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Parking Supervisor

1 month ago

Hamilton, Canada Precise Parklink Full time

**Company Description**:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

**Job Summary**:
The Parking Supervisor reports to the Client relations manager and is responsible for supervising a specific parking locations to ensure company operations, policies and procedures are met. Ensure 100% client, customer satisfaction and supervises on-site staff.

**Location**:Hamilton, ON

**Employment**: Full Time

**Compensation**:Salary

**Mandatory Qualifications**:

- General knowledge of computers/cellular devices
- Valid G license with clean drivers abstract, and ability to provide abstract at time of hire
- Previous experience in parking enforcement or security background would be considered a strong asset
- Criminal check required prior to hire (backcheck completed by Precise Parklink)

**Mandatory Attributes**:

- Must be punctual and self disciplined; considered a self
- starter
- Ability to work and complete tasks with mínimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose
- Ability to de-escalate situations should they arise; must be well
- mannered & level headed
- Capable of learning & absorbing training in a quick & efficient manner
- Must be polite with professional attitude
- Positive, friendly, enthusiastic and personable
- Must be punctual and self disciplined
- Strong communication skills
- Bilingualism is a strong asset

**Job Responsibilities / Duties**:

- Reports to the client relation manager to support parking operation & coordination on behalf of the hospital
- Manage, implement and supervise all day to day operations including weekends and holidays
- Coordinate and oversee all parking events including weekends & holidays. This includes implementation of event pricing and rotating staff as parking event is happening.
- Enforce company policies on-site
- Prepared and monitor work assignments for employees to ensure all areas are being covered
- Responsible for hiring, training, and coaching staff, as well as evaluating employee performance
- Maintain quality service by enforcing quality and customer service standards
- Role model and enforce safety, health, parking and security priorities
- Process service requests and supply orders, as needed
- Monitoring and maintaining equipment and facility
- Troubleshooting parking equipment issues at the site level
- Provide technical assistance and work direction to support the parking team
- Audit and provide public & staff parking data to the client as needed
- Produce and submit monthly statistical reports, as per site requirements
- Coordinate pass orders for internal departments
- Resolve customer complaints and ensured outstanding customer service at all time.
- Manage refund claims
- Assists internal departments for investigations related with staff and visitors
- Prepares brochures, maps, and informational materials for the parking office
- Prepares and analyzes parking data such as the number of in/outs and available spaces; reports findings to client and makes recommendations based on fact
- Submit monthly quality assurance report (QAR)
- Submit equipment & vehicle incident reports as they occur
- Monitoring parking capacity
- Manage and resolve monthly permit parking inquiries
- Work special projects as assigned or required
- Assist in setup of special event parking programs
- Attend/ participate in meetings with Precise and Property Management Team
- Perform other parking related duties as assigned

**Hiring Contact**:
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.