Warranty Administrator
5 months ago
We are the best at what we do so what are you waiting for?
The Calmont Group is growing and we would love for you to come and grow with us
For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.
What we offer:
Competitive wages
Employer paid Health and Dental plans
RRSP matching
Employee Assistance Program
Company events
Great Team Environment
What You’ll Do
ABOUT THE ROLE
Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a **Warranty Administrator** at our **Calmont Truck Centre location in Edmonton.**
The **Warranty Administrator** will be responsible for processing all aspects of the warranty process including claim submission, reconciliation of accounts, and maximizing claim returns. Some of the job duties will include:
Ensure that all administrative functions within the warranty department are carried out in accordance with company policy
Process warranty claims and paperwork on a timely basis
Provide customer service regarding warranty questions with parts and service
Verify criteria required by factory or distributor
Reconcile all warranty receivables with payments through the appropriate accounting schedule
Post credits in the ADP accounting system
Resubmit all rejected claims promptly or receive authorization to write them off
Follow up on payment of outstanding claims
Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
Arrange for parts to be shipped to the factory or distributor, or to be scrapped
File and maintain all service records as required
Keep informed of all recalls and bulletins
Maintain all service and customer records as required by the warrantor
Perform other duties as assigned
What We’re Looking For
DESIRED SKILLS, KNOWLEDGE, AND EXPERIENCE
High School Diploma or GED
Minimum of 2 years warranty experience
Experience with ADP considered an asset
Strong customer service and troubleshooting skills with experience analyzing and resolving customer service and client issues
Self-starter with the ability to prioritize and organize workload in a fast paced environment
Excellent attention to detail with a sense of urgency to meet tight deadlines
Energetic and friendly with excellent verbal and written communication skills
WHY YOU SHOULD APPLY
If you enjoy working in a fast-paced environment and enjoy a challenge, then this may be the opportunity for you. We are offering a competitive compensation package along with a first class benefits package for the correct individual. This is an outstanding opportunity.
**Location**:
Edmonton, AB T5L 3C5
**Position Type**:
Full-time
**Required Travel**:
None
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