Care Navigator

7 months ago


Toronto, Canada Carrot Fertility Full time

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
We believe that everyone deserves access to accessible, inclusive, and high-quality fertility and family-forming care. As a Care Navigator, you will own a member's experience from their first interaction with Carrot through every stage of navigating and accomplishing their family-forming goals.

**Our Care Navigators**:

- Serve as a primary point of contact for our members and their families offering guidance and support throughout their fertility and family forming journey
- Assist members in understanding their options and available resources ensuring they are well-informed to make informed decisions about their journeys
- Engage with Carrot members via Zendesk support tickets, phone calls, SMS, reimbursement processing, and other business channels as needed
- Assist members in navigating administrative processes such as insurance claims, accessing financial assistance and connecting with clinics
- Provide emotional support to members and their families, ensuring their concerns are heard and addressed
- Contribute to product development based on the insights gathered from member interactions
- Engage in a culture that values tracking, measurement, and analytics; learn new tools as needed to help deliver insights from your member interactions back to your colleagues on the product team
- Support Customer Success to help provide members and clients with a positive launch experience
- Stay current with relevant healthcare policies, regulations, and best practices to provide accurate and up-to-date information to members
- Participate in continuous education and professional development to enhance skills and knowledge in member navigation and fertility healthcare management

**Minimum Qualifications**:

- 1-3 years of experience working in a direct customer
- or client-facing role
- Superior communication skills, both written and verbal
- Detail oriented with strong organizational skills
- Ability to empathetically support a diverse member population through all paths to parenthood
- Willingness to be flexible, multi-task and troubleshoot problems
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
- Multilingual skills a plus

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.



  • Toronto, Canada Alzheimer Society Full time

    **Alzheimer Society of Toronto** The Alzheimer Society’svision is a world without Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Our Values **C*ollaboration **A**ccountability **R**espect **E*xcellence **First Link Care...

  • Care Navigator

    7 months ago


    Toronto, Canada SickKids Centre for Community Mental Health (CCMH) Full time

    **POSITION: Care Navigator PROGRAM: Individual and Family Services** **LOCATION: Jarvis/Sheppard** **POSITION DETAILS: Full time, 1.0 FTE** **COMPETITION # 24-029** The Garry Hurvitz Centre for Community Mental Health at SickKids (GH-CCMH) is a child and youth mental health centre integrated with The Hospital for Sick Children (SickKids). GH-CCMH is...

  • Transition Navigator

    4 months ago


    Toronto, Canada Michael Garron Hospital Full time

    **Overview** The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...

  • Transition Navigator

    6 months ago


    Toronto, Canada Michael Garron Hospital Full time

    Overview The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...

  • Transition Navigator

    7 months ago


    Toronto, Canada Michael Garron Hospital Full time

    **Overview** The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...


  • Toronto, Ontario, Canada SPRINT Senior Care Full time

    About SPRINT Senior CareWe provide a wide range of practical and low-cost services to seniors and their caregivers in Toronto. Our mission is to enable seniors to care for themselves while maintaining their independence.The RoleThis is an exciting opportunity to join our interdisciplinary primary healthcare team, House Calls, as a coordinator. You will be...


  • Toronto, Canada Alzheimer Society Full time

    **Alzheimer Society of Toronto** The Alzheimer Society’svision is a world without Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Our Values: Collaboration Accountability Respect Excellence **First Link Care...

  • System Navigator

    7 months ago


    Toronto, Canada Sherbourne Health Full time

    **internal/external posting** job title: System Navigator(Acute Respite Care) job ID #: ARC SN 23-0831 department: Acute Respite Care (ARC) reports to: Senior Manager, Acute Respite Care salary range: (CS3) $27.82 - 35.14 per hour status: Full Time, Permanent hours: 37.5 hours per week (Monday to Friday, 9:00am - 5:00pm) **Who we are**: Sherbourne is...

  • Service Navigator

    6 days ago


    Toronto, Canada LOFT Community Services Full time $53,630 - $65,589

    LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty, and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest...

  • Service Navigator

    7 days ago


    Toronto, Canada LOFT Community Services Full time

    **DATE**:December 20, 2024 **LOCATION**:Toronto, ON - SCOPE **COMPENSATION**:**$53,630 - $65,589 annually prorated **CONTRACT DURATION**:1 Year Contract LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty...


  • Toronto, Canada Unity Health Toronto Full time

    The primary role of the Drug Access Navigator is to assist patients in the Oncology Clinic (Medical Day Care - St. Michael's Hospital site) to obtain access to medications that are required as part of their treatment.- - Ensure appropriate procurement, storage, inventory, control, and relevant record keeping associated with this supply of medications.- Act...

  • Clerical Navigator

    5 days ago


    Toronto, Canada Michael Garron Hospital Full time

    **OVERVIEW** The Clerical Navigator position is responsible for the coordination and scheduling of all referrals, diagnostic investigations, and treatments for referred patients; ensuring all information is available to patient and care providers prior to and during the patients visit(s) to the Oncology/Hematology Clinics. The Clerical Navigator ensures...

  • SCOPE/LTC+ Navigator

    4 weeks ago


    Toronto, Canada Humber River Regional Hospital Full time

    Position Profile Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents...

  • SCOPE/LTC+ Navigator

    4 weeks ago


    Toronto, Canada Humber River Regional Hospital Full time

    Position ProfileHumber River Health. Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in...

  • Home Care Navigator

    7 months ago


    Toronto, Canada VHA Home HealthCare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_...

  • Ipc System Navigator

    7 months ago


    Toronto, Canada Sherbourne Health Full time

    **internal/external posting** job title: IPC System Navigator job ID #: IHS IPCSN 24-0322 department: Integrated Health Services reports to: Manager, Harm Reduction Operations salary range: (CS3) $28.24 - $35.67 status: Full-time, Contract (1 year contract with possibility of extension) hours: 37.5 hours per week vacancy: 1 **Who we...


  • Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...


  • Toronto, Canada Bayshore HealthCare Full time

    About the RoleBayshore HealthCare is seeking a highly skilled Patient Flow Navigator to join our team. This exciting opportunity allows you to make a meaningful impact on the lives of patients and their families.Job SummaryThe Patient Flow Navigator plays a critical role in facilitating patient flow within our healthcare system. As a key member of our team,...

  • Holiday Navigator

    3 months ago


    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • SCOPE/LTC Navigator

    2 months ago


    Toronto, Ontario, C6A, Ontario, Canada Humber River Regional Hospital Part time

    Position Profile Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents...