Warranty & Service Coordinator
3 months ago
Leading Edmonton Home Builder is looking for a Warranty Coordinator to join our growing team.
**Responsibilities include but are not limited to**:
- Pre-scheduling service visits & trade days within the first year warranty period
- Processing incoming service requests
- Issue, distribute and follow up on service work orders;
- Track service orders to initiate payments to sub-trades and responses to customer surveys
- Respond to customer inquiries, sub-trade concerns, and requests from service personnel to determine the status of various repairs
- Keep home owners in the loop with the status of their service work
- Communicates with Construction & Sales teams regarding service policies or information that may be required
- Provides administrative support with various tasks for Service Technicians
- Generating monthly service listings detailing postponed or incomplete service orders
- Compiling field service files, meeting minutes and weekly service data for divisional reports
- Other duties as may be assigned.
**The Person**
- Warranty experience in the home building industry is a must
- A minimum of 3 years relevant customer service experience, preferably in the construction/warranty industry
- Excellent customer service and interpersonal skills; good negotiation skills
- Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style
- Administrative background and a strong ability to multitask
- Ability to react well under pressure and treats others with respect
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer needs
- Competent MS Office computer skills including Word, Excel, and Outlook
- Experience in a call centre or as an account representative with multiple client interaction is beneficial
- A technical diploma or relevant University Degree
Work Location: In person
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