System Navigator

6 months ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: System Navigator(Acute Respite Care)

job ID #: ARC SN 23-0831

department: Acute Respite Care (ARC)

reports to: Senior Manager, Acute Respite Care

salary range: (CS3) $27.82 - 35.14 per hour

status: Full Time, Permanent

hours: 37.5 hours per week (Monday to Friday, 9:00am - 5:00pm)

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups, and individuals.

The ARC program serves persons who are homeless, underhoused or socially isolated, which will include diverse communities served by Sherbourne including, newcomers, 2SLGTBQ, and those with mental health issues, and/or substance use issues.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Four weeks of vacation per year (to start).
- Four personal days per year.
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.

**about the role**:
Working with the interdisciplinary team, the System Navigator provides resources, advocacy and support, including brief support and crisis intervention to clients during their stay in ARC. They complete a comprehensive social assessment of clients upon admission and work with the client to prioritize their needs during their stay. They coordinate care and facilitate linking clients to appropriate health and social services both within SH and the community.

**scope of the mandate**:
The System Navigator completes social assessments of clients upon admission and re-evaluates their social status throughout their admission. They work with the client and ARC team members to develop a care plan and support clients in achieving their identified goals.

The System Navigator coordinates referrals to health and social supports and facilitates care planning while collaborating with a range of providers to support best outcomes for clients. Referrals may support access to counselling services, income assistance, housing, legal support, food, education, immigration support, employment training, disability assistance, clinical case management, mental health and addictions services, Home and Community Care etc.

The position requires sound judgement in working with high-risk situations (e.g. substance use, serious medical conditions) while operating within trauma informed care, anti-oppression and harm reduction frameworks.

**day to day responsibilities**:
**Systems Navigation**
- Maintains up to date knowledge of services and agencies available to clients, including Sherbourne’s own programs and services, relevant government acts and legislation, and local, national and international trans health related services and resources
- Establishes clients’ eligibility for specific services (e.g., housing, ODSP, etc.) and where necessary advocates on the service user’s behalf
- Engages with clients and existing supports to understand what the client deems as priority
- Follows up with clients regularly throughout their stay
- Assists clients in accessing equitable health care and essential social services and community resources, which may include responding to inbound phone inquiries or accompanying clients to specialist appointments
- Identifies gaps in services or problems in service delivery and works with team members, other organizations and client groups to promote new or improved services.

**Case Management and Client Support**
- Builds rapport with clients
- Ensures that appropriate treatment plans are developed, implemented and evaluated in collabo

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