Central Reservations Agent

4 weeks ago

Ottawa, Canada Sandman Hotel Group Full time

Sandman Hotel Group and Sutton Place Hotels are looking for a Reservations Agents for our Guest Support Centre. Reservations Agents are the first point of contact for our guests. You're friendly and efficient, and we'll train you to become an encyclopedia of knowledge on our hotels and the communities that we serve. You relish the opportunity to help our guests to plan their perfect trip, and are a valuable ambassador for Sandman Hotel Group and Sutton Place Hotels. So much so, that we're pleased to offer a competitive compensation package, work from home and flexible schedule. We're also committed to your professional development and contributing to your overall career goals. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning With over 60 hotels (and growing) there has never been a more exciting time to join our team.

**JOB REQUIREMENTS**:

- Must be able type 60 WPM (minimum); Fast computer data entry skills.
- All necessary tools/hardware will be provided for each agent to perform their work duties, including laptop and phone.
- Must be able to multi-task with exceptional attention to detail.
- Previous experience in customer relations would be ideal, preferably in hotel reservations or front desk environment.
- Applicants must be able to meet department's SLA.
- Must have excellent command of the English and French language.
- Must be able to commit to a Full Time training with approx. 120 hours of training time.
- Applicants must be flexible with work schedule. Position entails various shifts which may include weekends and holidays.

**DUTIES**:

- Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.
- Ensure that proper selling techniques are utilized to sell all the properties.
- Ensure all reservations have accurately interfaced into the system.
- Answering all inquiries pertaining to individual hotels; including room types, rate, facilities, as well as surrounding areas.
- Complete all duties as assigned by supervisors and managers.
- Handling membership inquiries for loyalty members.

**APPLICABLE SKILLS**:

- Excellent customer relations and typing skills with professionalism on the telephones.
- Must be detail oriented and have excellent organizations and time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Familiarization with various property managements systems (PMS) (i.e. Maestro PMS (Northwind) / Opera Cloud (Micros|Oracle) would be an asset.
- Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS**
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at** Grouse** Mountain and** Revelstoke** Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- ** Group Life Insurance, Extended Health, Dental, Vision Care**:

- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
- SUMMATION:_
- **ABSOLUTELY NO PHONE CALLS PLEASE**_
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known._

  • Travel Reservation Agent

    3 weeks ago

    Ottawa, Canada World Expeditions Travel Group Full time

    We are seeking a reservation agent for the World Expeditions division, which offers unique small-group adventures to the world's most fascinating destinations. World Expeditions adventures focus on getting you outside of your comfort zone. Our trekking, cycling, and multi-activity adventures challenge and inspire you to reach new heights. As a reservation...

  • Reservation Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada Gray Collection Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.JOB DUTIES: Check availability...

  • Utracks Travel Reservation Agent

    6 days ago

    Ottawa, Canada World Expeditions Travel Group Full time

    UTracks, the active Europe travel division of the World Expeditions Travel Group, seeks a new team member at its Ottawa office. UTracks offers walking and cycling holidays throughout Europe in small groups or self-guided. We are a tour operator servicing North American clients, and we also service Canadian and American travel agents. As a UTracks agent, you...

  • Reservation Manager

    3 weeks ago

    Ottawa, Canada U-Haul Full time

    **Location**: 3636 Innes Rd, Ottawa, Ontario K1C 1T1 Canada U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services. **U-Haul offers...

  • Reservation Supervisor

    3 weeks ago

    Ottawa, Canada Gray Collection Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. **JOB DUTIES**: - Check...

  • Reservations Agent

    4 weeks ago

    Ottawa, Canada FAIRMONT Full time

    **Company Description** Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Reservations Agent. At Fairmont Château Laurier, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an...

  • Reservations Manager

    4 weeks ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. The Sheraton Ottawa Hotel is currently seeking a Reservations Manager **JOB SUMMARY** Reporting to the...

  • Utracks Travel Reservation Agent

    2 weeks ago

    Ottawa, Ontario, Canada World Expeditions Travel Group Full time

    UTracks, the active Europe travel division of the World Expeditions Travel Group, seeks a new team member at its Ottawa office. UTracks offers walking and cycling holidays throughout Europe in small groups or self-guided. We are a tour operator servicing North American clients, and we also service Canadian and American travel agents.As a UTracks agent, you...

  • Reservation Manager

    2 weeks ago

    Ottawa, Ontario, Canada U-Haul International, Inc. Full time

    U-Haul is seeking a Reservation Manager Agent who thrives in a team environment, excels in customer service, and is driven by results. If you enjoy a fast-paced, dynamic work setting where each day brings new challenges, then U-Haul might be the perfect fit for you! At U-Haul, you'll find ample opportunities for personal and professional growth. As a...

  • Reservation Manager

    4 weeks ago

    Ottawa, Canada U-Haul Full time

    Location: 3636 Innes Rd, Ottawa, Ontario K1C 1T1 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul...

  • Reservations Coordinator

    4 weeks ago

    Ottawa, Canada Marriott Ottawa Full time

    **GROUP HOUSING AND RESERVATIONS COORDINATOR** **Reports To**:Revenue Manager **Status**: Part-Time Salary **BE PART OF MARRIOTT OTTAWA’S FUTURE** Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a...

  • Reservation Manager

    4 weeks ago

    Ottawa, Canada U-Haul International, Inc. Full time

    U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth...

  • Reservation Manager

    4 weeks ago

    Ottawa, Canada U-Haul International, Inc. Full time

    U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth...

  • Reservations & Guest Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    Our Front Office Reservations Team is expanding We are seeking a Reservations & Guest Specialist that is highly organized, able to multitask, demonstrates excellent communication skills, and above all, has a passion for serving others In this role, the Reservations & Guest Specialist will have the opportunity to manage bookings online and over the phone....

  • Full-time Reservations Agent

    3 weeks ago

    Ottawa, Canada Novotel Ottawa Full time

    Job description Key Responsibilities: - Take transient and group reservations accurately and according to the established standards with a commitment to excellence - Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions) - Be knowledgeable in the hotel features (outlet hours, directions to get...

  • Full-time Reservations Agent

    3 weeks ago

    Ottawa, Canada Novotel Ottawa Full time

    Job description Key Responsibilities: - Take transient and group reservations accurately and according to the established standards with a commitment to excellence - Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions) - Be knowledgeable in the hotel features (outlet hours, directions to get...

  • Full-time Reservations Agent

    3 weeks ago

    Ottawa, Canada Novotel Ottawa Full time

    Job description Key Responsibilities: - Take transient and group reservations accurately and according to the established standards with a commitment to excellence - Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions) - Be knowledgeable in the hotel features (outlet hours, directions to get...

  • Reservations & Guest Specialist - Hilton Garden Inn

    4 weeks ago

    Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    **Description**: Our Front Office Reservations Team is expanding! We are seeking a Reservations & Guest Specialist that is highly organized, able to multitask, demonstrates excellent communication skills, and above all, has a passion for serving others! In this role, the Reservations & Guest Specialist will have the opportunity to manage bookings online and...

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada reStays Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on multiple **Guest Service Agents** to join our growing team. Reporting to the Director of Guest Services, the Guest Service Agent...

  • Reservations & Guest Specialist - Hilton Garden Inn

    2 weeks ago

    Ottawa, Ontario, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    Description:Our Front Office Reservations Team is expanding We are seeking a Reservations & Guest Specialist that is highly organized, able to multitask, demonstrates excellent communication skills, and above all, has a passion for serving others In this role, the Reservations & Guest Specialist will have the opportunity to manage bookings online and over...