Regional Service Manager Positioning Technology

1 week ago

Surrey, British Columbia, Canada Brandt Full time
Job Description

We are seeking a highly skilled Regional Service Manager to lead our service operations in the Surrey Construction & Forestry location.

Responsibilities
  • Service and Product Support: Manage service workflow, ensure work is planned, scheduled, assigned, and completed on time and within quoted costs.
  • Ticketing Software: Keep ticketing software current to reflect the status of active open work orders within the department.
  • Quality and Customer Expectations: Meet company and customer expectations for quality of work in our bench service and electronic field technicians.
  • Quote Preparation and Work Order Closure: Prepare accurate quotes for customer work orders and ensure work orders are closed and processed in a timely manner.

Financial Responsibilities:

  • Budget Management: Develop and manage the annual service department budget to achieve objectives compatible with the branch's and Brandt's overall financial and operational goals.
  • Monthly Budget Review: Monitor achievement on a monthly basis, and takes steps to address gaps in expected performance.
  • Warranty Claims: Submit all warranty claims correctly and within the required timeframe to receive maximum allowable credit.
  • Work-in-Progress: Monitor and close WIP daily.
  • Record Keeping: Manage paper flow to ensure all service revenue, expenses, and activities are timely, accurate, and completely recorded.

Employee Supervision and Management:

  • Company Policies and Procedures: Follow company policies, procedures, and practices for employment and employee relations.
  • Time Tracking: Use time tracking tool for all technicians.
  • Work Order Progress: Ensure the progress of all work orders is tracked and reported.
  • Recruitment and Training: In coordination with the Manager of Integrated Services and Human Resources, recruit, hire, and retain service personnel.
Requirements

The ideal candidate will have 5-7 years' progressive experience in service, management, and business. They must be able to travel to customer sites and troubleshoot/resolve customer issues as required. A solid foundation of knowledge and skill in the operation of an equipment dealership is essential.

A strong customer service orientation, ability to communicate effectively, and proficiency in using work-related desktop applications and web-based productivity applications are also required.

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