IT Operations Specialist

6 days ago


Woodbridge, Canada 407 ETR Full time

Position Summary:
The IT Operations team is a team of highly-valued professionals recognized for both their business focused mindsets and dedication to seamless 24x7 execution of technology systems. They are integral in delivering reliable IT systems and automated business processes.
Each team member effectively combines their functional business knowledge with the use of monitoring tools and triaging/troubleshooting techniques to ensure process and system reliability targets are met and downtime is mínimal. They have the ability to communicate the value of these services effectively, advocate for them with internal and external parties, and ensure that desired outcomes are achieved.
The IT Operations Specialist is passionate about system and process monitoring, and strives to continually improve the ways we safeguard the integrity of our systems and the business processes they support.
Direct Relationships:

- Service Desk Specialists
- Application Support Analysts
- Configuration Management

Position Responsibilities
- Monitor real-time and batch related process execution to ensure processes are completed within established timelines
- Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes
- Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps
- Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution
- Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
- Coordinate internal 407 IT teams to address systems related issues in an efficient and collaborative manner
- Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools
- Verify the completeness and integrity of incident updates and solutions provided by third party support partners
- Recommend approaches or changes to streamline operational monitoring to improve coverage and efficiency
- Create and distribute operational reporting to provide operational transparency
- Actively participate in the Change Management process including acting as a single point of contact during implementations, deployment validation and support handover
- Promote a consistent delivery of operational services by demonstrating a commitment to knowledge centered support principles

Profile
- Willing to take a business focused, holistic approach to delivering operations
- A self-starter with the creativity to solve problems independently
- Confident individual with the ability to collaborate with agile delivery and shared services teams
- Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
- Excellent communication skills (written and verbal)
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

Professional Experience and Education
- 2+ years working experience with ServiceNow or comparable IT Service Management toolsets
- 2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
- 2+ years working knowledge of both real-time and batch transaction process monitoring and issue response
- 3+ years practical experience with Operations and Monitoring practices
- 2+ years practical experience using batch scheduling tools such as Tivoli Workload Scheduler (TWS)
- 1+ years practical experience with Salesforce
- 1+ years practical experience with SAP
- Experience working in a 24x7 environment with a hybrid support model
- Experience with the incident and problem management lifecycles
- Familiar with operational monitoring technologies and trends
- Familiar with Knowledge Centered Service principles
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.



  • Woodbridge, Canada REV Capital Full time

    Role: Revenue Operations Specialist Type: Contract - Full-time, Perm. Location: Woodbridge, ON **Revenue Operations Specialist**: Meritus/REV Capital is looking for a Revenue Operations Analyst to join our growing team! The Revenue Operations Analyst will play a critical role in optimizing our Salesforce platform and enhancing our revenue operations to...


  • Woodbridge, Canada REV Capital Full time

    Role: In-Office Growth Operations Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **In-Office Growth Operations Specialist** **About Meritus Capital**: Meritus Capital provides invoice factoring and payroll funding solutions for companies ranging from startup to those that are billing more than 200MM in annual revenue. Specializing in...


  • Woodbridge, Canada Sporting Life Inc Full time

    **Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: The HR Operations Specialist will play a pivotal role in supporting various HR projects, including but not limited to HCM optimization and business process changes, act as a payroll backup, and support our Human Resources Business Partners. The HR Operations Specialist will require a strong understanding of HR principles, excellent project...


  • Woodbridge, Ontario, Canada Skanna Security & Investigations Inc. Full time

    Job Description:We are seeking a skilled and detail-oriented Warehouse Operations Specialist to join our team. As an Auditor, you will play a crucial role in ensuring the accuracy of outgoing orders and maintaining the highest level of quality control.Key Responsibilities:Audit random shipments to verify their accuracy and completenessDocument errors in our...


  • Woodbridge, Ontario, Canada Abraar Lalva Full time

    Job OverviewWe are seeking a highly skilled Owner Operator Tractor Specialist to join our dedicated team at Abraar Lalva. In this role, you will be responsible for operating tractors on 10 routes, Monday to Friday, and contributing to the success of our organization.If you are a motivated and experienced professional looking for a stable work environment, we...


  • Woodbridge, Canada Fedex Canada Full time

    **Minimum Education** - Bachelor’s degree in Business or related field required. In addition to minimum experience, high school or GED and four (4) years’ experience in an analytical role, FedEx District Preload Ops Specialist or FedEx District Operations Engineering Specialist position is accepted in lieu of degree. **Minimum Experience** - Two (2)...


  • Woodbridge, Canada Fedex Canada Full time

    **Minimum Education** - Bachelor’s degree in Business or related field required. In addition to minimum experience, high school or GED and four (4) years’ experience in an analytical role, FedEx District Preload Ops Specialist or FedEx District Operations Engineering Specialist position is accepted in lieu of degree. **Minimum Experience** - Two (2)...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: The HR Operations Specialist will play a pivotal role in supporting various HR projects, including but not limited to HCM optimization, business process changes, and providing support to our Human Resources Business Partners. The HR Operations Specialist will require a strong understanding of HR principles, excellent project management...


  • Woodbridge, Canada REV Capital Full time

    Role: Application Support Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Application Support Specialist** REV Capital is looking for an Application Support Specialist to join our growing team! The Application Support Specialist will offer software and hardware tech support to the REV Capital team. The Application Support Specialist...


  • Woodbridge, Canada 407 ETR Full time

    Duties and Responsibilities: - Monitor real-time and batch related process execution to ensure processes are completed within established timelines - Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes - Participate in manual verification of business processes outcomes where...


  • Woodbridge, Ontario, Canada Mardel 3PL Full time

    We are seeking a skilled Material Handling Specialist to join our team at Mardel 3PL.Key Responsibilities:Operate a forklift in a safe and efficient mannerReceive, put-away, replenish, and offload trailersPerform various warehouse duties, including shipping and receivingRequirements:Forklift License (Reach)Experience operating a forklift with reach...


  • Woodbridge, Canada REV Capital Full time

    Role: Accounts Receivable Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Accounts Receivable Specialist** REV Capital is looking for an Accounts Receivable Specialist to join our growing team! The Accounts Receivable Specialist will be required to effectively manage AR portfolios within REV's policies and procedures while...


  • Woodbridge, Canada REV Capital Full time

    Role: Accounts Receivable Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Accounts Receivable Specialist** REV Capital is looking for an Accounts Receivable Specialist to join our growing team! The Accounts Receivable Specialist will be required to effectively manage AR portfolios within REV's policies and procedures while...


  • Woodbridge, Ontario, Canada HR770 Full time

    Job Description:We are seeking a reliable Freight Delivery Specialist to join our team at HR770. The ideal candidate will have a valid CVOR and insurance, with experience operating a Box Truck 24f.Key Responsibilities:Deliver freight loads safely and efficientlyOperate a Box Truck 24f with tailgateRequirements:Valid CVOR and insuranceExperience operating a...


  • Woodbridge, Canada Ozery Family Bakery Full time

    The Logistics Specialist reports to the Chief Financial Officer and is responsible for planning arranging and supervising logistics of the company to ensure that products are delivered to the intended destination within the specified timeframe and within budget. **Duties & responsibilities**: - Manage day-to-day activities related to coordinating and...


  • Woodbridge, Canada JELD-WEN, inc Full time

    **OUR COMPANY** JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows...


  • Woodbridge, Canada Roy Foss Woodbridge Full time

    **Customer Care Specialist** The Roy Foss Automotive Group operates two of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships. Over the past 60 years, we’ve built our reputation on service excellence and customer-centric innovation. We owe our consistent, top-ranked performance in sales, service, and parts to our progressive, team-oriented...

  • Accounting Specialist

    4 months ago


    Woodbridge, Canada Nova Pack Ltd. Full time

    **Are you looking for an opportunity to help you grow and advance your professional skills?** We are currently recruiting for an Accounting Specialist for our Stone Ridge location in Vaughan. **About Nova Pack**: Nova Pack is a third-party contract packing (co-pack), re-packaging and assembly supplier-partner supporting CPG, Healthcare, OTC, Pharma, Medical...


  • Woodbridge, Ontario, Canada Magna International Full time

    About the RoleWe are seeking a skilled Rolling Mill Production Specialist to join our team at Magna Exteriors in Woodbridge. As a key member of our production team, you will be responsible for ensuring the smooth operation of our rolling mill equipment.