Officer IT Workplace Management

6 months ago

Edmonton, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The role of Officer IT Workplace Management is to ensure that business in a particular geographical territory have appropriate and timely accesses to I&T products and services. The Officer IT Workplace Management will act as a liaison between IT and the business to communicate and assess impacts on the business. For example, planned events within IT Infrastructures and Applications that have the potential of affecting business processes, and unplanned events such as major technology incidents that are causing outages and degradation of IT service. The Officer IT Workplace Management will also participate in the delivery of I&T projects by ensuring a proper integration of solutions and provide end users with support and guidance to I&T product and services.

**Main Responsibilities**

**Business Relationship Management**
- Identifies, addresses and tracks customer issues and escalate the business impact of major technology incidents
- Ensure communication, planning and logistic for upcoming IT events; maintenance windows, planned outages and changes in equipment and software
- Manage within the regional territory the IT portion of major facility and employee relocations or major hardware and software deployments
- Supervise the delivery of IT projects by ensuring a proper integration of solutions and provide end users with support and guidance to related IT products and services
- Oversee distribution of I&T assets
- Support the business in the development of their business resumption recovery plans and ensure definition of the IT portion of the business resumption recovery plans
- Coordinate team meetings and internal IT sessions
- Supervise local tours in the region
- Manage business expectations

**Education/Certification/Designation**
- Bachelor's degree in computer science or equivalent work experience

**General Skills/Knowledge**
- Excellent understanding of IT infrastructure components and relationships
- Technical understanding of IT ecosystems, particularly for large companies
- Excellent business understanding (rail operations, multimodal logistics, train operations and track and engineering functions) and the relationship they have with existing IT services
- Excellent customer service skills
- Ability to plan and organize work and processes; ability to direct multiple projects and meet deadlines
- Highly autonomous with strong organizational skills
- Adapts rapidly to changing circumstances and effectively manage stress levels
- Ability to network across the organization and build positive customer relationships
- Excellent verbal/written communication and interpersonal skills required. Including the ability to provide written and verbal instructions.
- Good understanding of Windows operating systems
- Good understanding of IP switches/routers, networking concepts and Telecom services
- Excellent computer skills with an overall understanding of MS Office, O365, Microsoft eco system, etc
- ITIL framework knowledge of key Operations processes
- Strong decision-making skills
- Very good prioritization capabilities

**Experience**
- Minimum 5-7 years overall IT work experience
- IT Services experience in a railroad environment or a transportation logistics company

***

**Assets**
- Knowledge of railroad operations
- Knowledge of ITSM tools (ServiceNow)
- ITIL certifications

**Working Conditions**
- This role will require physical presence in Edmonton.
- The job function will require on call duties outside business hours
- Work performed in a combination of office environment, outdoors in varying weather conditions and requires adherence to safety policies and procedures.

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, pro

  • Workplace Coordinator

    7 months ago

    Edmonton, Canada IBI Group Full time

    Workplace Coordinator Contract Company Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many...

  • Workplace Operations Specialist

    4 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    Company OverviewArcadis is a global leader in delivering sustainable design, engineering, and consultancy solutions for natural and built assets.Job DescriptionWe are seeking a highly skilled Workplace Operations Specialist to provide comprehensive facilities management services for our Edmonton office. The successful candidate will be responsible for...

  • Workplace Coordinator

    7 months ago

    Edmonton, Canada Jobber Full time

    **Do you have a passion for building a positive work environment?**: Then Jobber might be the place for you! We're looking for a **Workplace Coordinator **to join our People Team at our office in **Edmonton, AB.** Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters,...

  • Office Manager

    6 months ago

    Edmonton, Canada Blueprint Condominium Management Full time

    **Join Our Journey: Elevate Office Management at Blueprint Condominium Management** **Company Overview**: At Blueprint Condominium Management, we're not just changing the game - we're rewriting the rulebook. Our dedication to innovation, collaboration, and growth sets us apart in the world of property management. Be part of our revolution and help redefine...

  • Workplace Coordinator Lead

    4 weeks ago

    Edmonton, Alberta, Canada IBI Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Workplace Coordinator Lead to join our team at Arcadis. As a key member of our facilities management team, you will be responsible for providing exceptional customer service, managing office operations, and ensuring the smooth day-to-day functioning of our Edmonton office.Key...

  • Workplace Investigator

    3 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50704** As a Workplace Investigator, you play an essential role in understanding workplace concerns and complaints. Reporting to the Senior Lead, Workplace Investigator, you are a member of the labour relations team for the City of Edmonton, assisting leaders and employees function effectively in their workplaces. In this role, you are a...

  • Manager, Workplace Accessibility and Inclusion

    6 months ago

    Edmonton, Canada NORQUEST COLLEGE Full time

    **Job Description**: **Manager Workplace Accessibility and Inclusion Centre** **Faculty of Research and Academic Innovation** At the Workplace Accessibility and Inclusion Centre (WAIC), we provide customized consulting and contract services to employers across Canada seeking to hire, retain, and support neurodiverse employees and employees with...

  • Office Manager

    4 months ago

    Edmonton, Canada Patrack Au Realty & Management Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Co-ordinate and plan...

  • office manager

    4 months ago

    Edmonton, Canada Patrack Au Realty & Management Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentCo-ordinate and plan for office...

  • office manager

    4 months ago

    Edmonton, Canada Patrack Au Realty & Management Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentCo-ordinate and plan for office services such as...

  • Portfolio Lead, Workplace Fundraising

    6 months ago

    Edmonton, Canada United Way Of The Alberta Capital Region Full time

    As part of our energetic and talented Customer Care team, you will make a difference by working with our corporate and public sector accounts by developing and executing fundraising strategies, managing fundraising campaign activities, tracking, and reporting progress, and building and maintaining relationships with campaign volunteers. Thereby maximizing...

  • Sales, Workplace Consultant

    6 months ago

    Edmonton, Canada RGO Products Full time

    **WORKPLACE CONSULTANT SALES_ _ **Position Type**: Full-time, Permanent **Location**: Edmonton, AB **ABOUT RGO** Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more. RGO is a private, family-owned business with locations in Calgary, Canmore, and Edmonton. We were founded in 1966 Calgary with roots selling...

  • Office Manager

    1 month ago

    Edmonton, Canada MAXIM IT SOLUTIONS LIMITED Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Review and evaluate new administrative procedures - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Co-ordinate and plan for office services such as...

  • Part-time Onsite Manager

    6 months ago

    Edmonton, Canada Blueprint Condominium Management Full time

    Join our dynamic team as a Part-time Office Manager at Gainsborough, located in the Oliver area! In this role, you will be responsible for managing daily on-site operations and administrative functions of the property. Your duties include overseeing site office scheduling, conducting inspections, addressing emergencies, and coordinating move-ins and...

  • Respectful Workplace Consultant

    2 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50825** The Edmonton Police Service (EPS) requires a professional with a specific interest and skill set in workplace harassment, harassment investigations, human rights, conflict resolution, training, and employee conduct to support the EPS in maintaining an inclusive and respectful work environment. Working specifically with the EPS’...

  • Office Manager

    6 months ago

    Edmonton, Canada DO IT Sandblasting & Painting Ltd Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met -...

  • Recovery Manager

    6 months ago

    Edmonton, Canada Serv-it Full time

    Recovery Manager Serv-It Bailiff Services Inc. **JOB TITLE**:Recovery Manager **DEPARTMENT**:PPSA/Civil Enforcement **SUPERVISOR**:Manager Civil Enforcement Serv-It Bailiff Services Inc. is a Civil Enforcement Agency licensed by Alberta Justice. Serv-it provides PPSA seizure/ civil enforcement, process serving and tenant default services through the...

  • Office Manager

    4 weeks ago

    Edmonton, Canada Precise Parklink (West) Ltd. Full time

    **Who we are** Precise Parklink (West) Ltd. is a full-service parking management and parking technologies company, headquartered in both Edmonton & Calgary, AB. Precise Parklink (West) Ltd. operates business units in both commercial and institutional environments throughout Saskatchewan and Alberta to automate parking control, and act as a full-service...

  • Relationship Lead, Workplace Solutions

    6 months ago

    Edmonton, Canada United Way Of The Alberta Capital Region Full time

    This position is responsible for leading a portfolio of relationships with organizations throughout the Alberta Capital Region to drive revenue growth through corporate philanthropy, employee giving, sponsorship, and special events. This position will also have a supporting role in identifying, cultivating, and soliciting new revenue opportunities through...

  • Office Manager

    1 month ago

    Edmonton, Canada Force Civil Solutions Ltd. Full time

    Force Civil Solutions Ltd. is a full service residential civil contractor specializing in basement excavation, backfill, and service installations. We have become a leader in our field within the construction industry due to our unique combination of people, experience, and equipment. Force Civil Solutions Ltd. excited to announce we are looking for an...