies and procedures of the Nordic Centre and Mount Washington Alpine Resort at all times and train/lead other staff to do so.

**Responsibilities**:
**Specific**:

- Assist in training new employees, ensuring they have all the tools they need to be able to provide exceptional customer service.
- Assist in the daily supervision of Raven Café Baristas with assistance from the Supervisor.
- Maintain effective communication with the back of house staff.
- Function as an on-floor point of contact for all frontline staff café staff
- Delegate and/or perform general janitorial duties as needed.
- Daily/weekly ordering of products from the main alpine lodge
- Managing staff tip outs
- Take and relay food and beverage orders.
- Create specialty coffees and pastries.
- Serve food and beverages to guests.
- Ensure guest satisfaction.
- Provide food and beverage product knowledge.
- Use proper serving techniques.
- Operate assigned POS system and perform daily cash procedures ensuring accuracy at all times.
- Complete daily tasks such as restocking, cleaning, general maintenance, etc.
- General knowledge of the resort (i.e. Biathlon Range, Tube Park, Alpine area, etc).
- Flexibility working in other areas of the Nordic operation if and when needed.
- Ensure the safety and security of the Raven Lodge by adhering to set safety rules and regulations.

**Expectations**:

- Previous food and beverage experience is an asset.
- Serving It Right is mandatory.
- Food Safe is an asset
- Excellent communication skills required.
- Professional appearance and attitude.
- Cash handling experience an asset.
- Excellent time management skills required.
- Knowledge of health and safety regulations is required
- POS experience and Workplace Hazardous Materials Information System (WHIMS) are assets.
- Perform additional duties such as assisting in the Retail, Rental and Outdoor Operations areas as required.

**To Apply**:

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