Team Lead, Logistics

2 weeks ago

Toronto, Canada Roadpost Full time

**About** **Roadpost**:
Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts, Roadpost’s customers have many faces, but a common concern - the need for reliable communications that they can access anywhere.

Roadpost has over 70 employees between our Toronto and Seattle offices, serving over 75,000 subscribers. Our growth has come organically, through acquisition, and through innovative and proprietary product introductions including our GeoPro Work alone solution and ZOLEO messaging app and device. We value innovation, teamwork, and an entrepreneurial ability to get things done.

**Summary**:
The Team Lead, Logistics position is responsible for supervising daily backroom/warehouse activities including providing leadership, training, and guidance to the Order Fulfillment & Inventory Management Team. The role works alongside backroom associates handling all aspects of the receiving & order fulfilment process.

Responsibilities include the timely and accurate fulfillment of customer orders, through various systems and provisioning processes, shipping and receiving, daily monitoring of SLA’s, order volumes, quality assurance, training, coaching and escalations for complex issues. They lead by example and drive effective planning, workflow organization, teamwork, problem solving and decision making. This role is based in Toronto and reports to the Senior Manager, Operations.

**Key** **Responsibilities**:

- Daily monitoring and ownership of customer orders using various systems including 3rd party platforms.
- Ensures that product is received, orders are filled and shipped to customers within SLA.
- Supports Manager in the daily monitoring of all movements within various warehouses and 3PL facilities including, receiving, inventory transfers, kitting requirements and accurate outbound order fulfillment.
- Conducts daily start-up meetings; organizes daily assignments/workload to associates and assigns duties accordingly. Establishes or adjusts work assignments to meet daily requirements and deadlines.
- Owns the documentation of critical Standard Operating Procedures (SOPs) within the department, ensuring they are always maintained for accuracy. Trains associates in the proper execution of standard operating procedures
- Supports manager in the daily monitoring of on-hand, inbound, and sales inventory levels, to ensure never out of stock and that order dates can be met.
- QA monitoring of associates, including training, coaching, job shadowing.
- Collaborates with the Senior Manager in setting S.M.A.R.T. goals and objectives for the department associates. Guides and coaches, the associates towards achieving their objectives.
- Participates in the selection of new associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administers the quarterly/annual performance review management process.
- Promotes a positive, inclusive work environment through effectively communicating and interpreting company policies, responding to general inquiries, analyzing and resolving work problems in a timely manner.
- Manages internal resource documents relating to job aids, SOPs, departmental reports and communications.
- Analyze day-to-day activities in search of process or system improvement with the objective of driving improved productivity, efficiency, and overall customer satisfaction.
- Establishes and maintains effective working relationships with internal and external stakeholders.
- Other duties/tasks as required.

**Qualifications** **&** **Skills**:

- Minimum 5 years of experience in manufacturing, distribution or order fulfillment environment.
- Proven leadership experience. Ability to lead by example, coach, train, and support associates.
- Exceptionally skilled critical thinker with strong analytical, problem solving and conflict resolution skills.
- Self-motivated with a high sense of urgency, resourcefulness, and adaptability.
- Superior time management and organizational skills, able to prioritize activities and meet all deadlines.
- Excellent oral and written communication skills (business telephone and written etiquette).
- Able to manage internal and external conflicting requirements in a time sensitive environment, while maintaining a positive attitude.
- Proficient in Microsoft Office, specifically Microsoft Excel. Experience with ERP or EDI systems preferred.
- A Post-Secondary Degree in Business, Technology, or equivalent field.

**Nice to Have**:

- Aptitude / understanding of wireless voice, data, and messaging technology beneficial
- Understanding and certification with shipping and receiving dangerous goods

**What we Offer**:

- Competitive Base Salary
- Person

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