Regional Service Manager

5 months ago

Surrey, Canada First Truck Centre Full time

**Position**: Regional Service Manager - BC South

**Position Type**: Fulltime - Salaried

**Location**: Surrey, BC.

**Work Schedule**:Monday
- Friday, 40 hours per week

**Position Overview**

Reporting to the Director of Service - Canada, the Regional Service Manager works to align the activities of regional service managers in pursuit of operational excellence, by coaching and guiding managers to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations day-to-day service operations.

**Compensation Plan**
- Competitive base wage
- Employer-paid technical training as required.
- Paid Vacation
- Employer RRSP matching
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.

**Primary Job Functions**

**Leadership & Team Management**
- Leads, mentors and coaches a high-performing team to ensure success.
- Conducts timely and constructive performance evaluations.
- Models desired behaviors and contributes to creating a respectful work environment.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Ensures delivery of targets through individual recognition, performance reviews, people management and rewards.
- Plans for achieving individual and divisional targets aligned with company strategies and policies.
- Builds genuine employee passion for all brands and champions elite customer service.
- Partners with locations and managers to curate high potential talent recruitment and ensures that development is prioritized.
- Provides leadership to the assigned region, overseeing stores activities.
- Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

**Operational Oversight**
- Analyzes trends and results to determine the company's gross profit and annual unit plans. Monitors gross profit tracking, assists with adjustments in the approach as needed to prioritize the budget and ensure integrity in all actions.
- Manages WIP at regional locations to ensure they are current and have the correct priority set. Ensuring that anything over 10 days old is being tracked daily with proper accountability.
- Heavily involved with through-put meetings to ensure locations are actively participating in the meetings and that through-put goals are being met.
- Partners with warranty team for effective warranty processes.
- Executes service operating plans and tactics to attain short
- and long-term financial and mission-critical operational goals.
- Manages courtesy inspections and ensure regional locations are following up and tracking CI's correctly.
- Ensures compliance with standards and regulations.

**Business Strategy**
- Collaborates with executive leadership to develop territories, sales quotas, and strategies.
- Collaborates with Service Managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Creates, implements, and oversees regional budgets, including monitoring expenses.
- Fully participates in the annual Business Plan process, developing stretch targets and coaches managers on how to manage results.
- Understands and manages the impact of business activities on working capital.
- Partners heavily with central operations to optimize operational goals.

**Sales and Marketing**
- Develops and implements marketing programs, promotions, and sales objectives, including forecasting sales volumes, to increase sales, introduce new services, and achieve projected quotas for territories and the region.
- Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.

**Customer Experience**
- Maintains constant focus on defining, measuring, and improving the customer experience (Full cycle, end-to-end). Customer experience includes both external and internal customers (Ex: Parts, Body Shop, etc.).

**Other**
- Provides coverage for Service Managers in their regions as required.
- Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks.

**Qualifications**
- Minimum 5 years of management experience in dealership/trucking industry.
- Strong verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Strong knowledge in business management and operational practices.
- Elevated business Acumen.
- Experience managing diverse teams, including managers, is highly desired.
- Excellent supervisory and leadership skills. Proficient with Microsoft Office Suite.

**Asset Qualifications**
- Post Secondary education in Business or r

  • Regional Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada First Truck Centre Full time

    Job OverviewThe Regional Service Manager plays a crucial role in driving operational excellence within the region. Reporting to the Director of Service - Canada, this individual will work closely with regional service managers to align their activities and optimize leadership outputs for the business. Key responsibilities include directing and overseeing...

  • Regional Service Manager – BC South

    6 months ago

    Surrey, Canada First Truck Centre Full time

    Position Overview Reporting to the Director of Service - Canada, the Regional Service Manager works to align the activities of regional service managers in pursuit of operational excellence, by coaching and guiding managers to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations...

  • Regional Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada First Truck Centre Full time

    Position OverviewThe Regional Service Manager plays a vital role in aligning regional locations to achieve operational excellence. This is done by coaching and guiding managers to understand financials and optimize leadership outputs for the business. Directs and oversees regional locations day-to-day service operations.Compensation PlanCompetitive base...

  • Regional Service Manager

    1 month ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Regional Service Manager-Positioning Technology for our Surrey Construction & Forestry location. This position is responsible for managing the service operations of Positioning Technologies, including best in class after-market Machine Guidance as well as leading edge Geo Positioning products.  This role involves managing all...

  • BTL - Regional Service Manager - PTD

    3 months ago

    Surrey, Canada the Ladders Full time

    Job DescriptionBrandt is currently seeking a Regional Service Manager-Positioning Technology for our Surrey Construction & Forestry location. This position is responsible for managing the service operations of Positioning Technologies, including best in class after-market Machine Guidance as well as

  • Regional Service Manager

    5 months ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Regional Service Manager-Positioning Technology for our Surrey location. This position is responsible for managing the service operations of Positioning Technologies, including best in class after-market Machine Guidance as well as leading edge GeoPositioning products. This role involves managing all aspects of the talented...

  • Assistant Regional Manager

    5 months ago

    Surrey, Canada Chemsyn Services Inc. Full time

    Benefits of this role: - Competitive starting salary - Commissioned Sales - Extended Health & Dental Benefits (Covered by Employer) - Company Vehicle, Fuel Card - Company Cell Phone and Laptop - Growth potential in the organization. **Total Compensation - On Track Earnings: $80,000 - $100,000 based on experience, inclusive of commissions earned....

  • Manager (Bottle Depot)

    5 months ago

    Surrey, Canada Regional Recycling Full time

    **ABOUT THE OPPORTUNITY...** **Position: Depot Manager, Bottle Depot.** - **Compensation ranges from $60,000/annum and more (depending on experience) and includes company-paid extended health coverage that includes medical, dental, and vision.**_ **Regional Recycling **is looking to add a **Depot Manager** to their team who can demonstrate strong...

  • Temporary Regional Manager, Pacific

    6 months ago

    Surrey, Canada Applus+ Full time

    Company Bio: Applus+ is a **global leader** in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a **trusted partner** who enhances the quality and safety of our clients’ assets and infrastructures while...

  • Regional Operations Manager

    6 months ago

    Surrey, Canada West Fraser Developments Ltd Full time

    Regional Operations Manager - Saskatchewan **Summary of core objectives**: The role of the Regional Operations Manager is to provide continued support, mentoring and oversight in the management of all hotel operations for the assigned territory (Saskatchewan). Consisting of remote and onsite presence, the Regional Operations Manager will be stationed of...

  • Director, Regional Mhsu Services

    5 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $79.35 - $119.03 / hour Why Fraser Health?: **Director, Regional Mental Health & Substance Use Services (MHSU)** Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to nearly 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the...

  • Regional Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada Brandt Full time

    Job SummaryBrandt is seeking a Regional Service Manager - Positioning Technology to manage the service operations of Positioning Technologies, including best-in-class after-market Machine Guidance and leading-edge Geo Positioning products.Key ResponsibilitiesManage service workflow to ensure work is planned, scheduled, assigned, and completed on time and...

  • Btl - Regional Service Manager - Ptd

    3 months ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Regional Service Manager-Positioning Technology for our Surrey Construction & Forestry location. This position is responsible for managing the service operations of Positioning Technologies, including best in class after-market Machine Guidance as well as leading edge Geo Positioning products. This role involves managing all...

  • Regional Sales Manager

    6 months ago

    Surrey, Canada SMS Equipment Inc. Full time

    At **SMS Equipment, **our **Regional Sales Manager **is responsible for the coordination of the sales activities and sales and support staff selling Construction, Forestry and Utility products represented by the company. The **Regional Sales Manager’s **functions are integrated in planning and implementation of sales, communication, customer development,...

  • Regional EHS Manager

    6 months ago

    Surrey, Canada Refresco Group Full time

    **Make a Difference in YOUR Career!** Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production...

  • Regional Aggregate Manager

    5 months ago

    Surrey, Canada Colas Full time

    **Subsidiary**: Colas Western Canada Inc. **Terus Construction** is an integrated road construction and materials manufacturing company, which has been building roads in British Columbia and the Yukon Territory for over 30 years through decentralized business centers. Road construction, asphalt paving, aggregate production, hot mix asphalt and ready-mix...

  • Regional Operations Manager

    1 week ago

    Surrey, British Columbia, Canada Factory Tile Depot Ltd. Full time

    About Factory Tile Depot Ltd.Factory Tile Depot Ltd. is a dynamic organization that offers an exciting opportunity for an experienced Regional Operations Manager to join our team.

  • Regional Manager I

    6 months ago

    Surrey, Canada BELFOR CANADA INC. Full time

    **BELFOR Restoration is looking for a Regional Manager to join our Growing team!**: We are Growing! Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family oriented. “At **BELFOR, **we are “restoring more than Property” - we are rebuilding homes and businesses destroyed by...

  • Regional Office Administration Manager

    6 months ago

    Surrey, Canada Colas Full time

    **Subsidiary**: Colas Western Canada Inc. **Terus Construction Ltd.** is an integrated road construction and materials manufacturing company, which has been building roads in British Columbia and the Yukon Territory for over 30 years through decentralized business centers. Road construction, asphalt paving, aggregate production, hot mix asphalt and...

  • Regional Service Manager Positioning Technology

    1 week ago

    Surrey, British Columbia, Canada Brandt Full time

    Job DescriptionWe are seeking a highly skilled Regional Service Manager to lead our service operations in the Surrey Construction & Forestry location.ResponsibilitiesService and Product Support: Manage service workflow, ensure work is planned, scheduled, assigned, and completed on time and within quoted costs.Ticketing Software: Keep ticketing software...