Customer Service Representative

3 days ago

St Thomas, Canada Staples Canada Full time

: 1260332

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-ON-St Thomas

**Other Locations** Canada

**Schedule** Part-time

**Employment Statement

  • Customer Service Representative

    3 weeks ago

    St. Thomas, Canada Novus Glass Full time

    **Novus Glass is looking for a Customer Service Representative!** If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As a **Customer Service Representative**, you will act as a brand ambassador and deliver a positive experience to all customers. **A day...

  • Customer Service Representative

    1 week ago

    St. Thomas, Canada Novus Glass Full time

    **Novus Glass is looking for a Customer Service Representative!** If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As a **Customer Service Representative**, you will act as a brand ambassador and deliver a positive experience to all customers. **A day...

  • Customer Service Representative

    2 weeks ago

    St. Thomas, Ontario, Canada Novus Glass Full time

    Novus Glass is looking for a Customer Service RepresentativeIf you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career.As a Customer Service Representative, you will act as a brand ambassador and deliver a positive experience to all customers.A day in the life of...

  • Customer Service Representative

    2 weeks ago

    St. Thomas, Ontario, Canada Novus Glass Full time

    Novus Glass is looking for a Customer Service RepresentativeIf you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career.As a Customer Service Representative, you will act as a brand ambassador and deliver a positive experience to all customers.A day in the life of...

  • Customer Service Representative

    3 weeks ago

    St. Thomas, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as a part-time **Customer Service Representative** at our **London Esso Fuel Centre &** **Convenience **located at 7340 Colonel Talbot Rd. London, ON. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    6 days ago

    St. Albert, Canada HYTORC Sales & Service Full time

    HYTORC Sales & Service is looking for a **TEMPORARY** full-time Customer Service Representative. The position will be for a minimum of two months but possibly longer and could have the possibility of becoming permanent. The main responsibility will be to prepare rental and purchase quotes, prepare packing slips, and carrier/courier waybills and labels. The...

  • Customer Service Representative

    3 days ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Part-time Customer Service Representative

    5 days ago

    St. Thomas, Canada Yarmouth Mutual Insurance Company Full time

    **Position Title: Part-Time Customer Service Representative - Contract Position** Since 1881, generations of families across Elgin County have trusted Yarmouth Mutual to provide a full range of insurance solutions including farm, automobile, home, and commercial products. We provide our policyholders with competitively priced insurance products and...

  • Customer Service Representative/warranty

    2 weeks ago

    St. Thomas, Canada North Star Windows & Doors Full time

    **CUSTOMER SERVICE/ WARRANTY REPRESENTATIVE** **Who We Are** Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not...

  • Front Shop

    6 days ago

    St. Thomas, Canada Yurek Pharmacy & Home Healthcare Full time

    For over 55 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. From product and medication recommendations and community outreach programs to diabetes consultations and flu shots, we are committed to providing you superior products, advice, and services to help you get the most out of life. ‏‏‎ ‎ We are currently...

  • Home Healthcare Customer Service Representative

    3 weeks ago

    St. Thomas, Canada Yurek Pharmacy & Home Healthcare Full time

    For over 60 years, Yurek has been the gold standard in pharmaceutical care across Southwestern Ontario. Our passion for your health drives us to offer exceptional services like personalized medication recommendations, impactful community outreach programs, and specialized diabetes consultations. From flu shots to everyday health advice, we're here to ensure...

  • Customer Service Representative

    4 weeks ago

    St. Thomas, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks. Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...

  • Customer Service/order Desk Representative

    1 week ago

    St. Thomas, Canada North Star Windows & Doors Full time

    **Job description** Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional...

  • Customer Service Representative

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Abstract Management Group Full time

    Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Consultant position might be what you are looking for Abstract Management Group is a small, but mighty...

  • Customer Service Representative

    1 month ago

    St. John's, Newfoundland and Labrador, Canada Abstract Management Group Full time

    Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Consultant position might be what you are looking for Abstract Management Group is a small, but mighty...

  • Customer Service/order Desk Representative

    2 weeks ago

    St. Thomas, Ontario, Canada North Star Windows & Doors Full time

    Job descriptionSince 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today's standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We...

  • Customer Service Representative

    1 month ago

    St. Catharines, Canada CT Bank Full time

    Customer Service Representative Th is role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid . What you’ll do Roles we are currently sourcing for: Digital Channel Customer Service Representative: Support eCommerce customers with...

  • Customer Service Represtative

    2 weeks ago

    St. Thomas, Canada BMO Financial Group Full time

    739 - 743 Talbot Street St. Thomas Ontario,N5P 1E3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    5 days ago

    St. Catharines, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...