Service Navigator

6 days ago

Toronto, Canada LOFT Community Services Full time $53,630 - $65,589

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty, and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Service Navigator-Contract.

Job Summary

The SCOPE (Seamless Care Optimizing the Patient Experience) Mental Health Service Navigator is responsible for providing navigation support for primary care providers related to Mental Health as part of the SCOPE. The SCOPE Mental Health Service Navigator will be working within the recovery and guided self-help models of care, will support community-based Primary Care Practitioners and work closely with consulting psychiatrists at Sunnybrook Health Sciences Centre and Family Navigation Project.

The SCOPE Program is a virtual, interdisciplinary program connecting primary care providers (PCPs) in the community to real-time support when they need it most. SCOPE is comprised of 1 Mental Health and Addictions Navigator (LOFT). SCOPE is a partnership program between LOFT Community Service and Sunnybrook Hospital working to support the needs of primary care providers in North Toronto to meet the needs of their patients, who are living with mental health and addictions. Through a single point of access, SCOPE quickly connects PCPs to local providers who can help with urgent consultations, diagnostic imaging, curated home and community care, mental health, and navigating other services available in acute care or in the community.

What You Will Do

  • Assists clients in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;
  • Act as a liaison and client advocate among those involved with the client's care including family, other caregivers, medical and other multi-disciplinary providers;
  • Provide supportive counselling or referral and linkages to healthcare, programs, or service providers;
  • Provide crisis management/intervention and assist in the development of crisis plans for clients;
  • Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
  • Maintain strict confidentiality and follow all other required policies and procedures;
  • Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
  • Attend and actively participate in all required training;
  • Liaise, collaborate, and coordinate with other professionals, service providers, and partners;
  • Participate in partnership meetings as required
  • Participate in weekly team meetings, individual supervision, and regular agency administration meetings
  • Take responsibility for identifying areas for professional growth and training, in conjunction with the Manager or Director
  • Participate in ad-hoc committees within the agency, providing input to improve the services provided by the agency
  • Represent the Network at external workshops, inter-agency initiatives, staff training, and other community-based activities
  • Complete other duties, from time to time, as assigned by Program Director/Manager

What You Bring:

Must Haves
  • Completion of degree in social services/human services or equivalent
  • Minimum 3 years of experience in providing support to vulnerable seniors and older adults with special needs including mental illness, addictions, and severe social isolation. Completion of Gerontology is an asset.
  • An understanding of harm reduction, psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities
  • Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills
  • Group counselling related to mental health, addictions, and related issues
  • Excellent management of the privacy and confidentiality of all client information according to agency policy
  • Ability to submit time sheets, expense claims, and other required information in accordance with agency guidelines
  • Good oral and written communication skills and computer literacy, including MS Word and Excel
Nice-to-Haves
  • Physically able to perform demanding body mechanics (i.e., lifting, transferring, etc.)
  • Ability to work effectively in a team environment
  • Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
  • Ability to communicate in a different language, an asset.
What We Offer
  • E-learning program available all year round
  • Starting vacation time above minimum standard
  • Additional paid personal and sick days
  • Professional development budget available to help you nurture and shape your career
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership with the Canadian Centre for Diversity and Inclusion
Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce that also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: January 6, 2024

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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