Regional Service Manager

2 weeks ago

Surrey, Canada First Truck Centre Full time

**Position**: Regional Service Manager - BC South

**Position Type**: Fulltime - Salaried

**Location**: Surrey, BC.

**Work Schedule**:Monday
- Friday, 40 hours per week

**Position Overview**

Reporting to the Director of Service - Canada, the Regional Service Manager works to align the activities of regional service managers in pursuit of operational excellence, by coaching and guiding managers to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations day-to-day service operations.

**Compensation Plan**
- Competitive base wage
- Employer-paid technical training as required.
- Paid Vacation
- Employer RRSP matching
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.

**Primary Job Functions**

**Leadership & Team Management**
- Leads, mentors and coaches a high-performing team to ensure success.
- Conducts timely and constructive performance evaluations.
- Models desired behaviors and contributes to creating a respectful work environment.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Ensures delivery of targets through individual recognition, performance reviews, people management and rewards.
- Plans for achieving individual and divisional targets aligned with company strategies and policies.
- Builds genuine employee passion for all brands and champions elite customer service.
- Partners with locations and managers to curate high potential talent recruitment and ensures that development is prioritized.
- Provides leadership to the assigned region, overseeing stores activities.
- Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

**Operational Oversight**
- Analyzes trends and results to determine the company's gross profit and annual unit plans. Monitors gross profit tracking, assists with adjustments in the approach as needed to prioritize the budget and ensure integrity in all actions.
- Manages WIP at regional locations to ensure they are current and have the correct priority set. Ensuring that anything over 10 days old is being tracked daily with proper accountability.
- Heavily involved with through-put meetings to ensure locations are actively participating in the meetings and that through-put goals are being met.
- Partners with warranty team for effective warranty processes.
- Executes service operating plans and tactics to attain short
- and long-term financial and mission-critical operational goals.
- Manages courtesy inspections and ensure regional locations are following up and tracking CI's correctly.
- Ensures compliance with standards and regulations.

**Business Strategy**
- Collaborates with executive leadership to develop territories, sales quotas, and strategies.
- Collaborates with Service Managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Creates, implements, and oversees regional budgets, including monitoring expenses.
- Fully participates in the annual Business Plan process, developing stretch targets and coaches managers on how to manage results.
- Understands and manages the impact of business activities on working capital.
- Partners heavily with central operations to optimize operational goals.

**Sales and Marketing**
- Develops and implements marketing programs, promotions, and sales objectives, including forecasting sales volumes, to increase sales, introduce new services, and achieve projected quotas for territories and the region.
- Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.

**Customer Experience**
- Maintains constant focus on defining, measuring, and improving the customer experience (Full cycle, end-to-end). Customer experience includes both external and internal customers (Ex: Parts, Body Shop, etc.).

**Other**
- Provides coverage for Service Managers in their regions as required.
- Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks.

**Qualifications**
- Minimum 5 years of management experience in dealership/trucking industry.
- Strong verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Strong knowledge in business management and operational practices.
- Elevated business Acumen.
- Experience managing diverse teams, including managers, is highly desired.
- Excellent supervisory and leadership skills. Proficient with Microsoft Office Suite.

**Asset Qualifications**
- Post Secondary education in Business or r

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