System Navigator

7 months ago


Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: System Navigator(Acute Respite Care)

job ID #: ARC SN 23-0831

department: Acute Respite Care (ARC)

reports to: Senior Manager, Acute Respite Care

salary range: (CS3) $27.82 - 35.14 per hour

status: Full Time, Permanent

hours: 37.5 hours per week (Monday to Friday, 9:00am - 5:00pm)

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups, and individuals.

The ARC program serves persons who are homeless, underhoused or socially isolated, which will include diverse communities served by Sherbourne including, newcomers, 2SLGTBQ, and those with mental health issues, and/or substance use issues.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Four weeks of vacation per year (to start).
- Four personal days per year.
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.

**about the role**:
Working with the interdisciplinary team, the System Navigator provides resources, advocacy and support, including brief support and crisis intervention to clients during their stay in ARC. They complete a comprehensive social assessment of clients upon admission and work with the client to prioritize their needs during their stay. They coordinate care and facilitate linking clients to appropriate health and social services both within SH and the community.

**scope of the mandate**:
The System Navigator completes social assessments of clients upon admission and re-evaluates their social status throughout their admission. They work with the client and ARC team members to develop a care plan and support clients in achieving their identified goals.

The System Navigator coordinates referrals to health and social supports and facilitates care planning while collaborating with a range of providers to support best outcomes for clients. Referrals may support access to counselling services, income assistance, housing, legal support, food, education, immigration support, employment training, disability assistance, clinical case management, mental health and addictions services, Home and Community Care etc.

The position requires sound judgement in working with high-risk situations (e.g. substance use, serious medical conditions) while operating within trauma informed care, anti-oppression and harm reduction frameworks.

**day to day responsibilities**:
**Systems Navigation**
- Maintains up to date knowledge of services and agencies available to clients, including Sherbourne’s own programs and services, relevant government acts and legislation, and local, national and international trans health related services and resources
- Establishes clients’ eligibility for specific services (e.g., housing, ODSP, etc.) and where necessary advocates on the service user’s behalf
- Engages with clients and existing supports to understand what the client deems as priority
- Follows up with clients regularly throughout their stay
- Assists clients in accessing equitable health care and essential social services and community resources, which may include responding to inbound phone inquiries or accompanying clients to specialist appointments
- Identifies gaps in services or problems in service delivery and works with team members, other organizations and client groups to promote new or improved services.

**Case Management and Client Support**
- Builds rapport with clients
- Ensures that appropriate treatment plans are developed, implemented and evaluated in collabo


  • Ipc System Navigator

    7 months ago


    Toronto, Canada Sherbourne Health Full time

    **internal/external posting** job title: IPC System Navigator job ID #: IHS IPCSN 24-0322 department: Integrated Health Services reports to: Manager, Harm Reduction Operations salary range: (CS3) $28.24 - $35.67 status: Full-time, Contract (1 year contract with possibility of extension) hours: 37.5 hours per week vacancy: 1 **Who we...

  • Transition Navigator

    4 months ago


    Toronto, Canada Michael Garron Hospital Full time

    **Overview** The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...

  • Transition Navigator

    6 months ago


    Toronto, Canada Michael Garron Hospital Full time

    Overview The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...

  • Transition Navigator

    7 months ago


    Toronto, Canada Michael Garron Hospital Full time

    **Overview** The Transition Navigator provides comprehensive, patient-centered transition planning for patients from hospital to the next destination of care. The Transition Navigator is a key member of the interprofessional team. With a focus on the provision of excellence throughout the transition process, the Transition Navigator builds collaborative...

  • Clerical Navigator

    5 days ago


    Toronto, Canada Michael Garron Hospital Full time

    **OVERVIEW** The Clerical Navigator position is responsible for the coordination and scheduling of all referrals, diagnostic investigations, and treatments for referred patients; ensuring all information is available to patient and care providers prior to and during the patients visit(s) to the Oncology/Hematology Clinics. The Clerical Navigator ensures...


  • Toronto, Canada Alzheimer Society Full time

    **Alzheimer Society of Toronto** The Alzheimer Society’svision is a world without Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Our Values **C*ollaboration **A**ccountability **R**espect **E*xcellence **First Link Care...

  • SCOPE/LTC+ Navigator

    4 weeks ago


    Toronto, Canada Humber River Regional Hospital Full time

    Position Profile Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents...

  • SCOPE/LTC+ Navigator

    4 weeks ago


    Toronto, Canada Humber River Regional Hospital Full time

    Position ProfileHumber River Health. Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in...

  • Care Navigator

    7 months ago


    Toronto, Canada Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Old Toronto, Canada Socotra, Inc. Full time

    At Socotra, Inc., our mission is to revolutionize transportation with cutting-edge navigation solutions. As a pioneer in this field, we have developed an industry-leading mapping platform that enables timely, accurate, and efficient navigation for over 800 million rides each year.Our team has made significant strides in building effective navigation, data...

  • Care Navigator

    7 months ago


    Toronto, Canada SickKids Centre for Community Mental Health (CCMH) Full time

    **POSITION: Care Navigator PROGRAM: Individual and Family Services** **LOCATION: Jarvis/Sheppard** **POSITION DETAILS: Full time, 1.0 FTE** **COMPETITION # 24-029** The Garry Hurvitz Centre for Community Mental Health at SickKids (GH-CCMH) is a child and youth mental health centre integrated with The Hospital for Sick Children (SickKids). GH-CCMH is...


  • Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...


  • Toronto, Canada Bayshore HealthCare Full time

    About the RoleBayshore HealthCare is seeking a highly skilled Patient Flow Navigator to join our team. This exciting opportunity allows you to make a meaningful impact on the lives of patients and their families.Job SummaryThe Patient Flow Navigator plays a critical role in facilitating patient flow within our healthcare system. As a key member of our team,...


  • Toronto, Canada Alzheimer Society Full time

    **Alzheimer Society of Toronto** The Alzheimer Society’svision is a world without Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Our Values: Collaboration Accountability Respect Excellence **First Link Care...

  • SCOPE/LTC Navigator

    2 months ago


    Toronto, Ontario, C6A, Ontario, Canada Humber River Regional Hospital Part time

    Position Profile Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents...


  • Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Technical Navigator

    6 months ago


    Toronto, Canada Scotiabank Full time

    Requisition ID: 201317 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** **The role**: The Technical Navigator ensures delivery of technically complex business solutions targeted at various business units. The Technical Navigator will lead one of the Agile Labs and coordinate development,...


  • Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Data Navigator

    7 months ago


    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Housing Prevention

    7 months ago


    Toronto, Canada Pesce & Associates Full time

    **The Organization** Our goal is to create positive and meaningful connections; increase school engagement, high school graduation, and post-secondary enrolment; and increase stable housing, improved mental and physical health, and strong support networks. StepStones adheres to a “whatever it takes” approach to servicing youth and we go above and beyond...