Officer IT Workplace Management

5 months ago

Edmonton, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The role of Officer IT Workplace Management is to ensure that business in a particular geographical territory have appropriate and timely accesses to I&T products and services. The Officer IT Workplace Management will act as a liaison between IT and the business to communicate and assess impacts on the business. For example, planned events within IT Infrastructures and Applications that have the potential of affecting business processes, and unplanned events such as major technology incidents that are causing outages and degradation of IT service. The Officer IT Workplace Management will also participate in the delivery of I&T projects by ensuring a proper integration of solutions and provide end users with support and guidance to I&T product and services.

**Main Responsibilities**

**Business Relationship Management**
- Identifies, addresses and tracks customer issues and escalate the business impact of major technology incidents
- Ensure communication, planning and logistic for upcoming IT events; maintenance windows, planned outages and changes in equipment and software
- Manage within the regional territory the IT portion of major facility and employee relocations or major hardware and software deployments
- Supervise the delivery of IT projects by ensuring a proper integration of solutions and provide end users with support and guidance to related IT products and services
- Oversee distribution of I&T assets
- Support the business in the development of their business resumption recovery plans and ensure definition of the IT portion of the business resumption recovery plans
- Coordinate team meetings and internal IT sessions
- Supervise local tours in the region
- Manage business expectations

**Education/Certification/Designation**
- Bachelor's degree in computer science or equivalent work experience

**General Skills/Knowledge**
- Excellent understanding of IT infrastructure components and relationships
- Technical understanding of IT ecosystems, particularly for large companies
- Excellent business understanding (rail operations, multimodal logistics, train operations and track and engineering functions) and the relationship they have with existing IT services
- Excellent customer service skills
- Ability to plan and organize work and processes; ability to direct multiple projects and meet deadlines
- Highly autonomous with strong organizational skills
- Adapts rapidly to changing circumstances and effectively manage stress levels
- Ability to network across the organization and build positive customer relationships
- Excellent verbal/written communication and interpersonal skills required. Including the ability to provide written and verbal instructions.
- Good understanding of Windows operating systems
- Good understanding of IP switches/routers, networking concepts and Telecom services
- Excellent computer skills with an overall understanding of MS Office, O365, Microsoft eco system, etc
- ITIL framework knowledge of key Operations processes
- Strong decision-making skills
- Very good prioritization capabilities

**Experience**
- Minimum 5-7 years overall IT work experience
- IT Services experience in a railroad environment or a transportation logistics company

***

**Assets**
- Knowledge of railroad operations
- Knowledge of ITSM tools (ServiceNow)
- ITIL certifications

**Working Conditions**
- This role will require physical presence in Edmonton.
- The job function will require on call duties outside business hours
- Work performed in a combination of office environment, outdoors in varying weather conditions and requires adherence to safety policies and procedures.

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, pro

  • Workplace Facilities Manager

    3 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Job DescriptionAs a Workplace Facilities Manager at Arcadis, you will be responsible for providing a comprehensive Workplace Facilities Management service, including providing high-quality customer service and technical support to all users of the Edmonton Arcadis office. You will understand and use relevant Facilities Management procedures and processes to...

  • Workplace Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Workplace Coordinator Job DescriptionArcadis is seeking a skilled Workplace Coordinator to provide comprehensive facilities management services for our Edmonton office. As a key member of our team, you will be responsible for delivering high-quality customer service and technical support to our users.Key Responsibilities:Provide a comprehensive Workplace...

  • Workplace Coordinator

    4 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Workplace Coordinator to join our team at Arcadis. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and technical support to our office users.Key ResponsibilitiesProvide high-quality customer service and technical support to all...

  • Workplace Coordinator

    4 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Workplace Coordinator to join our team at Arcadis. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and technical support to our office users.Key ResponsibilitiesProvide high-quality customer service and technical support to all...

  • Office Manager

    1 month ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key...

  • Office Manager

    1 month ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key...

  • Workplace Coordinator

    1 month ago

    Edmonton, Alberta, Canada IBI Group Full time

    Job DescriptionWorkplace CoordinatorProvide a comprehensive Workplace Facilities Management service, including high-quality customer service and technical support provision to all users of the Edmonton Arcadis office. Utilize relevant Facilities Management procedures and processes to ensure consistency and compliance. Maintain office operations by receiving...

  • Workplace Coordinator

    1 month ago

    Edmonton, Alberta, Canada IBI Group Full time

    Job DescriptionWorkplace CoordinatorProvide a comprehensive Workplace Facilities Management service, including high-quality customer service and technical support provision to all users of the Edmonton Arcadis office. Utilize relevant Facilities Management procedures and processes to ensure consistency and compliance. Maintain office operations by receiving...

  • Workplace Coordinator

    3 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Workplace Coordinator Job DescriptionArcadis is seeking a skilled Workplace Coordinator to provide comprehensive facilities management services for our Edmonton office. As a key member of our team, you will be responsible for delivering high-quality customer service and technical support to all office users.Key Responsibilities:Provide facilities management...

  • Workplace Coordinator

    5 months ago

    Edmonton, Canada IBI Group Full time

    Workplace Coordinator Contract Company Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many...

  • Workplace Coordinator

    5 months ago

    Edmonton, Canada Jobber Full time

    **Do you have a passion for building a positive work environment?**: Then Jobber might be the place for you! We're looking for a **Workplace Coordinator **to join our People Team at our office in **Edmonton, AB.** Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters,...

  • Office Manager

    5 months ago

    Edmonton, Canada Blueprint Condominium Management Full time

    **Join Our Journey: Elevate Office Management at Blueprint Condominium Management** **Company Overview**: At Blueprint Condominium Management, we're not just changing the game - we're rewriting the rulebook. Our dedication to innovation, collaboration, and growth sets us apart in the world of property management. Be part of our revolution and help redefine...

  • Workplace Investigator

    1 month ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50704** As a Workplace Investigator, you play an essential role in understanding workplace concerns and complaints. Reporting to the Senior Lead, Workplace Investigator, you are a member of the labour relations team for the City of Edmonton, assisting leaders and employees function effectively in their workplaces. In this role, you are a...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for managing the day-to-day operations of the office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Manage and...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for managing the day-to-day operations of the office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Manage and...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Review and...

  • Office Manager

    4 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Patrack Au Realty & Management. The successful candidate will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Review and...

  • Office Manager

    3 weeks ago

    Edmonton, Alberta, Canada Patrack Au Realty & Management Full time

    Job Title: Office ManagerWe are seeking a highly organized and reliable Office Manager to join our team at Patrack Au Realty & Management.Key Responsibilities:Review and evaluate new administrative procedures to ensure efficiency and effectiveness.Delegate work to office support staff and establish work priorities to ensure procedures are followed and...