Site Supervisor

3 days ago

Hamilton, Canada Indigo Park Canada Inc Full time

**Position Summary**:
The Site Supervisor is responsible for managing Hamilton Indigo Parking Site. He/She is responsible to ensure company policies and procedures are followed as per protocol, and will manage a small team of employees at the location. Hours are flexible but expected to be generally Monday to Friday, 8am - 4:30pm but may including workings evenings and/or weekends when required

**What will you be doing?**

**1. Lot Responsibilities**:Point of contact for all customer inquiries and needs. Works closely with property management to ensure all key stakeholder needs are met in a professional and timely manner.
- Initiation of work orders to deal with any necessary repairs, maintenance and/or improvements as needed.
- Point of contact for contractors, building maintenance department, equipment suppliers.
- Responsible for inspecting the parking facility on a regular basis to ensure it is safe, efficient and operating at or above company standards.

**2. Equipment Maintenance and Security**:Responsible for ensuring all equipment is functioning properly and/or initiate proper requests for maintenance to ensure facility safety and revenue control.

**3. Monthly/Bi-Monthly financial reconciliations **for month end reporting. Cash handling and pay machine replenishments as required.

**4. Staff Supervision**:Provide effective leadership and communicate the vision and goals of the organization.
- Ensure frequent visits to each of the facilities to ensure customer needs are addressed in a timely, professional manner.
- Scheduling and coordination of staffing for sites based on regular manpower requirements and event activity.
- Staff training, coaching, mentoring and general staff management.
- Responsible for ensuring staff are following correct policy and procedures.
- Ensure that we provide the best in customer service standards and monitor the resolution of customer issues up to including escalating matters to senior management.
- Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
- Completion of payroll related to staff hours worked.
- Staff disciplinary action, including issuing of verbal and written warnings. Subsequent monitoring and follow up action if required.

**5. Monthly Parking**: Responsible for escalations of issues with regards to device activations, deactivations, replacements, cancellations, etc.

**6. Incident Handling**: Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.

**7. Conduct rate surveys**, occupancy reports, stall counts, etc.

**9. Special projects** as requested by the Area Manager. Other duties may be assigned.

**What do you bring?**
- High school diploma as a minimum.
- Experience in a Supervisory role.
- Experience in hospitality industry a plus.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

**Competencies**:

- Minimum of 3 years of customer service experience with some experience being in a supervisor role.
- College degree preferred. High school diploma minimum.
- Experience in hospitality or service industry; previous experience within the parking industry is considered an asset.
- Technical or mechanical skills are a definite asset.
- Ability to successfully manage and train other employees.
- Ability to resolve conflict and problems within tight deadlines.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong organizational skills.
- Strong Microsoft office skills required, including Excel and Word.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work independently, in a team, and meet deadlines under pressure.

**Job Requirements**
- Clean driver’s G licence. Own Vehicle required, compensation for mileage provided
- Superior communication and customer service skills
- Presentable physical image and extrovert by nature is an asset
- Ability to work flexible shifts
- Punctual, mature and reliable
- Must be a team player
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

IPC2

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

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