Customer Support Technician
5 months ago
Are you enthusiastic about technology and customer service focused? Is it time for the next challenge? EPL’s IT Services team has an exciting opportunity for you
As an IT Customer Support Technician, you will support the delivery of IT services, such as Help Desk for public and staff computing. In this role, you will respond to customer requests for assistance. You will be responsible for tracking requests and then either resolving routine problems or forwarding tickets to the appropriate team member in order to restore services to our customers and minimize disruptions to business operations and workflow.
**Job Requirements**:
- A related diploma or undergraduate degree from a recognized institution.
- A minimum of one year of related work experience.
- In-depth knowledge of IT system operations and relevant hardware and software is preferred.
What do you need to bring to this position?
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Ability to provide effective customer service.
- Demonstrated excellence in interpersonal and communication skills.
- Effective and creative problem solving and trouble shooting.
- Ability to contribute positively and work effectively within a team environment.
**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.
**Pay Band**:
$28.77- $36.73 per hour*
-
Electrical Technician Customer Support
3 days ago
Edmonton, Canada Titan Logix Corp. Full timeThe **Electrical Technician Product Support ** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Electrical Technician Product Support ** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...
-
Customer Support Specialist
6 months ago
Edmonton, Canada Total Power Limited Full time**Customer Support Specialist** **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to...
-
Customer Support Technician
5 months ago
Edmonton, Canada Edmonton Public Library Full timeAre you enthusiastic about technology and customer service focused? Is it time for the next challenge? EPL’s IT Services team has an exciting opportunity for you! As an IT Customer Support Technician, you will support the delivery of IT services, such as Help Desk for public and staff computing. In this role, you will respond to customer requests for...
-
Customer Service
5 months ago
Edmonton, Canada Clearwave Full time**JOB DESCRIPTION** **JOB TITLE**: Customer Service & Support Technician **LOCATION**: Edmonton, Alberta **JOB TYPE**: Full-Time, Some Overtime / On-Call Required As Needed **COMPANY OVERVIEW** Clearwave is an Internet Service Provider based in Edmonton, Alberta, providing high speed internet service to residential and commercial customers across the...
-
IT Customer Support Ii
1 month ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of...
-
IT Customer Support Ii
1 month ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of...
-
IT Support Technician
5 months ago
Edmonton, Canada Great River Financial Services Inc (GRFS) Full time**Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...
-
IT and Network Support Technician
5 months ago
Edmonton, Canada Tridon Communications Full time**IT and Network Support Technician** **Fort McMurray, Fly-In, Fly-out** **Tridon Communications is currently seeking an IT and Network Support Technician to add to our growing team in CNRL Fort McMurray, Fly-In, Fly-Out.** **About the Job**: The IT and Network Support Technician primarily supports the IT and networking infrastructure on the client site....
-
Field Support Technician
5 months ago
Edmonton, Canada Passport Technology USA, INC. Full timeField Support Technician Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to...
-
Customer Service Agent
5 months ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...
-
IT Support Technician
5 months ago
Edmonton, Canada Alberta Recycling Management Authority Full time**IT SUPPORT TECHNICIAN** Alberta Recycling Management Authority (ARMA) is a dedicated not-for-profit organization that acts on behalf of the province to oversee all aspects of end-of-life processing of electronics, paint, tires and used oil materials. Since its inception in 1992, ARMA has led the diversion of 11.6 million electronic devices, 33.9 million...
-
Technical Support Agent
5 months ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**Job Overview** Pyxis Customer Solutions is a fast-growing receivables management company with a high focus on technology driven solutions. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees. We are currently looking to fill an IT support position within our IT Department located in our Edmonton,...
-
IT Support Technician
5 months ago
Edmonton, Canada General Bank of Canada Full timeGeneral Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping...
-
Support Service Technician
5 months ago
Edmonton, Canada NexTier Full timePosition Summary Key Accountabilities - Troubleshoot and guide customers in resolving technical issues remotely, ensuring efficient and effective problem-solving. - Provides internal support to NexTier colleagues or other teams with on-site service, commissioning, and installation tasks, sharing their expertise and knowledge to ensure successful project...
-
IT Support Technician
5 months ago
Edmonton, Canada The Driving Force Group of Companies Full timeThis position is located at 17631 103 Ave NW, Edmonton AB, T5S 1N8. The Driving Force Group of Companies is currently hiring a Permanent Full-Time IT Support Technician in our Edmonton location. The IT Support Technician will support and maintain user connections and answer staff inquiries. Follow company guidelines to preserve security and consistency by...
-
Lead Field Service and Support Technician
5 months ago
Edmonton, Canada Passport Technology USA, INC. Full timeField Support Technician Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and...
-
User Support Technician
5 months ago
Edmonton, Canada Edmonton Tech Support Inc Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...
-
User Support Technician
5 months ago
Edmonton, Canada Edmonton Tech Support Inc Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...
-
Automotive Support Technician
1 week ago
Edmonton, Alberta, Canada Judgemotive Automotive Services & Sales ltd Full timeAt Judgemotive Automotive Services & Sales ltd, we are seeking an Automotive Support Technician to join our team.Key Responsibilities:Move tools, equipment, and other materials to support our technicians.Provide assistance to tradespersons, apprentices, and other workers as directed.Maintain cleanliness of machines and work areas.Work Environment:A noisy and...
-
Desktop Support Technician
3 weeks ago
Edmonton, Canada Stream-Flo Industries Ltd. SFI Full time**Stream-Flo Industries Ltd.** is currently seeking a full-time permanent **Desktop Support Technician **to join our team in **Edmonton, AB.** As a **Desktop Support Technician**, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software...