Customer Service Representative

3 weeks ago

Kitchener, Canada J&R Hall Transport Inc. Full time

_**J&R Hall Transport Inc. is proud to be named a Top Fleet Employer of Distinction for eight consecutive years.**_
- **We are a family run business with locations in Ontario and Western Canada.**_

As a growing LTL / TL trucking company we are hiring for the position of **Customer Service Representative**. This is a full time position based out of our Head Office in Ayr, ON.

J&R Hall Transport Inc. is a family run business that strives to enrich the lives of our staff with a family friendly atmosphere. We offer a competitive compensation package, late model equipment, and biweekly deposit.

**Primary Responsibilities**:

- Data entry of load information into the Fleet Management System
- Verify and update all load information to ensure all necessary information is correct, such as Customer contact details, rates, weight, times and location
- Assist in problem solving and conflict resolution with customers as problems arise
- Monitor load board to ensure accurate tracking of loads
- Communicate and update customer with load information
- Provide administrative support to Dispatch team as required
- High School Diploma or equivalent 1 to 2 years in a similar role
- Sense of urgency with a strong customer focus
- Excellent communication skills - both written and oral
- Excellent computer keyboarding skills
- Strong organizational skills and attention to detail
- Knowledge of the Transportation Industry an asset

**We offer a competitive compensation package**:

- Company paid Benefits after 3 months - Extended Health, Dental, Vision care, Life and AD&D
- Group RRSP after 3 months with company matched DPSP plan after 1 year
- On site gym

*

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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